LEFT SPG July 2011: Westin Auckland, New Zealand [Master Thread]
Aug 31, 2006, 3:12 pm
#1
Original Poster
Join Date: Jan 2005
Location: On a Bridge
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Posts: 1,072
LEFT SPG July 2011: Westin Auckland, New Zealand [Master Thread]
Wasn't there a Sheraton at one point in AKL? I think I remember it being a Cat 1 or Cat 2 hotel.
Aug 31, 2006, 4:12 pm
#2
Join Date: Apr 2004
Location: Belgrade, Serbia
Programs: Etihad Guest
Posts: 1,549
Surely the Sheraton Auckland must have been at least Category 4, as it is now a Langham Hotel which is as good as any St Regis in the world. The Kiwi $ probably kept it down to a Cat 4, but I'd be surprised if it was any less.
It was a very, very good hotel, but with a slightly inconvenient location.
It was a very, very good hotel, but with a slightly inconvenient location.
Aug 31, 2006, 7:24 pm
#3
Join Date: Mar 2005
Location: SYD
Posts: 3,043
Originally Posted by Leumas
Right on! 
You'd have thought with all the government business, there is plenty of business for a decent hotel.
Having said that, with a near-complete Holiday Inn and a rumoured Hilton, there may be too many rooms in the market even if there is still a lack of real top class hotels.
You'd have thought with all the government business, there is plenty of business for a decent hotel.
Having said that, with a near-complete Holiday Inn and a rumoured Hilton, there may be too many rooms in the market even if there is still a lack of real top class hotels.
Originally Posted by DCF
Surely the Sheraton Auckland must have been at least Category 4, as it is now a Langham Hotel which is as good as any St Regis in the world.
Last edited by Keith009; Aug 31, 2006 at 7:29 pm
Sep 1, 2006, 6:05 am
#4
Original Member
Join Date: May 1998
Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
Posts: 19,589
Originally Posted by DCF
Surely the Sheraton Auckland must have been at least Category 4, as it is now a Langham Hotel which is as good as any St Regis in the world. The Kiwi $ probably kept it down to a Cat 4, but I'd be surprised if it was any less.
It was a very, very good hotel, but with a slightly inconvenient location.
It was a very, very good hotel, but with a slightly inconvenient location.
Presumably starwood has learnt from this experience and will have more competent management running their new operation in AKL.
Jun 30, 2007, 8:03 pm
#5
Join Date: Jul 2005
Location: Saigon/Hanoi/San Francisco
Posts: 1,779
I arrived at the Westin AKL the day after the grand opening, the cab driver didn't even know where the hotel was :-). The hotel is right behind the Vodafone building and accross from the Microsoft/HP building. It's a smaller Westin, size wise with only 172 rooms and with limited # of suites. It feels like a boutique hotel with Asian-influenced ambiance. The standard rooms are pretty large size, comparable to the Paris Westin Jr. Suite; all equiped with plasma TV, small sofa, minibar and mirrored chest.
They are not completely done with the hotel. The Executive Lounge is not yet opened, it will be done in a "couple" days. My room has missing night stands, bed side phone was on the floor. One of the managers was transferred over from the Westin Sydney, so hopefully, the service level will be just as good. He also mentioned about a new SPG property in Queenstown in 2009. Looks like Starwood is expanding in NZ.
I think the property is very nice once they worked out all the kinks. I stayed at both the Hilton and Westin in Auckland, I think the competition will be good for AKL.
PS. Since the Lounge was not open during my stay, I asked for and received complimentary internet in the room.
They are not completely done with the hotel. The Executive Lounge is not yet opened, it will be done in a "couple" days. My room has missing night stands, bed side phone was on the floor. One of the managers was transferred over from the Westin Sydney, so hopefully, the service level will be just as good. He also mentioned about a new SPG property in Queenstown in 2009. Looks like Starwood is expanding in NZ.
I think the property is very nice once they worked out all the kinks. I stayed at both the Hilton and Westin in Auckland, I think the competition will be good for AKL.
PS. Since the Lounge was not open during my stay, I asked for and received complimentary internet in the room.
Jun 30, 2007, 8:32 pm
#6
Join Date: Dec 2005
Location: Bogota, Colombia
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Posts: 1,218
Nice first review, imm2b, thanks! ^
Jul 1, 2007, 1:45 pm
#7
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
Trip Report: The Westin Auckland, Lighter Quay
Walking in on the 2nd day of a new hotel is always a risk and I appreciate that when I make this report.
If you call the global 800 number asking for an address or number to this property...forget it. Four phone calls, three hangups and a supervisor later I was able to get the information (I lost the sheet with the address). Apparently Westin and Auckland are tough to search!
Firstly, the hotel is gorgeous. You walk in and you are greeting with a dark well appointed lobby. The middle is hollowed out with a pool that is supposed to have stones and statues from the south (not there yet).
The check in is too the left, no SPG Gold/Plat line, but with only 175 rooms it probably isn't necessary.
Things were still really under construction when we got there.
The rooms themselves are very nice, some are inward looking into that little pool, some overlook the quay, me unfortunately got a bus terminal. A little frustrating considering the hotel was mostly empty and there were two SPG Golds checking in (myself and my father).
I cannot report on the lounge, it isn't finished yet.
The room was very nice, a full amenity kit is provided as well as heavenly bath and shower (the latter I could have spent all day in). We were missing a clock radio and a table for it to go on (the phone was on the floor), but again, new hotel I take it with a grain of salt.
The room also came with a small wet bar and LCD tv.
The only thing that urked me about the room and I know it is the 'european hotel style' but for $300 a night, I would have expected two double beds rather than two single beds. Maybe I'm spoiled by North American hotels in that respect but you walk into this brand new room and you have to laugh to see these beds this way.
One thing that is very lacking is training. The restaurant (standard overpriced SPG restaurant) was $30 NZD for a hot breakfast. The staff was not well trained and had to look over the menu with us. Were slow to react to requests about more coffee, etc. Very annoying when you are looking for a good overpriced breakfast.
The piss off was one of the concierges who took it upon himself to hear, but not listen.
First request, Airport Shuttle at 7pm the following day (we just got in when we made this report) Phone rings at 7am to tell us the shuttle is here, and trust me...we told him 7pm. Second request, high end steakhouse in Auckland. We were sent to Angus, a salad bar / pick your own meat and give it to the chef kind of restaurant. It wasn't bad meat, but not what we had requested.
This is my first time staying in a new hotel, and I'm assuming these 'bugs' are just early growing pains which are common. (I didn't get a kick of the phone on the floor though).
If the price became more reasonable (I still think $300 for a hotel room is silly, but the client didn't mind paying
) I would book there again. The surrounding area is very nice. Right on the water, close to a bunch of restaurants.
However apparently a five minute walk in Auckland is really 15. Assuming it isn't raining
If you call the global 800 number asking for an address or number to this property...forget it. Four phone calls, three hangups and a supervisor later I was able to get the information (I lost the sheet with the address). Apparently Westin and Auckland are tough to search!
Firstly, the hotel is gorgeous. You walk in and you are greeting with a dark well appointed lobby. The middle is hollowed out with a pool that is supposed to have stones and statues from the south (not there yet).
The check in is too the left, no SPG Gold/Plat line, but with only 175 rooms it probably isn't necessary.
Things were still really under construction when we got there.
The rooms themselves are very nice, some are inward looking into that little pool, some overlook the quay, me unfortunately got a bus terminal. A little frustrating considering the hotel was mostly empty and there were two SPG Golds checking in (myself and my father).
I cannot report on the lounge, it isn't finished yet.
The room was very nice, a full amenity kit is provided as well as heavenly bath and shower (the latter I could have spent all day in). We were missing a clock radio and a table for it to go on (the phone was on the floor), but again, new hotel I take it with a grain of salt.
The room also came with a small wet bar and LCD tv.
The only thing that urked me about the room and I know it is the 'european hotel style' but for $300 a night, I would have expected two double beds rather than two single beds. Maybe I'm spoiled by North American hotels in that respect but you walk into this brand new room and you have to laugh to see these beds this way.
One thing that is very lacking is training. The restaurant (standard overpriced SPG restaurant) was $30 NZD for a hot breakfast. The staff was not well trained and had to look over the menu with us. Were slow to react to requests about more coffee, etc. Very annoying when you are looking for a good overpriced breakfast.
The piss off was one of the concierges who took it upon himself to hear, but not listen.
First request, Airport Shuttle at 7pm the following day (we just got in when we made this report) Phone rings at 7am to tell us the shuttle is here, and trust me...we told him 7pm. Second request, high end steakhouse in Auckland. We were sent to Angus, a salad bar / pick your own meat and give it to the chef kind of restaurant. It wasn't bad meat, but not what we had requested.
This is my first time staying in a new hotel, and I'm assuming these 'bugs' are just early growing pains which are common. (I didn't get a kick of the phone on the floor though).
If the price became more reasonable (I still think $300 for a hotel room is silly, but the client didn't mind paying
) I would book there again. The surrounding area is very nice. Right on the water, close to a bunch of restaurants.However apparently a five minute walk in Auckland is really 15. Assuming it isn't raining
Last edited by lcohen999; Jul 1, 2007 at 1:51 pm
Jul 1, 2007, 5:06 pm
#8
Join Date: Jul 2005
Location: Saigon/Hanoi/San Francisco
Posts: 1,779
Personally, I don't think they were ready to open; but rushed through it because they didn't want to have to do another delay. They had two delays, the first grand opening was on June 18, then moved to June 25, and finally opened on June 29. IMHO, it was a "soft" grand opening and those who stayed should have received some kind of concession for being the "guinea pigs". It was not fair having to pay full price for a hotel that wasn’t ready.
Last edited by imm2b; Jul 1, 2007 at 7:08 pm
Jul 1, 2007, 5:35 pm
#9
Join Date: Jun 2004
Location: I'm From Here
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I got a room facing the bus terminal too. They told me that I was upgraded as a Platinum (LOL). One look at the bus terminal and the dumper right below our window. I requested to move and the Room Manager came and escorted me to look at another room facing the inner pool, which I accepted even though our new room was not ready as well.
Personally, I don't think they were ready to open; but rushed through it because they didn't want to have to do another delay. They had two delays, the first grand opening was on June 18, then moved to June 25, and finally opened on June 29. IMHO, it was a "soft" grand opening and those who stayed should have received some kind of concession for being the "guinea pigs". It was not fair having to pay full price for a hotel that wasn’t ready.
Personally, I don't think they were ready to open; but rushed through it because they didn't want to have to do another delay. They had two delays, the first grand opening was on June 18, then moved to June 25, and finally opened on June 29. IMHO, it was a "soft" grand opening and those who stayed should have received some kind of concession for being the "guinea pigs". It was not fair having to pay full price for a hotel that wasn’t ready.
To charge $320NZD / night for a soft opening, I do find a little insulting. It is quite apparent thought they are keeping this hotel for a select clientèle. Bus station connoisseurs
Jul 1, 2007, 6:50 pm
#10
Join Date: Mar 2003
Location: SYD
Programs: DJ, QF, SPG, Hilton
Posts: 2,984
I stayed there on Saturday and Sunday nights. As mentioned before, the hotel wasn't 100% ready, but I think they were 'ready enough' to welcome guests.
Various things were missing, e.g., my room only had one bedside table. The interior design was very well done, IMHO. If you take the Westin Melbourne to be one of the better Westins around, then I like the Westin Auckland design better. The design has a heavy Maori influence, which is very tastefully done, I'd call the design theme 'contemporary Maori'. The shower is very nice, as is the entire bathroom.
Having said that, I think there're several design issues with the hotel. The lobby is laid out with black marble and on both sides of the front door are ponds. Given it's a black floor and the overall lighting is fairly dark, the 2 ponds are rather dangerous. I saw a big security guard literally walked into the pond. I talked to one of the staff and they said even with only 2 operational days, there have been 6 different people falling into the ponds. They're trying various things to make the ponds more obvious, but they haven't put any clear markers to mark the ponds yet. (They've tried candles on the water, lighting, etc., but obviously aren't working...) The ponds aren't deep, only about 30cm or 1ft or so, but dangerous nonetheless.
One thing that was slightly annoying me by the end of the stay was the light switches. Since things tend to be a bit dark lighting-wise, all the light switches are big black switches on the wall, and I'd trouble telling which switch does what or even how many switches there are on the wall...
There're also issues with the lifts...
I found all staff to be friendly, but being new, many staff was acting like a script.
The room I had was a junior suite, at the corner of the building, overlooking the marina. As mentioned, it's not a tall building, and I was on level 3 (which is really level 2), but you could hear people yelling from street level after a drunken night out.
Prior to the Exec Club opening, drinks were served at the Living Room (I think), which is a lounge on the ground level. Evening drinks are the usual affair, canapes, drinks, etc.
On Sunday afternoon, the Assistant Manager left me a voicemail saying the Exec Club is now open. The Exec Club is not big. I suspect it's around 15 to 20m by 5m. Seating capacity is only about 30.
Breakfast at the Exec Club was a simple but good quality buffet. Cold cuts, smoked salmon, various breads/bagels, cereals, fruit, etc... It's not bad, compared to some lounges in North America, but it's not in the same league as the Westin Sydney or Sheraton on the Park, for instance.
Car parking is $30 for 24 hours, but given the area of the hotel, you should be able to find a spare park on the street.
When I checked out this morning (Monday), there're plenty of construction people working in the lobby.
There're plenty of teething problems in this hotel, but I do feel they're complete enough to open. Insulting? IMHO, no.
imm2b, I think the original opening day was 30 June. Then they brought it forward to June 18, then pushed it back to 25 June. Eventually, it opened essentially on 29/30 June...
Various things were missing, e.g., my room only had one bedside table. The interior design was very well done, IMHO. If you take the Westin Melbourne to be one of the better Westins around, then I like the Westin Auckland design better. The design has a heavy Maori influence, which is very tastefully done, I'd call the design theme 'contemporary Maori'. The shower is very nice, as is the entire bathroom.
Having said that, I think there're several design issues with the hotel. The lobby is laid out with black marble and on both sides of the front door are ponds. Given it's a black floor and the overall lighting is fairly dark, the 2 ponds are rather dangerous. I saw a big security guard literally walked into the pond. I talked to one of the staff and they said even with only 2 operational days, there have been 6 different people falling into the ponds. They're trying various things to make the ponds more obvious, but they haven't put any clear markers to mark the ponds yet. (They've tried candles on the water, lighting, etc., but obviously aren't working...) The ponds aren't deep, only about 30cm or 1ft or so, but dangerous nonetheless.
One thing that was slightly annoying me by the end of the stay was the light switches. Since things tend to be a bit dark lighting-wise, all the light switches are big black switches on the wall, and I'd trouble telling which switch does what or even how many switches there are on the wall...
There're also issues with the lifts...
I found all staff to be friendly, but being new, many staff was acting like a script.
The room I had was a junior suite, at the corner of the building, overlooking the marina. As mentioned, it's not a tall building, and I was on level 3 (which is really level 2), but you could hear people yelling from street level after a drunken night out.
Prior to the Exec Club opening, drinks were served at the Living Room (I think), which is a lounge on the ground level. Evening drinks are the usual affair, canapes, drinks, etc.
On Sunday afternoon, the Assistant Manager left me a voicemail saying the Exec Club is now open. The Exec Club is not big. I suspect it's around 15 to 20m by 5m. Seating capacity is only about 30.
Breakfast at the Exec Club was a simple but good quality buffet. Cold cuts, smoked salmon, various breads/bagels, cereals, fruit, etc... It's not bad, compared to some lounges in North America, but it's not in the same league as the Westin Sydney or Sheraton on the Park, for instance.
Car parking is $30 for 24 hours, but given the area of the hotel, you should be able to find a spare park on the street.
When I checked out this morning (Monday), there're plenty of construction people working in the lobby.
There're plenty of teething problems in this hotel, but I do feel they're complete enough to open. Insulting? IMHO, no.
imm2b, I think the original opening day was 30 June. Then they brought it forward to June 18, then pushed it back to 25 June. Eventually, it opened essentially on 29/30 June...
Jul 5, 2007, 12:10 am
#11
Join Date: Oct 2000
Location: Los Angeles, CA, USA
Programs: UA Gold, DL Plat, SPG Gold, Hilton Gold, Marriott Silver, Hertz PC
Posts: 543
Any Flyertalker at the Westin Auckland now?
Logged into the Executive Lounge computer today and was pleasantly surprised to see flyertalk.com in the list of recently visited webpages. Anyone else around???
Nice hotel...the staff couldn't be trying any harder than they are to get up to speed and ensure a pleasant stay for the guests. More in a later report, but a beautiful "boutique" Westin!
Nice hotel...the staff couldn't be trying any harder than they are to get up to speed and ensure a pleasant stay for the guests. More in a later report, but a beautiful "boutique" Westin!
Jul 9, 2007, 6:51 pm
#12
Join Date: Jan 2002
Location: New Zealand
Programs: NZ, IHG, Hilton, Accor, Hertz, FoundersCard
Posts: 298
I fondly recall that standard rooms at the former Sheraton could be had for NZD 90 or less at quiet times. I do like what they've done with the place after the Langham rebrand though, and the consistency of service is much better.
Anyhoo, I redeemed points for a couple of nights at the Westin last weekend, and I'm sure I'll be back.
The building exterior is understated, and blends easily into its surroundings of trendy corporate digs and overpriced apartments. Nothing screams "flash hotel," which is probably a darn good thing. It's nice to have the option of decent accommodation that isn't buzzing with tour groups and/or "beautiful people" (Langham! Sky City!)
My arrival was met with a friendly and efficient welcome at the entrance. Car & bags were duly whisked away, and I was directed to the front desk.
As a Gold, I received a room on the 4th floor, which I was told is the highest floor with standard rooms. I was prepared to be unimpressed, but was very pleasantly surprised. As has already been mentioned, the standard rooms could pass for junior suites in some space-challenged hotels, and they are very attractively appointed. Mine did overlook a construction area, but earplugs are among the traveller's best friends
The room featured a tiny balcony, which is ok for catching a breath of sea air, but useless for much else, including smoking (balconies are included in the smokefree area, and a $200 cleaning fee applies if one is busted.) Thankfully, I don't.
I must say it is nice to find a property where widescreen TVs are not rationed to the better rooms. At one point, the remote did decide to "hang" & would not turn off its red light, so it needed the batteries pulled. Luckily I travel with a screwdriver, since the battery compartment was screwed shut That was about the only technical glitch that I encountered, but honourable mention is awarded to the battery powered alarm clocks. They are not the least bit intuitive, and do not appear capable of radio wake-up, hence they have to go (which they probably will, into the suitcases of not-so-upstanding guests!)
I mentioned to several staff that the water features are already things of Internet legend, and they seemed most interested. Apparently at least one baby in its stroller has already been pushed into one of them
Dinner service in the restaurant was just great! The young team are very enthusiastic without being overbearing, and made me feel right at home. I do not tip in NZ as a matter of course, but didn't hesitate to on Sunday night.
After dinner, I retired to the bar for a "fortified" coffee. A little bowl of warm nuts was presented with this. Better and better!
The continental breakfast buffet is moderately priced for an upscale Auckland hotel, but somewhat sparse. No trim milk for cereal! On the other hand, the waiter anticipated that my untouched cappuccino might be cold by the time I had finished my juice, and replaced it at no charge. Now that's attentiveness! Hot breakfast options are available a la carte, but I didn't peruse the menu, as I am trying to lose weight
The health club is still under construction, but I was too busy playing poker at Sky City anyway
I did strike a billing issue. I was charged around $80 for each of my free nights! I thought I'd turn this to my advantage, and offered to pay the charge in return for stay credit. So far, the points from the stay have posted, but the credit has not
I have raised this with the hotel, so we'll see what happens.
All in all, a worthy addition to the Starwood stable. I might just have found a new hangout
justakiwi
Anyhoo, I redeemed points for a couple of nights at the Westin last weekend, and I'm sure I'll be back.
The building exterior is understated, and blends easily into its surroundings of trendy corporate digs and overpriced apartments. Nothing screams "flash hotel," which is probably a darn good thing. It's nice to have the option of decent accommodation that isn't buzzing with tour groups and/or "beautiful people" (Langham! Sky City!)
My arrival was met with a friendly and efficient welcome at the entrance. Car & bags were duly whisked away, and I was directed to the front desk.
As a Gold, I received a room on the 4th floor, which I was told is the highest floor with standard rooms. I was prepared to be unimpressed, but was very pleasantly surprised. As has already been mentioned, the standard rooms could pass for junior suites in some space-challenged hotels, and they are very attractively appointed. Mine did overlook a construction area, but earplugs are among the traveller's best friends
The room featured a tiny balcony, which is ok for catching a breath of sea air, but useless for much else, including smoking (balconies are included in the smokefree area, and a $200 cleaning fee applies if one is busted.) Thankfully, I don't.
I must say it is nice to find a property where widescreen TVs are not rationed to the better rooms. At one point, the remote did decide to "hang" & would not turn off its red light, so it needed the batteries pulled. Luckily I travel with a screwdriver, since the battery compartment was screwed shut
That was about the only technical glitch that I encountered, but honourable mention is awarded to the battery powered alarm clocks. They are not the least bit intuitive, and do not appear capable of radio wake-up, hence they have to go (which they probably will, into the suitcases of not-so-upstanding guests!)I mentioned to several staff that the water features are already things of Internet legend, and they seemed most interested. Apparently at least one baby in its stroller has already been pushed into one of them
Dinner service in the restaurant was just great! The young team are very enthusiastic without being overbearing, and made me feel right at home. I do not tip in NZ as a matter of course, but didn't hesitate to on Sunday night.
After dinner, I retired to the bar for a "fortified" coffee. A little bowl of warm nuts was presented with this. Better and better!
The continental breakfast buffet is moderately priced for an upscale Auckland hotel, but somewhat sparse. No trim milk for cereal! On the other hand, the waiter anticipated that my untouched cappuccino might be cold by the time I had finished my juice, and replaced it at no charge. Now that's attentiveness! Hot breakfast options are available a la carte, but I didn't peruse the menu, as I am trying to lose weight
The health club is still under construction, but I was too busy playing poker at Sky City anyway
I did strike a billing issue. I was charged around $80 for each of my free nights! I thought I'd turn this to my advantage, and offered to pay the charge in return for stay credit. So far, the points from the stay have posted, but the credit has not
I have raised this with the hotel, so we'll see what happens.All in all, a worthy addition to the Starwood stable. I might just have found a new hangout
justakiwi
Last edited by justakiwi; Jul 9, 2007 at 6:58 pm
Jul 9, 2007, 7:14 pm
#13
Join Date: Dec 2005
Location: Bogota, Colombia
Programs: AA EXP, UA *S, Hyatt DIA, *W/IC Plat, HH Gold, A3 *G, Sixt Plat
Posts: 1,218
justakiwi - that's a great review, thanks!
Looks like you touched on all my questions for our upcoming Sep stay there.
Is there a spa in the hotel?
How was the dinner, typical NZ fare?
Looks like you touched on all my questions for our upcoming Sep stay there.
Is there a spa in the hotel?
How was the dinner, typical NZ fare?
Jul 9, 2007, 8:00 pm
#14
Join Date: Jan 2002
Location: New Zealand
Programs: NZ, IHG, Hilton, Accor, Hertz, FoundersCard
Posts: 298
I believe there will be a spa together with the health club.
I would describe the dinner menu as good but not amazing. There are the usual choices of beef, lamb, chicken, fish, venison and so forth (I had the venison with a side of veges & it was competently presented & perfectly edible.) Then again, it depends what you like. For instance, I find Peter Gordon's complex creations somewhat intimidating.
I did appreciate the creme brulee, even though my appetite had been spoiled by being plied with M&Ms by my li'l cousin at the movies earlier
To follow up to the above, I have just been informed that the accommodation charge has been credited back to me.
justakiwi
Jul 9, 2007, 8:41 pm
#15
Join Date: Mar 2003
Location: SYD
Programs: DJ, QF, SPG, Hilton
Posts: 2,984
The web site says the pool opens on 13 July...
I still haven't seen my points or stay credit post since my stay last week. The phone centre says wait up to 10 days, so we'll see. I suspect it'll never get there until I chase some more though...
Similarily, I've another stay coming up, and the booking has disappeared. The phone centre took a little while to relocate it and make it appear on the site again...
I still haven't seen my points or stay credit post since my stay last week. The phone centre says wait up to 10 days, so we'll see. I suspect it'll never get there until I chase some more though...
Similarily, I've another stay coming up, and the booking has disappeared. The phone centre took a little while to relocate it and make it appear on the site again...