Hello,

This email is in regards to receiving a status match to Gold Preferred status with Starwood. I am currently a Platinum Elite member of American Airlines, and I was told that Starwood will comp Gold Preferred status to elite members of American Airlines. With my new job, I will be doing a lot of business travel in the coming months, and I am in the process of choosing a hotel chain to give my business to. If Starwood is willing to comp me with Gold Preferred status, then I would happily use Starwood hotels for all of my upcoming stays. I am willing to send over any documents necessary to prove my status with American and I look forward to your response.

Thanks,
mbmiles88

To: mbmiles88
Gold Preferred Guest Number: ***********

Dear Mr. Miles,

Thank you for your recent email concerning your Starwood Preferred Guest account. I welcome this opportunity to assist you.

We always want to be sure that you're pleased with our service so we've included a link to a brief survey at the end of this email. I would very much appreciate it if you could take a minute or two to let us know how we're doing.


I am pleased to advise you that we have upgraded your account to the Gold Preferred level of membership. Please keep in mind that all renewals and membership levels in the Starwood Preferred Guest program are based on the number of stays a member has in a calendar year; the Gold Preferred level membership requires a minimum of ten stays or twenty-five room nights in a calendar year. Your Gold status is set to expired February 28, 2001.


As a Starwood Gold Preferred Guest, you will receive:

-Two Starpoints per US dollar spent on eligible charges plus a 50% bonus on base points earned.
-Guaranteed late check-out of up to 4:00 p.m., subject to availability at resorts.
-Upgrade to a Preferred room, subject to availability at time of check-in.
-Check cashing privileges up to US$ 300.00 or equivalent per stay.
-The ability to earn Starpoints for dining at Starwood dining outlets, even if you are not a registered guest (US$10.00 minimum).
-Personal profile information.
-Choice of National or Financial weekday newspaper.
-Pre-blocked and pre-keyed room on day of arrival.
-Personalized, fast, and efficient check-in.
-Unlimited ability to transfer Starpoints between two accounts in same household.
-Gold Preferred membership credentials.


Welcome back to Starwood Preferred Guest! We wish you many great stays with us in the future!

In closing, I was wondering if you'd mind answering a few quick questions about the service you've received today. This will help to ensure that our customer service will continue to meet as well as exceed our guests' needs. Thank you in advance for your participation. I look forward to assisting you in the future!

We appreciate your continued loyalty to the Starwood Preferred Guest program and welcome any further questions or concerns. Please feel free to contact us at [email protected].


Best Regards,

********
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide

www.starwoodhotels.com