Ritz Carlton Guest Recognition Program
Apr 24, 2002, 3:48 pm
#1
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Join Date: Sep 2000
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Ritz Carlton Guest Recognition Program
Apparently each Ritz Carlton has its own guest recognition program. There was some discussion of this in the Let's Get a Ritz Forum thread. Please share your experiences here.
May 10, 2002, 7:54 am
#2
Join Date: Feb 2000
Location: New York, NY, USA
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On checking in to the PHL R-C, my SO was told that they are starting to look at stays on a chainwide basis.
May 10, 2002, 10:10 am
#3
Join Date: Mar 2001
Location: Los Angeles
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I stay regularly at the Ritz in Seoul. While the service is great (I think regardless of frequency), I don't feel there is much in terms of guest recognition.
There is a always a note from the GM in my room with a very small amenity (e.g. chocolate, coasters, a couple of cookies). I never get an upgraded room.
However, I do get the feeling that they would do their best to accommodate me in a sold out situation. I don't really have any complaints, the service is up to the standards of what I'd expect from a truly first class hotel. However, some greater level of recognition as a frequent guest would probably increase my loyalty to the hotel and RC in general.
There is a always a note from the GM in my room with a very small amenity (e.g. chocolate, coasters, a couple of cookies). I never get an upgraded room.
However, I do get the feeling that they would do their best to accommodate me in a sold out situation. I don't really have any complaints, the service is up to the standards of what I'd expect from a truly first class hotel. However, some greater level of recognition as a frequent guest would probably increase my loyalty to the hotel and RC in general.
May 13, 2002, 12:41 am
#4
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Posts: 15,249