Cancelling my Citi AA card
Nov 6, 2006, 9:27 am
#1
Original Poster
Join Date: Sep 2000
Location: Dallas, TX
Programs: AA PLAT, *wood Gold, Marriott Silver
Posts: 434
Cancelling my Citi AA card
I use my AMEX Starwood exclusively and have decided to cancel my Citi AA World Mastercard.
On the card itself, it says 'Good thru 12/31/2009'. When does Citi charge their membership renewal fee?
Also, are there any know retention offers if I call up and threaten to cancel?
On the card itself, it says 'Good thru 12/31/2009'. When does Citi charge their membership renewal fee?
Also, are there any know retention offers if I call up and threaten to cancel?
Nov 6, 2006, 9:50 am
#2
Join Date: Nov 2005
Location: EWR
Programs: AA PLT, CO GLD, UA 1P, Marriott SLVR, SPG GLD...
Posts: 257
The membership fee is charged on or righat after your card anniversaries, depending on your statement cycle.
Yes there is retention. Just call and tell them you want to cancel. You will be transferred if you qualify for retention.
Yes there is retention. Just call and tell them you want to cancel. You will be transferred if you qualify for retention.
Nov 6, 2006, 9:58 am
#3
Join Date: Jul 2006
Programs: American, United
Posts: 228
Originally Posted by dave_SEA
I use my AMEX Starwood exclusively and have decided to cancel my Citi AA World Mastercard.
On the card itself, it says 'Good thru 12/31/2009'. When does Citi charge their membership renewal fee?
Also, are there any know retention offers if I call up and threaten to cancel?
On the card itself, it says 'Good thru 12/31/2009'. When does Citi charge their membership renewal fee?
Also, are there any know retention offers if I call up and threaten to cancel?
Retention offers vary from time to time. Once I was offered miles, once I was offered nothing. The Citibank person said that sometimes they have offers and sometimes they don't. The supervisor confirmed that.
Nov 6, 2006, 5:02 pm
#5
Join Date: Jun 2005
Posts: 344
Originally Posted by Kagehitokiri
can always take the retention bonus and then cancel after it posts :P
Nov 6, 2006, 6:32 pm
#6
Suspended
Join Date: Jan 2006
Location: Alabama / Georgia
Programs: DL, HHonors, AA, US, Aloha Pass, BA, CO, HawaiianMiles, Chairman, Centurion, AXP, MR, MHC Gold
Posts: 3,467
Originally Posted by bakoboy
I called a month ago (when I still had a month to go on the fee-free year) to cancel and the retention department offered me 3,000 miles to stay on. I didn't cancel, charged a couple little things on the card, paid the bill and canceled "for real" last week. I got to talk to the retention department again, but no offer of additional miles. How long do I have to wait to get a new AA card with the signing bonus. Is it 90 days?
Nov 10, 2006, 2:08 pm
#7
Original Poster
Join Date: Sep 2000
Location: Dallas, TX
Programs: AA PLAT, *wood Gold, Marriott Silver
Posts: 434
So Ic alled today to cancel and was transferred to the "account specialist" ie.e retention dept. They made me 2 offers wich caught me by surprise:
1. Double miles on all purchases for 6 months
or
2. 5:1 miles on Supermarkets, Pharmacy, Gas.
This caught me off gaurd. Now, the real reason I want to cancel is because I want to avoid the $50 renewal fee. I already have an StarWood AMEX for all my purchases.
What to do...
1. Double miles on all purchases for 6 months
or
2. 5:1 miles on Supermarkets, Pharmacy, Gas.
This caught me off gaurd. Now, the real reason I want to cancel is because I want to avoid the $50 renewal fee. I already have an StarWood AMEX for all my purchases.
What to do...
Nov 10, 2006, 7:09 pm
#8
Join Date: Jun 2006
Location: ORD
Programs: SPG Plat, Hyatt Diamond, AA Plat.
Posts: 706
Originally Posted by dave_SEA
So Ic alled today to cancel and was transferred to the "account specialist" ie.e retention dept. They made me 2 offers wich caught me by surprise:
1. Double miles on all purchases for 6 months
or
2. 5:1 miles on Supermarkets, Pharmacy, Gas.
This caught me off gaurd. Now, the real reason I want to cancel is because I want to avoid the $50 renewal fee. I already have an StarWood AMEX for all my purchases.
What to do...
1. Double miles on all purchases for 6 months
or
2. 5:1 miles on Supermarkets, Pharmacy, Gas.
This caught me off gaurd. Now, the real reason I want to cancel is because I want to avoid the $50 renewal fee. I already have an StarWood AMEX for all my purchases.
What to do...
Nov 11, 2006, 9:11 am
#9
Original Poster
Join Date: Sep 2000
Location: Dallas, TX
Programs: AA PLAT, *wood Gold, Marriott Silver
Posts: 434
Originally Posted by NWA747SNN
These are both great offers. Just to make sure I understand this correctly, did they offer you 5 miles per $1 spent at Supermarkets, Pharmacy, Gas?
The thing is my wife already pays the annual fee for her Citi, so I really don't have the need for it. What I really wanted was a lump 3K bonus or waive the annual fee.
Jan 13, 2007, 10:07 pm
#11
Join Date: Nov 2001
Location: DFW
Posts: 1,387
Wow! I've never heard of such an offer. Was there any kind of cap on the bonus miles? Some of us could do some serious damage with a deal like this. I would put my Starwood card on the back burner for six months if I could get this. I take it you don't use your Citi card much...
Jan 14, 2007, 4:05 pm
#12
Original Poster
Join Date: Sep 2000
Location: Dallas, TX
Programs: AA PLAT, *wood Gold, Marriott Silver
Posts: 434
As it turns out, the offers I got were capped at 5000 miles. I spents more than that this month, and only got 5K.
So, I called again to cancel this week, since I'm within the 45 day membership window. Again, they offered me another 5K. They framed the discussion as 10K - i.e. the 5K I received and another 5 K- but I don't think it is worth it for me.
They also offered a low 2.99% loan, or a free upgradsde to the plat card. The retention dept certainly works hard to keep buisness.
In my case, we already pay for one AA card in our household, and I can't justify paying for another.
So, I called again to cancel this week, since I'm within the 45 day membership window. Again, they offered me another 5K. They framed the discussion as 10K - i.e. the 5K I received and another 5 K- but I don't think it is worth it for me.
They also offered a low 2.99% loan, or a free upgradsde to the plat card. The retention dept certainly works hard to keep buisness.
In my case, we already pay for one AA card in our household, and I can't justify paying for another.
Jan 14, 2007, 8:41 pm
#13
Join Date: Nov 2001
Location: DFW
Posts: 1,387
Jan 15, 2007, 4:56 pm
#15
Suspended
Join Date: Jul 2004
Location: MCI
Programs: AA EXP (1.5MM), Hilton/SPG/Marriott Gold
Posts: 2,335
I called twice today (different cards). Both times they attempted to Pimp that companion cert. You know the one, lower 48 only, $299 and above, 14+ day's out with a Saturday stay, in certain fare codes.
Anyway, one offer was double miles up to 5k. Second was just 1k miles on next statement.
Anyway, one offer was double miles up to 5k. Second was just 1k miles on next statement.