A Newbie Asks for Some Clarity...
Jan 16, 2001, 7:47 pm
#1
Original Poster
Join Date: Dec 2000
Location: Marietta, Georgia, DL MM/PM, Marriott PM
Posts: 59
A Newbie Asks for Some Clarity...
I'm new to this group, but a long-time Medallion Flyer with 1.7 milion miles?
I'm habving trouble with some of the acrnoyms that people are throwing around...SGB, SMS etc. I --and perhaps others-- are in agreement with most of what's being said here, but the heavy use of acronyms make it hard to understand what's going on here.
For starters, what is SGB and why is it such a curse?
I'm habving trouble with some of the acrnoyms that people are throwing around...SGB, SMS etc. I --and perhaps others-- are in agreement with most of what's being said here, but the heavy use of acronyms make it hard to understand what's going on here.
For starters, what is SGB and why is it such a curse?
Jan 16, 2001, 7:53 pm
#2
Join Date: Jan 2000
Location: ATL - DL DM/3MM - HH Lifetime Diamond - Marriott Lifetime Plat
Posts: 3,117
Welcome!
SGB = Simply Good Business, which was a policy that Delta has had that also meant, no favors/no waivers. Treat your best customer the same as your worst. Grant no one a break etc. Delta felt that employees were giving too many things away that they should be charging for. If a favor is granted now, the employee gets in trouble for not following the letter of the law.
SMS = Special Member Services, that special # listed on your Medallion card.
You will also notice that everybody talks about destinations using the 3 letter airport code.
By the way, is there a place that lists these in an easy format?
[This message has been edited by Tomphot (edited 01-16-2001).]
[This message has been edited by Tomphot (edited 01-16-2001).]
SGB = Simply Good Business, which was a policy that Delta has had that also meant, no favors/no waivers. Treat your best customer the same as your worst. Grant no one a break etc. Delta felt that employees were giving too many things away that they should be charging for. If a favor is granted now, the employee gets in trouble for not following the letter of the law.
SMS = Special Member Services, that special # listed on your Medallion card.
You will also notice that everybody talks about destinations using the 3 letter airport code.
By the way, is there a place that lists these in an easy format?
[This message has been edited by Tomphot (edited 01-16-2001).]
[This message has been edited by Tomphot (edited 01-16-2001).]
Jan 16, 2001, 7:56 pm
#3
Join Date: Apr 1999
Location: South Florida USA
Programs: DL-MM/FC/FO AA-EXP/MM Starwood-Platinum Marriott-Platinum Hilton-Gold Hyatt-Diamond
Posts: 1,515
SGB - Simply Good Business, also known as no waivers no favors.
SMS - Special Member Services, the department elite members call for reservations, etc.
CRC - Crown Room Club
FC - Flying Colonel
F0 - Flying Orchid (aka SM) (Used to be given to secretaries in less politically correct days)
SM - Silver Medallion
GM - Gold Medallion
PM - Platinum Medallion
MM - Million Miler
SMS - Special Member Services, the department elite members call for reservations, etc.
CRC - Crown Room Club
FC - Flying Colonel
F0 - Flying Orchid (aka SM) (Used to be given to secretaries in less politically correct days)
SM - Silver Medallion
GM - Gold Medallion
PM - Platinum Medallion
MM - Million Miler
Jan 16, 2001, 9:14 pm
#4
Join Date: Jun 2000
Location: AUS
Programs: DL Flying Colonel
Posts: 4,023
Sk*am - Sky Team or SKAM, we still do not know!
Jan 16, 2001, 9:28 pm
#5
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,074
re: Finding 3 letter airport codes. There are lots of places on the net, but an easy to find one is on the Delta Reservation page. There is a little link that will pop a box up for you.
[This message has been edited by NoStressHere (edited 01-16-2001).]
[This message has been edited by NoStressHere (edited 01-16-2001).]
Jan 16, 2001, 9:57 pm
#6
FlyerTalk Evangelist
Join Date: Sep 2000
Programs: DL FO, Marriott Gold, SPG Gold
Posts: 12,003
SWU's= FT991 systemwide upgrades, a perk being removed from SM's and GM's in the new program. PM's are limited to only 6 a year no matter how many miles they fly. This is one of the main reasons that we are upset with Delta.
DL=a once great airline, which had a superior frequent flyer program.
CDG=the worst airport for DL Medallions to fly into.
AF=Air France, our great Skyteam Alliance partner.
DL=a once great airline, which had a superior frequent flyer program.
CDG=the worst airport for DL Medallions to fly into.
AF=Air France, our great Skyteam Alliance partner.
Jan 16, 2001, 10:30 pm
#7
Join Date: Oct 2000
Location: San Antonio, Tx USA PM-DL Diamond VIP-Hilton PC Hertz
Posts: 80
The best Airport Code site I’ve found on the Web http://www.airportcitycodes.com/aaa/CCDBFrame.html you can search by City name or Code.
Jul 19, 2001, 8:00 pm
#8
Join Date: Jul 2001
Location: Huntsville, AL, USA
Posts: 17
Alphabet Soup?
I've been reading this group for about a week now, and enjoy it very much. However, I'm still having trouble figuring out most of the short abbreviations everyone uses. PM, GM, and SMS are easy enough, but most just baffle me. 
Is there a FAQ anywhere for the Skymiles news group?
Also, I'm sure this is a beginners question, but all of my business tickets are purchased through our company travel agency. Is there an easy way to tell what the fare class (L, Y etc) is from the itineray?
Thanks
Is there a FAQ anywhere for the Skymiles news group?
Also, I'm sure this is a beginners question, but all of my business tickets are purchased through our company travel agency. Is there an easy way to tell what the fare class (L, Y etc) is from the itineray?
Thanks
Jul 19, 2001, 8:21 pm
#9
Join Date: Dec 2000
Location: SAN Diego (Hillcrest); formerly LEXington, KY; still like the nym
Programs: DL Platinum; Marriott Lifetime Platinum; married to Hilton Elite
Posts: 3,028
Well, it would help if you listed the abbreviations giving you trouble. No FAQ here, I'm afraid.
CRC = Crown Room Club
CVG, ATL, SLC, DFW, etc = airport codes
SGB = Simply Good Business
BE = BizElite
OA = Other Airlines
That's a few I can think of.
Somewhere on your ticket or e-ticket confirmation is a 7 to 10 digit alphanumeric code which will always start with a letter. On the domestic e-ticket confirmation it comes right after the fare amount. The first letter of this code is your fare class.
You may be in different fare classes on different legs of your trip.
This should help: DeltaFareClasses Thanks, Dataton!
It's also discussed here:
Fare Classes
Welcome to Flyertalk! May the miles be with you!
------------------
"Service" should be a noun, not a verb.
CRC = Crown Room Club
CVG, ATL, SLC, DFW, etc = airport codes
SGB = Simply Good Business
BE = BizElite
OA = Other Airlines
That's a few I can think of.
Somewhere on your ticket or e-ticket confirmation is a 7 to 10 digit alphanumeric code which will always start with a letter. On the domestic e-ticket confirmation it comes right after the fare amount. The first letter of this code is your fare class.
You may be in different fare classes on different legs of your trip.
This should help: DeltaFareClasses Thanks, Dataton!
It's also discussed here:
Fare Classes
Welcome to Flyertalk! May the miles be with you!
------------------
"Service" should be a noun, not a verb.
Jul 20, 2001, 12:49 am
#10
Join Date: Oct 2000
Location: Munich, Germany
Programs: LH HON, DL FO/MM, Marriott Lifetime Platinum, Accor Lifetime Platinum, Sixt Diamond
Posts: 6,174
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by dholliday:
Also, I'm sure this is a beginners question, but all of my business tickets are purchased through our company travel agency. Is there an easy way to tell what the fare class (L, Y etc) is from the itineray?
Thanks</font>
Also, I'm sure this is a beginners question, but all of my business tickets are purchased through our company travel agency. Is there an easy way to tell what the fare class (L, Y etc) is from the itineray?
Thanks</font>
Jul 20, 2001, 6:12 am
#11
FlyerTalk Evangelist
Join Date: Sep 2000
Programs: DL FO, Marriott Gold, SPG Gold
Posts: 12,003
FO = Flying Orchid (Silver Medallion)
SM = Skymiles member (no elite status, but has a frequent flyer number)
CDG = home of our great Skyteam partner AF (Air France) avoid it and AF ground personnel at all costs!
FT991 = Systemwide upgrade (the best perk available and only given out to PM's).
NAMU = North American upgrade certificate (given out when you fly reach 40,000 base miles in 1 calendar year.
SM = Skymiles member (no elite status, but has a frequent flyer number)
CDG = home of our great Skyteam partner AF (Air France) avoid it and AF ground personnel at all costs!
FT991 = Systemwide upgrade (the best perk available and only given out to PM's).
NAMU = North American upgrade certificate (given out when you fly reach 40,000 base miles in 1 calendar year.
Jul 20, 2001, 6:36 am
#12
Join Date: Oct 2000
Location: Munich, Germany
Programs: LH HON, DL FO/MM, Marriott Lifetime Platinum, Accor Lifetime Platinum, Sixt Diamond
Posts: 6,174
Rssrsvp, two weeks ago, when I declined a connection through CDG, the reservations agent here in Germany informed me that DL is very well aware of the problems with AF and that they increased their own personell in CDG to avoid those problems.
Jul 20, 2001, 6:58 am
#13
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Winter Garden, FL
Programs: Delta DM-3MM United Gold-MM Marriott Lifetime Titanium Hertz President's Circle
Posts: 13,498
Do the Delta personnel speak French? If not, they will be helpless bystanders.
Bruce
Bruce
Jul 20, 2001, 8:17 am
#14
Original Member
Join Date: May 1998
Location: Chattanooga, TN, USA**US Airways Gold, Marriott Gold
Posts: 1,338
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by LexPassenger:
Somewhere on your ticket or e-ticket confirmation is a 7 to 10 digit alphanumeric code which will always start with a letter. On the domestic e-ticket confirmation it comes right after the fare amount. The first letter of this code is your fare class.
</font>
Somewhere on your ticket or e-ticket confirmation is a 7 to 10 digit alphanumeric code which will always start with a letter. On the domestic e-ticket confirmation it comes right after the fare amount. The first letter of this code is your fare class.
</font>
Jul 20, 2001, 11:04 am
#15
Join Date: Dec 2000
Location: SAN Diego (Hillcrest); formerly LEXington, KY; still like the nym
Programs: DL Platinum; Marriott Lifetime Platinum; married to Hilton Elite
Posts: 3,028
silverpie: thanks for the elaboration.... guess I haven't bought one of those full fare thingumabobbies since deregulation....
------------------
"Service" should be a noun, not a verb.
------------------
"Service" should be a noun, not a verb.