Mikey likes it

This merits a thread of its own, methinks, as we try to get Delta to step up with reasonable compensation for the Comair debacle.

I sent an email to DL customer service, and in three or four sentences asked for compensation for my out-of-pocket expenses relating to having to extend my stay.

Delta's response: shameful. See below. I emailed a reply thanking DL for the response, and indicating that I bought my ticket from DL and expect DL to provide the requested compensation.

Any suggestions on what to do from here?

Dear [Mikey likes it],

Thank you for your e-mail to Delta Air Lines.

We apologize for any inconvenience you may have experienced and
appreciate hearing from you. Comair is one of our Delta Connection
partners, and is also a wholly owned subsidiary of Delta. Comair,
however, operates as a separate company. Since the circumstances you
are requesting compensation for involve Comair's operations, please
direct your request for compensation to:

Customer Relations
Comair Inc.
77 Comair Blvd.
Erlanger, KY 41018

Please accept our apology for the unfavorable impression you received
in this instance. We very much appreciate your Medallion loyalty to
Delta and will always welcome the opportunity to serve you.

Sincerely,

RSSrsvp

Legally they are probably correct. However from a customer's viewpoint this is terrible. They probably know how much compensation they are willing to part with, so why not send you a response saying that on behalf of Comair we will be giving you a certain amount of money. They are probably giving you a Delta Dollars certificate anyway, so this is a sham.

BTW, what would they be doing if this was a Song flight? Tell you to sing for your money?

Alpha Golf

Very poor.

Like the ASA agents who declined to rebook me on Saturday, saying "Delta got you here late, go talk to Delta."

Mikey likes it

The flight is a Delta-marketed flight, so they are at least Comair's agent in the transaction. I suspect that, as is customary, DL pays Comair a flat fee to fly a plane from hither to yon, so in that respect DL is subcontracting its obligation to pax.

The contract of carriage probably makes the fare paid the extent of liability, except where additional liability inures by operation of law.

Nits aside, I expect that the carrier I bought my ticket from and that I have status on will take care of me when its contractor (or principal, as the case may be) blows it.

tarmacsitting

Wow, that's an absolutely pathetic response. If you haven't considered it yet, then print out the email and forward it to Mr. Grinstein and copy the newspaper.

Quite frankly after the fiasco with the catering recently, and now this incident, Mr. Grinstein should be all over the TV telling the country how he takes personal responsiblity for ALL of Delta's companies and what he's going to do to correct the situation.

With the big schedule realignment day fast approaching the air line CANNOT afford another big PR fiasco with this kind of response.

rd7242

While the travel was on Comair, you booked through Delta and Delta is bound to their contract of carriage, whatever they may be.

I'm not a lawyer, however. Good luck.

JRF

I do not know what the process is where you are, but here in Pocahontas county it cost $50 to file a law suit in small claims court and the court clerks will walk you through the entire process. My guess, DL would pay what ever you asked as long as it was reasonable, and here they are required to pay the $50 is they loose the case. There is no other way to deal with DL when they reply with an email like they did.

RobertS975

Maybe they'll give out Comair dollars instead of DL dollars!

RobertS975

Class action, perhaps... what is the value of missing Xmas with your family?

JayBrian

I missed a connection on Delta to PHL once because of a late Comair flight from HSV to CVG. The Delta agants refused to rebook me and said it was Comair's fault and Comair said they couldn't rebook a Delta flight. I walked to the US counter and fortunately they accommodated me. It was a full Y ticket.


Jay

vinnmann

Deleted

bnrdad

Anyone who thinks DL will accept any responsibility for Comair's fiasco is totally naive.

outtolunch

What exactly is pathetic about the response? Comair is handling the compensation issues. It's not like DL told him no compenstation would be forthcoming and to pound salt.

J.Edward

but as the OP sent in the request as an email, Delta could of at least sent it onto the right people at commair.

underpressure

H3ll, I guess I'd pay around $1,000.00 or so to have a good excuse to miss Christmas with some of my family