Aug 11, 2013, 10:18 pm
Last edit by: paul00
DN bonus: 2500 points for lounge closure
FAQ:
T &C: During periods of high demand access to the Regency Club or Grand Club lounge may not be available; therefore Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entre (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people.
So.
1) Denied access to open club - full breakfast in restaurant + 2500 points.
2) Temporarily closed club - doesn't matter if its seasonal or day of the week (e.g. closed on weekends) - full breakfast in restaurant + 2500 points.
3) No club at property (or permanently closed club) - full Breakfast in restaurant, NO 2500 points.
It's not really a property discretion issue about the 2500 compensation points but Corporate CS will verify with the property that the RC/GC that is usually open was indeed closed on the date of the stay.
2500 points per stay, not night (including if you have a long stay covering 2 separate weekends)
If closed for any part of your stay, even with breakfast vouchers, you are eligible. e.g., if closes Sunday after breakfast and reopens Monday, guests staying on a Sunday night are eligible for the 2500 points.
Some properties are good about posting this (HR Schaumburg) while others (HR Milwaukee) are not. May require a call on the Diamond line
The bonus (in lieu of lounge access) is a Diamond benefit so you get it regardless of how you paid (points, cash&points, My Elite rate, corporate rate, Hotwire/Priceline,etc)
DISCLAIMER: The times (months, days, hours) of lounge closure may fluctuate. Please take what you find here and verify with the property if a closed (or open) RC/GC is important to you.
United States
Arizona
California
Hyatt Regency Indian Wells (Grand Champions Resort) -- Each summer they typically close the RC after July 4th until about Labor day.
Hyatt Regency Century Plaza -- closed Sunday after breakfast and reopens Monday. Hence, guests staying on a Sunday night should be eligible for the 2500 points.
Hyatt Regency Huntington Beach Resort & Spa closed every year in late December to early January
Hyatt Regency Sacramento closed Fri morning after breakfast and re-open Mon evening
Hyatt Regency Santa Clara -- closed on weekends
Colorado
Connecticut
Hyatt Regency Greenwich closed on weekends
Florida
Grand Hyatt Tampa Bay Now open 7 days a week
Hyatt Regency Miami - Closed for renovations until mid-Sept. 2016
Hyatt Regency Jacksonville Riverfront. - "The Regency Club rooms and lounge are closed on weekends Friday through Sunday"
Georgia
Grand Hyatt Atlanta in Buckhead -- closed Sunday after breakfast and reopens Monday for the evening service. Hence, guests staying on a Sunday night should be eligible for the 2500 points
Hawaii
Illinois
Hyatt Regency McCormick Place no lounge, no bonus points
Hyatt Regency O'Hare - open 7 days a week
Hyatt Regency Schaumburg used to be closed on weekends, lounge permanently closed January 2016
Indiana
Hyatt Regency Indianapolis unstaffed on weekends. you will receive vouchers for appetizers in restaurant, and can grab non-alcoholic drinks in lounge. you will not receive 2.5k points
Kansas
N/A - Hyatt Regency Wichita has no lounge
Kentucky
Louisiana
Maryland
Hyatt Regency Baltimore -- closed for much of the winter months
Massachusetts
Michigan
Minnesota
Missouri
Nevada
New Jersey
New Mexico
New York
Hyatt Regency Rochester: lounge permanently closed, no bonus
Ohio
Oklahoma
Hyatt Regency Tulsa: lounge available to use on weekends, but no breakfast served (effectively closed)
Pennsylvania
Rhode Island
South Carolina
Texas
Hyatt Regency Lost Pines Resort and Spa -- close their RC's during the winter months, although they are open on major holidays like Thanksgiving, Christmas Holidays, etc. so call ahead to get exact dates.
Hyatt Regency Hill Country Resort -- close their RC's during the slow months (spring, fall/winter), although they are sometimes open on major holidays like Thanksgiving, Christmas Holidays, etc. so call ahead to get exact dates.
Hyatt North Dallas: lounge permanently closed, no bonus
Utah
Virginia
Hyatt Regency Reston: close Friday midday and reopens Monday morning for breakfast
Washington
Washington, DC
Wisconsin
Hyatt Regency Milwaukee lounge closed on weekends
China
Hyatt Regency Jing Jin City Resort and Spa lounge is closed, although it is still mentioned on the hotel's website, so you should receive bonus points. Diamond members can order complimentary Happy Hour drinks (wine, beer, spirits, soft drinks and juice) and snacks (spring rolls, dumplings, buns, sandwiches, cake) off a special menu between 5:30pm and 7:30pm in the Lobby Lounge.
Russia
Hyatt Regency Ekaterinburg lounge does not serve breakfast on any day; instead, full breakfast buffet in the restaurant is available free of charge, as well as bonus points (see review by paul00)
FAQ:
T &C: During periods of high demand access to the Regency Club or Grand Club lounge may not be available; therefore Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entre (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people.
So.
1) Denied access to open club - full breakfast in restaurant + 2500 points.
2) Temporarily closed club - doesn't matter if its seasonal or day of the week (e.g. closed on weekends) - full breakfast in restaurant + 2500 points.
3) No club at property (or permanently closed club) - full Breakfast in restaurant, NO 2500 points.
It's not really a property discretion issue about the 2500 compensation points but Corporate CS will verify with the property that the RC/GC that is usually open was indeed closed on the date of the stay.
2500 points per stay, not night (including if you have a long stay covering 2 separate weekends)
If closed for any part of your stay, even with breakfast vouchers, you are eligible. e.g., if closes Sunday after breakfast and reopens Monday, guests staying on a Sunday night are eligible for the 2500 points.
Some properties are good about posting this (HR Schaumburg) while others (HR Milwaukee) are not. May require a call on the Diamond line
The bonus (in lieu of lounge access) is a Diamond benefit so you get it regardless of how you paid (points, cash&points, My Elite rate, corporate rate, Hotwire/Priceline,etc)
DISCLAIMER: The times (months, days, hours) of lounge closure may fluctuate. Please take what you find here and verify with the property if a closed (or open) RC/GC is important to you.
United States
Arizona
California
Hyatt Regency Indian Wells (Grand Champions Resort) -- Each summer they typically close the RC after July 4th until about Labor day.
Hyatt Regency Century Plaza -- closed Sunday after breakfast and reopens Monday. Hence, guests staying on a Sunday night should be eligible for the 2500 points.
Hyatt Regency Huntington Beach Resort & Spa closed every year in late December to early January
Hyatt Regency Sacramento closed Fri morning after breakfast and re-open Mon evening
Hyatt Regency Santa Clara -- closed on weekends
Colorado
Connecticut
Hyatt Regency Greenwich closed on weekends
Florida
Grand Hyatt Tampa Bay Now open 7 days a week
Hyatt Regency Miami - Closed for renovations until mid-Sept. 2016
Hyatt Regency Jacksonville Riverfront. - "The Regency Club rooms and lounge are closed on weekends Friday through Sunday"
Georgia
Grand Hyatt Atlanta in Buckhead -- closed Sunday after breakfast and reopens Monday for the evening service. Hence, guests staying on a Sunday night should be eligible for the 2500 points
Hawaii
Illinois
Hyatt Regency McCormick Place no lounge, no bonus points
Hyatt Regency O'Hare - open 7 days a week
Hyatt Regency Schaumburg used to be closed on weekends, lounge permanently closed January 2016
Indiana
Hyatt Regency Indianapolis unstaffed on weekends. you will receive vouchers for appetizers in restaurant, and can grab non-alcoholic drinks in lounge. you will not receive 2.5k points
Kansas
N/A - Hyatt Regency Wichita has no lounge
Kentucky
Louisiana
Maryland
Hyatt Regency Baltimore -- closed for much of the winter months
Massachusetts
Michigan
Minnesota
Missouri
Nevada
New Jersey
New Mexico
New York
Hyatt Regency Rochester: lounge permanently closed, no bonus
Ohio
Oklahoma
Hyatt Regency Tulsa: lounge available to use on weekends, but no breakfast served (effectively closed)
Pennsylvania
Rhode Island
South Carolina
Texas
Hyatt Regency Lost Pines Resort and Spa -- close their RC's during the winter months, although they are open on major holidays like Thanksgiving, Christmas Holidays, etc. so call ahead to get exact dates.
Hyatt Regency Hill Country Resort -- close their RC's during the slow months (spring, fall/winter), although they are sometimes open on major holidays like Thanksgiving, Christmas Holidays, etc. so call ahead to get exact dates.
Hyatt North Dallas: lounge permanently closed, no bonus
Utah
Virginia
Hyatt Regency Reston: close Friday midday and reopens Monday morning for breakfast
Washington
Washington, DC
Wisconsin
Hyatt Regency Milwaukee lounge closed on weekends
China
Hyatt Regency Jing Jin City Resort and Spa lounge is closed, although it is still mentioned on the hotel's website, so you should receive bonus points. Diamond members can order complimentary Happy Hour drinks (wine, beer, spirits, soft drinks and juice) and snacks (spring rolls, dumplings, buns, sandwiches, cake) off a special menu between 5:30pm and 7:30pm in the Lobby Lounge.
Russia
Hyatt Regency Ekaterinburg lounge does not serve breakfast on any day; instead, full breakfast buffet in the restaurant is available free of charge, as well as bonus points (see review by paul00)
List of all Regency / Grand Club closed - WIKI
Mar 1, 2013 | 7:47 pm
#61
Join Date: Jun 2006
Programs: Hyatt Diamond, Hilton Gold,IHG Plat Amb, CC Gold, Kimpton IC, United, AA, BA, Amtrak G.R.
Posts: 446
Is it 100% that you get the 2500 pt bonus for the Century City property RC being closed just for Sunday afternoon/evening??
Also, I know this is kind of greedy, but if you have a long stay (2 weeks) at the same property and the RC is closed more than once, would you get just the one 2500 pt bonus or could you ask for 2 bonuses??
Also, I know this is kind of greedy, but if you have a long stay (2 weeks) at the same property and the RC is closed more than once, would you get just the one 2500 pt bonus or could you ask for 2 bonuses??
Aug 6, 2013 | 9:43 am
#62
Join Date: Mar 2008
Location: Multiple locations
Programs: AAdvantage ExPlat LT Gold, BA Silver, Aegean Star Gold
Posts: 5,083
Hyatt Regency Jacksonville
Hyatt Regency Jacksonville
Lounge will be closed starting the week of 8/12 till September or October due to low bookings (per checkin agent).
Lounge will be closed starting the week of 8/12 till September or October due to low bookings (per checkin agent).
Aug 11, 2013 | 11:00 pm
#64
Join Date: Sep 2010
Programs: Hyatt diamond
Posts: 646
Is it 100% that you get the 2500 pt bonus for the Century City property RC being closed just for Sunday afternoon/evening??
Also, I know this is kind of greedy, but if you have a long stay (2 weeks) at the same property and the RC is closed more than once, would you get just the one 2500 pt bonus or could you ask for 2 bonuses??
Also, I know this is kind of greedy, but if you have a long stay (2 weeks) at the same property and the RC is closed more than once, would you get just the one 2500 pt bonus or could you ask for 2 bonuses??
Jun 13, 2014 | 8:25 am
#65
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,093
This is some of the more current Hyatt language:
Originally Posted by Hyatt
2 During periods of high demand access to the Regency Club or Grand Club lounge may not be available; therefore Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entre (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people.
This policy seems to be worded in a way that is different than what the practice has been, as the points have been historically given for periods when there is little to no demand for the lounge at a given hotel and the hotel shuts down the lounge due to low demand and/or repairs.
Last edited by GUWonder; Jun 13, 2014 at 8:32 am
Jun 13, 2014 | 8:52 am
#66
Join Date: Jul 2009
Location: World
Posts: 1,660
2 During periods of high demand access to the Regency Club or Grand Club lounge may not be available; therefore Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entre (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people.
My experience has also been that points are awarded on request for lounges closed due to low demand / on weekends and occasionally for hotels with temp lounges while construction / renovations are going on.
Jun 13, 2014 | 8:58 am
#67
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,093
Let's see what GPC says about this.
Sep 7, 2014 | 3:00 pm
#69
Join Date: Apr 2013
Posts: 64
2500 bonus points no more?
It seems to be true that this new language in T&C does mean end to this bonus. I just booked a stay at Greenwich Regency on a Friday night. When I asked the rep about 2500 point bonus due to the fact that it's during the time when the club lounge is not open, they said that I would not be getting it. As per the manager, it is only given if it is during an unforseen event like renovation or during times of high demand. 
Sep 7, 2014 | 4:14 pm
#70
Join Date: Jan 2008
Posts: 3,718
Wirelessly posted (Mozilla/5.0 (Linux; Android 4.4.2; SM-G900V Build/KOT49H) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/35.0.1916.141 Mobile Safari/537.36)
That's pretty unreasonable to me. If i book a hyatt REGENCY, i expect a REGENCY club. If you don't have it open on weekends, then i should be compensated 2500 points as a diamond. That's part of the brand for crying out loud. Telling me you can selectively choose to close it 1 or 2 or 6 days a week and then i get nothing is not reasonable. If i book a park hyatt, i don't expect a club. I book a grand or regency with one, i expect either access to the club for the benefits it offers (beyond breakfast, so just giving breakfast doesn't negate the reason for 2500 points).
That's pretty unreasonable to me. If i book a hyatt REGENCY, i expect a REGENCY club. If you don't have it open on weekends, then i should be compensated 2500 points as a diamond. That's part of the brand for crying out loud. Telling me you can selectively choose to close it 1 or 2 or 6 days a week and then i get nothing is not reasonable. If i book a park hyatt, i don't expect a club. I book a grand or regency with one, i expect either access to the club for the benefits it offers (beyond breakfast, so just giving breakfast doesn't negate the reason for 2500 points).
Last edited by antonius66; Sep 7, 2014 at 4:15 pm
Sep 8, 2014 | 2:35 am
#71
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: IB+ Gold, TK E+, Hyatt Globalist, Marriott LTP, IHG Diamond
Posts: 13,413
It seems to be true that this new language in T&C does mean end to this bonus. I just booked a stay at Greenwich Regency on a Friday night. When I asked the rep about 2500 point bonus due to the fact that it's during the time when the club lounge is not open, they said that I would not be getting it. As per the manager, it is only given if it is during an unforseen event like renovation or during times of high demand.
Get in touch with Hyatt Gold Passport directly - their lurkers have been quite clear on Flyertalk. They should sort out the 2,500 bonus points quite quickly.
Sep 8, 2014 | 10:48 am
#72
Moderator: LGBTQ+ Travel & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
http://www.flyertalk.com/forum/22715915-post16.html
Get in touch with Hyatt Gold Passport directly - their lurkers have been quite clear on Flyertalk. They should sort out the 2,500 bonus points quite quickly.
Get in touch with Hyatt Gold Passport directly - their lurkers have been quite clear on Flyertalk. They should sort out the 2,500 bonus points quite quickly.
Sep 9, 2014 | 1:35 am
#74
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,865
Wisconsin, Hyatt Regency Milwaukee
Lounge is now closed on weekends, from sometime Friday afternoon (4pm?) to Monday morning. Property's Hyatt website just says it's closed on weekends, but they continue to sell Regency Club rooms at higher rates.
When I called to ask for details of the weekend closing and then asked about the 2500 points, person put me on hold to ask someone, presumably a manager.
At checkin, I asked about breakfast hours. Front desk agent said she "thought" breakfast ended at 10 and I insisted that she check as this mattered to me. I also asked about the 2500 points since my stay included a weekend night and again she thought so but didn't know. It later turned out that this clueless front desk clerk claimed to be the not only the front desk supervisor but also the manager on duty at the hotel. Wow!
Lounge is now closed on weekends, from sometime Friday afternoon (4pm?) to Monday morning. Property's Hyatt website just says it's closed on weekends, but they continue to sell Regency Club rooms at higher rates.
When I called to ask for details of the weekend closing and then asked about the 2500 points, person put me on hold to ask someone, presumably a manager.
At checkin, I asked about breakfast hours. Front desk agent said she "thought" breakfast ended at 10 and I insisted that she check as this mattered to me. I also asked about the 2500 points since my stay included a weekend night and again she thought so but didn't know. It later turned out that this clueless front desk clerk claimed to be the not only the front desk supervisor but also the manager on duty at the hotel. Wow!