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Question RE: Double Points on Hotel Folio

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Question RE: Double Points on Hotel Folio

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Old Dec 20, 2004, 8:56 pm
  #1  
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Question RE: Double Points on Hotel Folio

I just checked a recent hotel stay on the website and I saw the following line on the point breakdown. What is CRM? Thanks guys!

CRM EMAIL DBL PTS 1,120
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Old Dec 20, 2004, 9:04 pm
  #2  
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Originally Posted by Condition One
I just checked a recent hotel stay on the website and I saw the following line on the point breakdown. What is CRM? Thanks guys!

CRM EMAIL DBL PTS 1,120
You should have recieved an e-mail from HH advising that you will receive double HH base points on all stays starting in November till the end of Feb or is it March?? This of course is in addition to the pre-selected point/miles preferences you had selected in your profile.
One thing I was surprised about was getting double the 250 points for the rental car partner.

mike
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Old Dec 20, 2004, 10:32 pm
  #3  
 
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Originally Posted by MIKESILV
One thing I was surprised about was getting double the 250 points for the rental car partner.
I belive that is actaully a seperate national promotion.
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Old Dec 20, 2004, 10:37 pm
  #4  
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Yes, I was surprised to see double points with National as well. I didn't receive the double base points email though...and I didn't receive double points on a stay ending Nov 18th so I figured that I wasn't targetted.
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Old Dec 21, 2004, 1:53 am
  #5  
cjd
 
Join Date: Jun 2002
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Originally Posted by Condition One
Yes, I was surprised to see double points with National as well. I didn't receive the double base points email though...and I didn't receive double points on a stay ending Nov 18th so I figured that I wasn't targetted.
I got the "Double Points" e-mail on Nov 25th, so presumably the offer started about then.
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Old Dec 21, 2004, 4:09 am
  #6  
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Damn my overly aggresive SPAM filter! And to think of all the trouble I went through to get signed up for the 3/5/7 promo too! Now that's what I call double dipping
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Old Dec 23, 2004, 2:14 pm
  #7  
 
Join Date: Jul 2004
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Originally Posted by Condition One
I just checked a recent hotel stay on the website and I saw the following line on the point breakdown. What is CRM? Thanks guys!

CRM EMAIL DBL PTS 1,120
BTW, CRM stands for "Customer Relationship Management". The term is typically used internally to refer to any point of contact between a company and its customers.
pointsofinterest is offline  
Old Dec 24, 2004, 4:55 am
  #8  
 
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was this targetted
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Old Dec 24, 2004, 6:42 am
  #9  
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Originally Posted by martinplas
was this targetted
Appears to be, I got the e-mail and during a telephone conversation with HHonors found out that I was so registered.

mike
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Old Dec 24, 2004, 8:28 am
  #10  
 
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well it cant hurt to call and check
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