Consolidated Thread to Post Your UA Website Experiences/Complaints
#1186
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,110
I like it when the site goes down for a while. When it comes back up, it's blazingly fast - probably either because nobody's on it or because they use poor garbage collection.
#1187
Join Date: Apr 2004
Location: DCA/IAD
Programs: UA 2.5MM; HH Diamond; Hyatt Platinum; MR Gold
Posts: 1,354
I just got an email from UalMessaging, sent 9/7/07 at 5:20 pm, confirming my upgrade on Flight 616 from ORD to DCA at 2:00 pm on 9/5/07. I've never received notification 2 days after I took the subject flight before.
#1188
Moderator: Mileage Run, United Airlines; FlyerTalk Evangelist
Join Date: Jan 2004
Location: The City/Honolulu
Programs: UA 3MM; Hyatt Glob*****; Hilton Diamond
Posts: 14,472
Attempting to view seat map returns:
Error 500--Internal Server Error
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
10.5.1 500 Internal Server Error
The server encountered an unexpected condition which prevented it from fulfilling the request
Error 500--Internal Server Error
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
10.5.1 500 Internal Server Error
The server encountered an unexpected condition which prevented it from fulfilling the request
#1189
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,867
the details link under the actual flight status page brings up the detailed flight status page but surprise, surprise, surprise....the page is blank .
#1190
Join Date: Nov 2002
Location: SFO
Programs: UA 1K MM, Marriott Gold
Posts: 4,765
Wow, the change flight feature needs some updating.
Code:
United 7875 Operated by UNITED EXPRESS/ATLANTIC COAST AIRLINES United 5402 Operated by UNITED EXPRESS/AIR WISCONSIN
#1191
FlyerTalk Evangelist
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
Trying to book an itinerary on dot.bomb and surprisingly:
There was an error in processing your request. Please see the message below for instructions.
We are currently experiencing technical difficulties. Please try again later.
E - 4100 - 10118
There was an error in processing your request. Please see the message below for instructions.
We are currently experiencing technical difficulties. Please try again later.
E - 4100 - 10118
#1192
FlyerTalk Evangelist
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
Error 500--Internal Server Error
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
10.5.1 500 Internal Server Error
The server encountered an unexpected condition which prevented it from fulfilling the request.
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
10.5.1 500 Internal Server Error
The server encountered an unexpected condition which prevented it from fulfilling the request.
#1193
Join Date: Feb 2006
Location: Bay Area, CA
Programs: UA 1K; Marriott Platinum, Hilton Diamond, Hyatt Gold
Posts: 828
It must still be having problems. I did a dummy award booking to check fare class and upgrade availability and it is telling me that A320 has C,D & Z availbility!!! Yeah, right
#1194
Used to be 'g_leyser'
Join Date: Jul 2002
Location: Brandon Johnson International Airport (expect delays)
Programs: AA PlatPro, HH Gold, Bonvoy Gold, IHG Plat, Reno Air MEGA Platinum
Posts: 10,015
Actually, that is possible. If an A320 is used to fly the domestic portion of an international flight (e.g. UA938 SEA-ORD-LHR), then that domestic flight may show business class availability.
#1195
Join Date: Feb 2006
Location: Bay Area, CA
Programs: UA 1K; Marriott Platinum, Hilton Diamond, Hyatt Gold
Posts: 828
You learn something new everyday! I ended up call 1P # cause I was having trouble booking and the agent said it was a Z fare for the reason you stated and it would book me into first class. I was trying to book three tickets and could not get all three at the lower fare. 1P line could do it so saved me $700 per ticket.
#1196
In memoriam
Join Date: Feb 2002
Location: Chicago, IL (ORD), Phoenix AZ (PHX)
Programs: UA 1K 1.9MM, Starwood Platinum, a nothing in several others
Posts: 5,176
looks like this is fixed in the release of ual.com that got installed last night.
#1197
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,867
looks like this is fixed in the release of ual.com that got installed last night.
#1198
Join Date: Jun 2005
Location: Lawrence KS
Programs: UA 1K, DL PM
Posts: 445
.bomb ate one of my itineraries last night
When checking "My Itineraries" on .bomb, I noticed one of my trips was gone. Even searching via locator number/ticket number did nothing.
I called reservations, and the agent told me that the itinerary was canceled, and told me to call the travel agent who ticketed my itinerary. When I told her I purchased the ticket from UA's site, she notified a supervisor who was able to recreate the original reservation. The agent had no idea how the itinerary disappeared.
Check your itineraries, everyone. Strange stuff happening...
I called reservations, and the agent told me that the itinerary was canceled, and told me to call the travel agent who ticketed my itinerary. When I told her I purchased the ticket from UA's site, she notified a supervisor who was able to recreate the original reservation. The agent had no idea how the itinerary disappeared.
Check your itineraries, everyone. Strange stuff happening...
#1199
Join Date: Jun 2001
Location: San Diego Area
Programs: UA Gold MM, AA Gold MM, Marriott Plat LT, HH Gold, IHG Plat, WoH Discvst, Hertz PC
Posts: 1,834
Upgrade all: Frankfurt Germany (FRA) to San Francisco California (SFO)
We're sorry; we cannot process your request at this time. Please try again later or contact United Reservations at 1-800-UNITED-1 (1-800-864-8331).
Since my objective was to sponsor a friend with an SWU, if I do actually call, then I have go to an airport to sign a "bluey"!
We're sorry; we cannot process your request at this time. Please try again later or contact United Reservations at 1-800-UNITED-1 (1-800-864-8331).
Since my objective was to sponsor a friend with an SWU, if I do actually call, then I have go to an airport to sign a "bluey"!
#1200
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS MVPG100K, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,483
Customer alert: united.com
Were sorry.
You may be experiencing a small delay while either purchasing or searching for fares on united.com.
We are working to resolve this issue quickly.
http://www.united.com/page/article/0,6722,52324,00.html
Take your time - some of us have been waiting for years now.
Were sorry.
You may be experiencing a small delay while either purchasing or searching for fares on united.com.
We are working to resolve this issue quickly.
http://www.united.com/page/article/0,6722,52324,00.html
Take your time - some of us have been waiting for years now.