redbeard911

I was looking at a current itinerary on UA.com, and was poking through the options. I found "reprice itinerary", and clicked the link. I was offered a $25 DEDUCT to my fare in the form of a travel certificate.

I just did it again today on another itin for another $29 savings, and I just made the res on Friday.

Hey, 25 bucks is 25 bucks.... ^

kluau88

If you're doing this on an upgraded intinerary I would only do this over the phone. By doing this on the web you will lose your confirmed upgrades and they don't always come back.

goalie

and if i can add, while the feature is great-you must keep tabs as to how long it has been since you did the refund request on-line as i had 10 trips get re-priced with 4 of the vouchers going to "mail heaven" and never showing up-but i have a true angel working on it in the refunds dept ^

also, if you're a cheapskate like me and you want to see if the price has gone down a second time, you have to call as the website won't let you do it......(but $450 in vouchers is $450 in voucher, n'est pas?)

BrisbanePE

And watch out that the new fare basis doesn't preclude upgrades via miles or certs, or render the trip invalid for current promos or whatever.

redbeard911

My route is SAN to DEN (See profile line) Upgrading is not an issue.

GoingAway

This happened to me, too and it was for an $80+ refund. Unfortunately I didn't even get a response from customer care and didn't keep good documentation to strongly pursue it. I spoke with res at different times waiting for the voucher and we went from its processing, just wait to we can't help you, it was processed a long time ago and you'll have to contact customer care to see if they can help you. I have most definitely learned this lesson.

Did you call customer care to get to the refunds angel you worked with or did you go via customer care?

mahasamatman

My ticket went down $2.16, giving me this option:
Somehow I don't expect I'll take them up on this...

goalie

i called the passenger refunds dept directly and was told to fax in the request and then to be patient "just a bit longer as we're very behind but i promise that it will get done" and she was true to her word! ^

the other thing that always helps is the confirmation e-mail that comes once you do the change on line or via phone (although sometimes you have to have to ask for it by phone)

GoingAway

If you still have that fax #, could you pm it to me? Thanks for the information, I'll look to see if I got an email (times like this, I hate AOL with how it handles email storage when you're travelling) for the credit, I know it's in the record (or should be) since the reps kept seeing it.

blort

For those who have successfully received vouchers in the mail for itineraries that were re-priced online, about how long did it take after issuing the request for the voucher to arrive?

zrs70

About a week.

stupidzbu

where is this reprice itinerary option?!

I opened my itineraries and found nothing...

EDIT: nevermind.. i found it...

Renard

I am unable to find the reprice option. Any help in finding it would be appreciated.

zrs70

Go to my active itineraries.
Choose one.
Choose "change" rather than "view."
Choose "more options."
Choose "you can also check the price of the itinerary."

Now, the problem I am having is odd. When I go through the process, I et a new fare that is $30 lower. But as I have confirmed upgrades, I called UA resverations. They don't get the same fare at all. I called ual.com. They don't get the new fare either (unless they sign on as me and do the same thing). Incidentally, when I try to build a new itineray from scratch, I don't get the better fare. It's only when I go into my existing itinerary and refare.

dcgators

I just repriced all my ITINs (trips to FLA for football season) that I had booked 10 months ago because UA is having a fare sale and saved a total of $500 coming back to me in TCs. ^ ^

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