Do Ritz Carlton Track Your Stays?
Nov 16, 2006, 1:59 pm
#1
Original Poster
Join Date: Aug 2005
Location: Plantation, Fl
Programs: DL, AA,
Posts: 103
Do Ritz Carlton Track Your Stays?
I have a question, does the Ritz Carlton track your stays considering they dont have a frequent guest program.
Obviously I can see how other hotels, SPG, Hyatt can track what kind of a customer you are through their frequent guest program but how would Ritz Carlton track what kind of a customer you are to them.
Recently I have been staying a lot at different Ritz Carltons around the country, Mexico, Canada and Puerto Rico, I wonder if they can track my stays for possible upgrades etc etc.
Any insight would be grateful.
K
Obviously I can see how other hotels, SPG, Hyatt can track what kind of a customer you are through their frequent guest program but how would Ritz Carlton track what kind of a customer you are to them.
Recently I have been staying a lot at different Ritz Carltons around the country, Mexico, Canada and Puerto Rico, I wonder if they can track my stays for possible upgrades etc etc.
Any insight would be grateful.
K
Nov 16, 2006, 2:48 pm
#2
Join Date: Apr 2006
Posts: 298
Originally Posted by kasop
I have a question, does the Ritz Carlton track your stays considering they dont have a frequent guest program.
Obviously I can see how other hotels, SPG, Hyatt can track what kind of a customer you are through their frequent guest program but how would Ritz Carlton track what kind of a customer you are to them.
Recently I have been staying a lot at different Ritz Carltons around the country, Mexico, Canada and Puerto Rico, I wonder if they can track my stays for possible upgrades etc etc.
Any insight would be grateful.
K
Obviously I can see how other hotels, SPG, Hyatt can track what kind of a customer you are through their frequent guest program but how would Ritz Carlton track what kind of a customer you are to them.
Recently I have been staying a lot at different Ritz Carltons around the country, Mexico, Canada and Puerto Rico, I wonder if they can track my stays for possible upgrades etc etc.
Any insight would be grateful.
K
Nov 17, 2006, 4:39 pm
#4
Join Date: Feb 2002
Location: USA
Programs: AA2, DL2, Amtrak2, US2, SPG1, MAR2
Posts: 2,550
As noted above...they seem to track them by property.
At some RCs that I frequent they go the extra mile. Such as:
1.) Upgrades. Often to Club Level.
2.) Getting me rooms when they are sold out (this is a huge perk for me as I do a fair share of last minute travel..PLUS they usually give me my corporate rate!)
3.) Always a large fruit or desert display (sometimes daily)
4.) very late checkouts
5.) Mongrammed pillow cases. A nice touch...
P.S. An RC Berlin Club Suite is better than 95% of the hotels I have stayed in in Europe (and Ive stayed in some good ones!).
At some RCs that I frequent they go the extra mile. Such as:
1.) Upgrades. Often to Club Level.
2.) Getting me rooms when they are sold out (this is a huge perk for me as I do a fair share of last minute travel..PLUS they usually give me my corporate rate!)
3.) Always a large fruit or desert display (sometimes daily)
4.) very late checkouts
5.) Mongrammed pillow cases. A nice touch...
P.S. An RC Berlin Club Suite is better than 95% of the hotels I have stayed in in Europe (and Ive stayed in some good ones!).
Nov 17, 2006, 10:03 pm
#5
Join Date: Mar 2003
Location: Washington, D.C. Metro
Programs: AA EXP | UA Million Miler Gold (former decade-long 1K) | SPG Plat | Hyatt Plat | Avis Chairman
Posts: 822
RC does indeed track stays through it's guest recognition system. Even more noteworthy, guests are assigned a VIP level... which instantly tells an associate looking at your record what your status is with the company. Frequent guests earn a higher VIP status. The system works off of your address. It's the same way when you make a reservation as a repeat guest that they have your information on file. So, try to keep your stays in one record to maximize your status. Using your business address one stay, home address the next, etc., is going to dilute your status unless you ask to have your multiple records combined.
Nov 18, 2006, 2:45 am
#6
Join Date: Nov 2002
Location: Boston, MA
Programs: AA EXP, B6 Mosaic, UA 1K, Bonvoy Plat, Hyatt Globalist
Posts: 1,780
Originally Posted by UAfan
RC does indeed track stays through it's guest recognition system. Even more noteworthy, guests are assigned a VIP level... which instantly tells an associate looking at your record what your status is with the company. Frequent guests earn a higher VIP status. The system works off of your address. It's the same way when you make a reservation as a repeat guest that they have your information on file. So, try to keep your stays in one record to maximize your status. Using your business address one stay, home address the next, etc., is going to dilute your status unless you ask to have your multiple records combined.
In other words, and I think this is their intention, stay at their hotels because you like them, not because you'll get benefits from their loyalty program.
Nov 18, 2006, 10:16 am
#7
Original Poster
Join Date: Aug 2005
Location: Plantation, Fl
Programs: DL, AA,
Posts: 103
I book Ritz Carlton through Amex Platinum, If I view my reservations on Ritz Carlton.com using my hotel confirmation number I notice that my address is not even listed, just the travel agents address in AZ, I live in Fl, so I guess they are definitely not tracking my stays at their various properties.
Nov 18, 2006, 8:24 pm
#8
Join Date: Dec 2000
Location: Seat 1A
Programs: Non-status paid F/J (best value for $$$)
Posts: 4,127
I think they track you using your date and place of birth and country of citizenship based on passport information you give them at check-in.
One time I remember watching them pull up my record at the RC in Singapore, and the computer screen showed my age.
One time I remember watching them pull up my record at the RC in Singapore, and the computer screen showed my age.
Nov 18, 2006, 9:21 pm
#9
Join Date: Nov 2002
Location: Boston, MA
Programs: AA EXP, B6 Mosaic, UA 1K, Bonvoy Plat, Hyatt Globalist
Posts: 1,780
Originally Posted by daniellam
I think they track you using your date and place of birth and country of citizenship based on passport information you give them at check-in.
One time I remember watching them pull up my record at the RC in Singapore, and the computer screen showed my age.
One time I remember watching them pull up my record at the RC in Singapore, and the computer screen showed my age.