Sheraton North Houston Airport IAH [Master Thread]
Mar 3, 2008, 12:46 am
#1
Suspended
Original Poster
Join Date: Feb 2008
Programs: SPG Plat, HH Gold, United MP Premier, Alaska Air, BA, Qantas, ANZ
Posts: 11,038
Apr 4, 2008, 1:10 pm
#2
Join Date: Jul 2000
Location: Hong Kong
Programs: Qatar Platinum, Etihad Gold, Marriott Titanium, Hilton Diamond, IHG Platinum
Posts: 415
Very Very Bad
I stayed one night at this hotel on March 13th. I arrived at IAH from London and had a connecting flight the following morning to LAX. I was surprised with a hefty $270plus rate!!!! I decided to go for redemption (3000points).
The hotel turned out to be absolute disaster. I didn't have unreasonable expectations; simply just clean bed and a shower. The shower didn't have hot water and I was in a bad need for a hot shower to relax and refresh after a long cross Atlantic flight. It took me over an hour and a half to get a decent functional shower after several trips down to the front desk and personally inspect the shower of several rooms. All the rooms I had to check were supposedly on the preferred guest floor (10th floor). The noise was another issue where door slamming (most often by housekeeping staff) was going on till 8PM.
The hotel is in very bad shape it needs serious renovation or alternatively rebranding. It's a shame to see Sheraton logo attached to this property.
The rate of 270 a night is crazy. I felt ripped off for my 3000 points, I would be outraged if I had to pay 150 a night at such hotel.
AVOID // AVOID // AVOID // AVOID // AVOID // AVOID // AVOID // AVOID
To be fair, here are some positive points:
- Responsive hotel manager and courteous front desk staff.
- Airport shuttle (although standard feature of airport hotels/but I like the service)
- Breakfast buffet at the lounge exceeded my expectations (considering the state of the hotel and services).
The hotel turned out to be absolute disaster. I didn't have unreasonable expectations; simply just clean bed and a shower. The shower didn't have hot water and I was in a bad need for a hot shower to relax and refresh after a long cross Atlantic flight. It took me over an hour and a half to get a decent functional shower after several trips down to the front desk and personally inspect the shower of several rooms. All the rooms I had to check were supposedly on the preferred guest floor (10th floor). The noise was another issue where door slamming (most often by housekeeping staff) was going on till 8PM.
The hotel is in very bad shape it needs serious renovation or alternatively rebranding. It's a shame to see Sheraton logo attached to this property.
The rate of 270 a night is crazy. I felt ripped off for my 3000 points, I would be outraged if I had to pay 150 a night at such hotel.
AVOID // AVOID // AVOID // AVOID // AVOID // AVOID // AVOID // AVOID
To be fair, here are some positive points:
- Responsive hotel manager and courteous front desk staff.
- Airport shuttle (although standard feature of airport hotels/but I like the service)
- Breakfast buffet at the lounge exceeded my expectations (considering the state of the hotel and services).
Sep 15, 2008, 8:50 pm
#4
Commander Catcop
Join Date: May 1998
Posts: 10,259
I have stayed at this property at least once a year for the past several years.
In my years... the only problems were:
*One year: the lock to the junior suite did not work. They fixed it and I got points.
*One year: They did not get me a wake up call... (although I am so anxious about missing a flight that I wake myself up) They apologized and gave me points.
Other than that I have NOT had problems at this hotel. It has gone under renovations in the past year or so. I was unaffected by them.
The positives:
*Staff is very nice and it's even funny to be greeted by name and told "well welcome back Mark!"
*Almost always on teh Club Floor. I have never had time to use the Club Lounge because my flights are at 6a.
*The rooms are nice... Only once I got a suite but I come in not expecting it.
*Shuttle is consistant and on time.
*They have SHINER BOCK at the bar!
I will be staying here again early in January. Then again my major criteria for a hotel:
*Clean comfortable room
*Polite, courteous staff
*Shuttle as needed.
Sorry about your disappointing stays.
In my years... the only problems were:
*One year: the lock to the junior suite did not work. They fixed it and I got points.
*One year: They did not get me a wake up call... (although I am so anxious about missing a flight that I wake myself up) They apologized and gave me points.
Other than that I have NOT had problems at this hotel. It has gone under renovations in the past year or so. I was unaffected by them.
The positives:
*Staff is very nice and it's even funny to be greeted by name and told "well welcome back Mark!"
*Almost always on teh Club Floor. I have never had time to use the Club Lounge because my flights are at 6a.
*The rooms are nice... Only once I got a suite but I come in not expecting it.
*Shuttle is consistant and on time.
*They have SHINER BOCK at the bar!
I will be staying here again early in January. Then again my major criteria for a hotel:
*Clean comfortable room
*Polite, courteous staff
*Shuttle as needed.
Sorry about your disappointing stays.
Sep 16, 2008, 6:53 am
#5
Join Date: Jun 2001
Location: Houston, TX
Posts: 4,329
Every place in Houston that has a liquor license in Houston sells shiner. I wouldn't stay here just for the Shiner Bock. 
I found the staff to be poorly trained and not very friendly, several I encounterd had trouble with communicating in English. I think I will forgo my SPG points and stay at one of the other nicer newer better run hotels in the IAH area.
I found the staff to be poorly trained and not very friendly, several I encounterd had trouble with communicating in English. I think I will forgo my SPG points and stay at one of the other nicer newer better run hotels in the IAH area.
Sep 19, 2008, 11:17 pm
#6
Join Date: Dec 2007
Location: SAN / CLD / SNA
Programs: 2mm+ UAL | Lifetime Titanium Marriott | Globalist Hyatt | SpireElite IHG
Posts: 263
Have stayed here maybe 5 times in 2008.
It's a pretty reliable hotel in all respects.
Will always be clean, comfourtable, fairly quiet.
Will always be a pain in the ... to find parking out front.
Will always be priced far higher than you expect - I've seen it at $250+ sometimes, and it's truly in a non-exciting part of Houston.
This on a street jampacked with hotels for far less.
This whole year, has been a lot of hustle & bustle about renovation.
It's a sizeable place, and with some sprucing, could get to the Westin level, maybe justify the costs.
It's a pretty reliable hotel in all respects.
Will always be clean, comfourtable, fairly quiet.
Will always be a pain in the ... to find parking out front.
Will always be priced far higher than you expect - I've seen it at $250+ sometimes, and it's truly in a non-exciting part of Houston.
This on a street jampacked with hotels for far less.
This whole year, has been a lot of hustle & bustle about renovation.
It's a sizeable place, and with some sprucing, could get to the Westin level, maybe justify the costs.
Sep 25, 2008, 9:52 am
#7
Join Date: Sep 2005
Location: Lafayette, CO, USA
Programs: SPG Lifetime Plat, AA Gold, UA Gold, DL Silver, HH Gold, Vail Epic
Posts: 9,096
Temporarily CLOSED due to Hurricane Ike
From the hotel's website:
"Closed Due to Hurricane Ike
The Sheraton North Houston at George Bush Intercontinental hotel is closed to arrivals due to damages caused by Hurricane Ike. All guests with reservations due to arrive between Friday, September 12 and Saturday, November 1 are being contacted and their reservations are cancelled."
(Related discussion in this thread.)
"Closed Due to Hurricane Ike
The Sheraton North Houston at George Bush Intercontinental hotel is closed to arrivals due to damages caused by Hurricane Ike. All guests with reservations due to arrive between Friday, September 12 and Saturday, November 1 are being contacted and their reservations are cancelled."
(Related discussion in this thread.)
Aug 13, 2009, 12:26 pm
#8
Join Date: Jul 2008
Location: YYC
Posts: 471
The hotel has reopened (thread title could be updated), and I stayed there on an overnight connection at IAH last week. Seemed like a decent enough airport Sheraton to me. They have 5 or 6 computers with free internet in the lobby as their "link," which is a feature I actually really like. Two pools, indoor and outdoor, and the outdoor one was actually pretty nice for cooling down after a travel day. The airport shuttle is free and runs every twenty minutes. I was offered a club room upgrade for $20 by email after I booked/one day before arrival (they were the same day) but the link didn't work for me so I didn't pursue it.
Michael
Michael
Jul 12, 2010, 10:33 pm
#9
Join Date: Dec 2009
Programs: BA Gold; AA Lfe Time PLT ; Marriott Titanium, LFT GLD
Posts: 1,276
I stayed at this hotel last month. I thought the general decor and room was abour average for a Sheraton. Comfortable bed, free bottle water
As a SPG Gold I was
(1) upgarded without asking to a suite.
(2) it was a weekend night... was given a breakfast coupon for the restaurant
(3) Given a coupon for free desert
I will be interested to see what I get later this month as a Plt
As a SPG Gold I was
(1) upgarded without asking to a suite.
(2) it was a weekend night... was given a breakfast coupon for the restaurant
(3) Given a coupon for free desert
I will be interested to see what I get later this month as a Plt
Sep 20, 2010, 2:11 pm
#10
Join Date: Mar 2010
Location: YVR
Programs: Just a kettle now :)
Posts: 330
Stayed at this property for a single night a few weeks ago. No recognition of platinum status at the check-in counter, regular purple SPG keycard holder given. Had to remind the front desk clerk about the 500 point platinum welcome amenity, to which the response was, "Oh, yeah.. I guess." The customer service at this property was exceptionally underwhelming.
Room was average. No upgrade. Value for money paid (about $250/night) was very poor. Will not repeat.
-RS.
Room was average. No upgrade. Value for money paid (about $250/night) was very poor. Will not repeat.
-RS.
Sep 30, 2010, 4:47 pm
#11
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,081
Greetings all
I just peeked at Trip Advisor and the guest satisfaction scores seem pretty dismal overall on this property.
About half of all reviewers find it satisfactory
It should have at least 65% percent satisfaction or better to be in the running IMO
Any recent experiences?Thank You
I just peeked at Trip Advisor and the guest satisfaction scores seem pretty dismal overall on this property.
About half of all reviewers find it satisfactory
It should have at least 65% percent satisfaction or better to be in the running IMO
Any recent experiences?Thank You
Jan 7, 2012, 12:34 pm
#12
Join Date: Dec 2011
Location: SEA
Programs: Amex,AS,DL,Marriott,Hilton
Posts: 38
I have a reservation at this Sheraton for tomorrow night. It is a point+cash reservation. I called to see how much it would cost to upgrade to club level and was told $20. However, they didn't have any double bed rooms available, so the agent upgraded me to a king room for free!!! I don't have status and just have the Amex SPG card. I am very happy and will report back after my stay.
Jan 7, 2012, 5:47 pm
#13
Join Date: May 2001
Posts: 4,771
The rooms here are pretty old and need renovation, especially the bathrooms, and the air conditioners are loud. The staff are all over the map service wise although in my last stay it seems to be improved. You must call the hotel for shuttle service at the airport, they don't automatically circulate like most other properties.
Jan 23, 2012, 2:32 pm
#14
Join Date: Dec 2010
Location: SE USA
Programs: DL DM/MM , IHG Plat, MR Titanium, HH Gold, EK Frequent Kettle, UA Silver, AA Hater
Posts: 2,020
Have stayed here many times, more out of convenience than anything. Although the hotel is old, they have always taken care of me. However...
Last week, had a really high rate, did a double take, but booked it anyway. Upon check-in, was told that I was upgraded, they when I got to the room, guess what, normal room. Oh well.
Then I shut the TV off to crash (I was very ill) and realized I was next to the elevator.....sleepless night.
Are there that many Plats that they had to put me in the WORST room on the 9th floor? I am staying there next week as well and am considering cancelling.
Last week, had a really high rate, did a double take, but booked it anyway. Upon check-in, was told that I was upgraded, they when I got to the room, guess what, normal room. Oh well.
Then I shut the TV off to crash (I was very ill) and realized I was next to the elevator.....sleepless night.
Are there that many Plats that they had to put me in the WORST room on the 9th floor? I am staying there next week as well and am considering cancelling.