For those of you who haven't followed along, here's a
recap.
After several emails to HH Guest Assistance-I finally was credited/reimbursed for my entire 2 night stay at the HGI Downtown Cleveland. ^ I discovered this when I checked my AMEX account online and saw the credit.
In addition, I was given a one night stay coupon (which I just received in the mail) for any HI/HI & Suites, good for a year.
Interestingly enough, I have never received a formal letter of apology for my complaint informing me of their final resolution.
The only correspondence I received was my initial contact a month ago to Guest Assistance-when a ?manager apologized and forwarded my complaint to the powers-that-be.
In any event, I am relatively satisfied with the outcome.
All I really wanted was to be reimbursed for the two night stay as per the original verbal agreement with the night manager at the HI CLE Airport that first night when I was walked. I was hoping for some HH points to boot, but that's getting a little greedy.
