Ground Crew Complaints
Jan 30, 2005, 11:59 pm
#1
Original Poster
Join Date: Feb 2002
Location: Seattle,WA
Programs: Hyatt Diamond+, Alaska Airlines MVP, Priority Club Platinum
Posts: 2,682
Ground Crew Complaints
Who is responsible for the ground crew? On every flight this week into Seattle there has been minimum of a 15 - 20 minute delay while we all wait on the plane in front of the gate for the ground crew to arrive. I assume that the airport is responsible and that there is some poor excuse such as a lack of crew members but it really pisses me off and every other person on the plane as well. Eventually the crew saunters over one by one and then it takes another 10 minutes for them to get the jet way to move properly. Any suggestions on getting to the bottom of this?
Jan 31, 2005, 2:51 am
#3
Join Date: Aug 2001
Location: San Francisco Bay Area
Programs: AS MVP, Elevate, AAdvantage, Mileage Plus
Posts: 1,992
AS has been threatening to outsource the SEA ramp in the very near future. If I worked there, I think I would be "motivationally challenged" right now. Can't say I've ever had to wait for the gate at SEA, however.
Jan 31, 2005, 7:35 am
#4
Guest
Posts: n/a
Originally Posted by westcoastman
Who is responsible for the ground crew? On every flight this week into Seattle there has been minimum of a 15 - 20 minute delay while we all wait on the plane in front of the gate for the ground crew to arrive. I assume that the airport is responsible and that there is some poor excuse such as a lack of crew members but it really pisses me off and every other person on the plane as well. Eventually the crew saunters over one by one and then it takes another 10 minutes for them to get the jet way to move properly. Any suggestions on getting to the bottom of this?
It's not the airport. The jetway is not dependent on ground crew to move it - the agent moves it at the appropriate time.
Paying decent wages and providing reasonable working conditions would solve a lot of problems but that is a different topic.
Jan 31, 2005, 8:44 am
#5
Join Date: Jan 2001
Posts: 2,838
Originally Posted by travelalot5
You can always write Alaska Airlines but the real problem is staffing and the way they've been treating employees the last year or so. After 14 hours and no breaks or lunch, "sauntering" might be the best you should expect.
It's not the airport. The jetway is not dependent on ground crew to move it - the agent moves it at the appropriate time.
Paying decent wages and providing reasonable working conditions would solve a lot of problems but that is a different topic.
It's not the airport. The jetway is not dependent on ground crew to move it - the agent moves it at the appropriate time.
Paying decent wages and providing reasonable working conditions would solve a lot of problems but that is a different topic.
If the state and federal wage laws and work rules are being violated as you mention above, I would assume numerous complaints have been lodged against AAG with the appropriate agencies? I find it hard to believe the above conditions occur on an ongoing basis. If they do, AAG is in hot water.
Jan 31, 2005, 11:20 am
#6
Join Date: Jun 2004
Programs: Alaska Airlines
Posts: 60
Originally Posted by flytoeat
If the state and federal wage laws and work rules are being violated as you mention above, I would assume numerous complaints have been lodged against AAG with the appropriate agencies? I find it hard to believe the above conditions occur on an ongoing basis. If they do, AAG is in hot water.
I am an Alaska employee, and Alaska is very good about getting everyone their lunches, and Ive never heard co workers from the ramp area gripe about not getting the breaks or lunches. I know they do sometimes have to work long hours, but Ive never heard of them not getting breaks that they are entitled to.
Jan 31, 2005, 12:09 pm
#7
Join Date: Jan 2005
Location: Portland, OR
Programs: AS MVPG, Hyatt Platinum, Hilton Silver, Hertz Five Star
Posts: 129
Originally Posted by westcoastman
Who is responsible for the ground crew? On every flight this week into Seattle there has been minimum of a 15 - 20 minute delay while we all wait on the plane in front of the gate for the ground crew to arrive. I assume that the airport is responsible and that there is some poor excuse such as a lack of crew members but it really pisses me off and every other person on the plane as well. Eventually the crew saunters over one by one and then it takes another 10 minutes for them to get the jet way to move properly. Any suggestions on getting to the bottom of this?
I flew in/out of SEA last April to Orlando and had to wait 20 minutes for the ground crew. I fly out of there in two weeks, so I will update you then.
Jan 31, 2005, 3:45 pm
#8
Join Date: Dec 2002
Location: Sea-Tac, WA
Posts: 854
Originally Posted by wishIwasflyin
I am an Alaska employee, and Alaska is very good about getting everyone their lunches, and Ive never heard co workers from the ramp area gripe about not getting the breaks or lunches. I know they do sometimes have to work long hours, but Ive never heard of them not getting breaks that they are entitled to.
Jan 31, 2005, 10:03 pm
#9
Join Date: Jul 2004
Location: SEA town
Programs: Alaska LTG, HHonors-Gld, IHG-Dia, LT MR Ti
Posts: 627
Of all my flights in the past year I can only recall one time at SEA taking a long time for the crew to get the jetway lined up. It was about an 8 minute delay. No big deal.