IC Toronto Centre

What is your IHG Rewards Club status?
Royal Ambassador

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes

Which room did you book and which upgrade did you receive?
Booked junior suite received Bi-Level Suite

How are the rooms?
located on third and fourth floor. Thus its quite dark and doesn't have a view at all. Although I was told that this room was renovated last week it feels tired and depressing. Half bad in the lower floor and a bath wth jst a tub in the upper floor a few stairs up from the bed. in the lower floor it had a dining table seating 6 plus a living room, so quite spacious

How is the Club Lounge?
It was ok. Annoying were some people grabbing plates of food and carrying it away. Massive guys in shorts, flip flops which were not nice to look at. Food selection was mediocre, not comparable to any European lounge. But as it was free, I didn't complain

What was your welcome gift?
some cookies

How was the mini-bar?
didn't bother with the mini bar

Did you receive fruit in the room?
Yes, apple, grapes and a pear

What was good and what was bad?
GOOD
- location
- good room service
- guest service manager

BAD
- when I checked in at 3.30 pm my room wasn't ready and the check-in lady wanted to tell me that I should take a club room. I told her that I've booked a junior suite. then she wanted to give me a junior suite. So 'I've asked about the RA upgrade. After half an hour at the club they gave me the dark suite. This wasn't a CI experience I would expect

Value for $ or Club Points?
price was ok.

Would you return?
not sure. The hotel didn't provide a personal neither a luxury feeling