Sheraton Crescent Hotel - Phoenix [Master Thread]
Oct 15, 2001, 2:29 pm
Sheraton Crescent Hotel - Phoenix [Master Thread]
Sheraton Crescent Hotel
2620 W Dunlap Ave Phoenix, AZ US 85021
Sheraton Crescent Hotel (0 Photo)
Sheraton Crescent Hotel
Just got back from a business trip to PHX with a group of employees and we stayed at the Sheraton Crescent. All I can say was that I was absolutely BLOWN AWAY by the staff at this property. They didn't get the Plat amenity right but we got breakfast and appetizer vouchers for the restaurant, as well as some incredible service.
Overall it was a great stay and I would definitely return.
Check In
I was the only SPG Plat in the group yet they upgraded all FOUR of us to the Club floor, which is above and beyond what's required. I should've gotten names but the clerk working the front desk couldn't have been more helpful and friendly when we checked in. She made sure all of us were properly settled in and even inquired about whether we'd gotten our Plat amenity, we said we hadn't and she said she'd make sure we did.
Service
Even out of the ordinary requests were handled with aplomb. I had a fedex delivered First Overnight at 8:00 AM and the front desk staff initially didn't know was there when I went down. One of the bellmen said, "Don't worry, Mr. Kane, I'll just head over to the loading dock and see if it arrived." He sped off and came back 5 minutes later with the package in hand. Lots of times I've stayed in hotels and had thigns delivered where the package was at the FRONT DESK and the staff couldn't be bothered to look down and see it at their feet.
Feat #2 was when I, being perpetually underpacked, needed a clean pair of jeans so that I could change after my LAS-EWR redeye. I went down to the front desk at 8:30 and asked if they could get my jeans laundered and have 'em back by noon. They said no problem. I went back with some trepidation to find that the jeans were done and hanging in my room... AND they didn't even charge me for the service.
The property itself is rather large, with quite a few amenities including a water-slide. My favorite perk of the hotel is their policy of charging a $5 surcharge per day for the room which includes just about EVERYTHING other hotels surcharge for including local phonecalls (up to an hour, I think that's fair), valet service, gym, pool, and other amenity access. I truly think this should be a standard across the Starwood brand, I guarantee it'd bring in a LOT of business. Unfortunately I didn't get to partake in any of the amenities but they LOOKED nice.
Room
The rooms themselves were nondescript but large and very comfy. They all had sofa-sleepers in them in addition to king size beds. The bathroom had been redone in marble and was decently spacious, a standard sized hotel bathroom with combined shower/bath.
The A/C was rather OVEReffective, but I guess in Phoenix it needs to be in order to combat those 117 degree days.
All in all the only thing lacking in the room was high-speed Internet access. As the modem in my laptop died while on this trip, I was dying without broadband access! Thankfully, Voicestream had just inaugurated GPRS service and the V'stream store in the nearby Metro Park mall had one.Not quite 1.5 Mbps but it did the job.
Overall
Overall it was a great stay and I would definitely return.
Oct 16, 2001, 10:20 am
Just got back from a business trip to PHX with a group of employees and we stayed at the Sheraton Crescent. All I can say was that I was absolutely BLOWN AWAY by the staff at this property. They didn't get the Plat amenity right but we got breakfast and appetizer vouchers for the restaurant, as well as some incredible service.
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Staff at the Sheraton Crescent is very good, and that is one of the reasons why I return there repeatedly when in town, despite other hotels having better amenities.
What type of Plat. amentity did you receive?
(Usually they forget to give me mine, but with the upgrades I let it slide.)
Oct 16, 2001, 10:24 am
Oct 31, 2003, 9:32 am
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Have passport, will travel...
Oct 31, 2003, 9:42 am
Just stayed at this property one night. On check out I was surprised with a $10 "Hotel Services Charge". No advance notice. Check out clerk pointed to a placard at the end of the registration counter - this covers free local and 800 calls, the water slide, etc. Check out clerk said she would refund it. Looked at my staement at airport (my mistake for trusting her), she refunded $8.96 of the $10.00 charge - she said the charge was to avoid nickel and diming the guest to death - just what she was doing. Why refund only part of the service charge? Very poor customer service in my opinion. No email address to contact the hotel manager on the reprinted statement.
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Oct 31, 2003, 10:16 am
My how times have changed.
But the hotel has been very kind to me; each stay (and there have been numerous) have been upgraded to either a junior suite or a presidential suite. I've only spent one night (at my request) in a non-suite room.
Oct 31, 2003, 1:09 pm
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Have passport, will travel...
Oct 31, 2003, 3:45 pm
Nov 1, 2003, 5:43 pm
For example, do not even pick up the phone at the W in Brentwood CA where the min call is over $12+ taxes for the first minute.
We all know what the area codes are like in LA, and you could run up a huge bill there simply making 5 or 6 calls around the city. I will never stay there again unless I have a cell phone or until they change their phone policy! I would be curious what the current policy is at the Century Plaza or Bonaventure, or other LA area properties.
Nov 3, 2003, 12:20 pm
And now the kicker - I just saw that my stay posted - and the $10 per day resort fee does not even earn Starpoints.
Lurker - is that correct? are resort fees ineligible? </font>
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Mar 24, 2005, 8:13 pm
From the web site, the hotel looks less than impressive....
Mar 24, 2005, 8:37 pm
I do remember it being very noisy from street traffic at the major intersection in front of the hotel. I'd request a room on the backside (poolside) and it should be a bit quieter.