Seat Payment Refund Question after Upgrade
May 6, 2024, 9:31 pm
#1
Original Poster
Join Date: Aug 2016
Location: Somewhere between SFO and LAX...FYI aka FAT
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Posts: 468
Seat Payment Refund Question after Upgrade
Apologies -- I know this has been asked but I can't find the thread.
I was able to find an Avios upgrade (used 241 voucher) from business to first for a flight to LHR next week. We had paid for seat selection for the business seats, and I know I have applied and received a refund when I bought an AUP for previous flights, but I'm not sure if I'm eligible to have these fees refunded, as I bought the upgrade ahead of time -- that is to say, not at the airport on the day of the flight. The phone agent said the seat fees are not refundable, (I know that normally they are not) but I know many here who are more fully informed than many agents. Kindly, please advise, and thanks in advance.
I was able to find an Avios upgrade (used 241 voucher) from business to first for a flight to LHR next week. We had paid for seat selection for the business seats, and I know I have applied and received a refund when I bought an AUP for previous flights, but I'm not sure if I'm eligible to have these fees refunded, as I bought the upgrade ahead of time -- that is to say, not at the airport on the day of the flight. The phone agent said the seat fees are not refundable, (I know that normally they are not) but I know many here who are more fully informed than many agents. Kindly, please advise, and thanks in advance.
May 6, 2024, 10:11 pm
#2
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 15,869
I'm not sure you are eligible for a refund for an avios upgrade. You clearly are for an AUP, POUG, or fare difference. You could also apply for the refund and see what happens.
See:
Refund of seat fees
See:
Refund of seat fees
Last edited by jerry a. laska; May 6, 2024 at 10:22 pm Reason: Initially misread the post as having done an AUP
May 6, 2024, 10:23 pm
#3
Join Date: Oct 2014
Location: Krakow
Programs: BAEC Silver, Miles and More(FTL), IHG(Platinum), Accor, HHonors(Diamond), SPG, Hertz Five Star
Posts: 6,079
The seat payment refund form is here
https://www.britishairways.com/trave...ing_claim_form
One of the options is that you purchased an upgrade. You could try using that
https://www.britishairways.com/trave...ing_claim_form
One of the options is that you purchased an upgrade. You could try using that
Last edited by scottishpoet; May 7, 2024 at 3:08 am