FlyerTalk Forums - View Single Post - $5 Telephone Charge and $10 Ticket Office/Airport Ticket Charge
Old Jan 15, 2005, 6:10 pm
  #76  
jessman
 
Join Date: Jun 2002
Location: USA
Programs: NW worldperks
Posts: 48
No Charge For Changes!!!!!

Originally Posted by Canarsie

So, let’s see if I have this straight: I realize that I can apply for a refund for a fully-refundable ticket for no charge at www.delta.com (although I never have actually tried this method of obtaining a refund), but if I needed to change my itinerary on an existing ticket (which currently cannot be done at www.delta.com), does this mean that I will be charged US$5.00 (if the change occurs via the telephone) or US$10.00 (if the change occurs in person with a Delta agent) for every change made, even if I have a ticket purchased as an A, D or even F fare?

If so, how can I justify these fees to my clients, minimal as they may be (but they can add up), on fully flexible tickets?
I will quote from the memo; All emphasis is mine. Reissue in this context is changing a partially used ticket..

Delta will begin collecting a ticketing charge for all original sale ticketing transactions issued by Reservations, Airport Customer Service, City Ticket Offices and Delta Direct.

Applies to:

All original ticket sales for each passenger in the PNR regardless of SkyMiles status.

Original ticket sales including those customers who are using a miscellaneous exchange document (DTV, e-MCO, etc. except those noted below) or any other paper document that must be exchanged in person.

All award tickets

Does not apply to:

Tickets purchased on delta.com, flysong.com, Shuttle Kiosk, or as a result of an Irregular Operations (IROP).

Ticket reissues, or wholly unused ticket exchanges.

Military and Government fares

Service recovery documents (DBC/TCV/TCH) being exchanged for a ticket.

Tickets issued for Shuttle flights at the Delta Shuttle ticket counter in LGA, DCA or BOS

Prepaids

The direct ticketing charge is nonrefundable and non-taxable.


I am an employee of Delta Air Lines, but I have no official status on these forums. For Delta's official policies and procedures please feel free to contact Delta via the Telephone or via www.delta.com
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