Spam removed

This is a BLATANT ad...


Moderator, may I suggest that you lock (and/or delete) this thread.

Oh, don't lock this thread...I want to be able to describe my horrible experience with Airlink so everyone avoids them (as if their misuse of this forum is not reason enough).

I made an online reservation (which requires it to be prepaid) for LGA-Manhattan. I know they had the reservation because my flights changed, and I called them that afternoon and, after they pulled up the reservation, was told it didn't matter - just call them when I landed.

So I call when I land, and they tell me they don't have my reservation. And not only do they not have my reservation, they have no vehicle at LGA and the guy wouldn't guarantee that I could get my money back. I hung up, got more and more pissed off as I thought about what to do (I had skis that wouldn't fit in a cab), called them back and demanded he send a van. He found one at JFK and sent it.

The whole experience was unnecessarily frustrating and reflects horrible customer service. I'll never use them again.

On the other hand, I had 2 pick-ups at home from Super Shuttle without any trouble.

Loran, I think your comments will do more to discourage future spam attempts than simply deleting the thread -- nice post.

Thanks for the heads-up, Loran. I definitely know which company NOT to use now!

Thanks Loran for the comments.

I know who not to call when I get to NYC later this month.