I Refused My F Meal Again Today
#1
Original Poster
Join Date: Mar 2001
Location: New York / Hawaii
Programs: UA Global Services, HH Diamond
Posts: 5,178
I Refused My F Meal Again Today
I appreciate CO offering meals at mealtime. But I wish they refreshed the F menu a little more regularly/frequently. Or perhaps mixed things up a bit like they did with their new BF options on the trans-oceanic routes.
I flew today and was again not pleased with the F choices. (I especially dread the "philly cheesesteak", "cheeseburger", and "Rueben" offerings.) They do switch around their soups often ...so I have no complaints about that. While they do have a few flavors, there seems to be enough rotation where I don't mind the limited selection. With hot sandwiches though, they need to mix things up much more and/or introduce newer items.
So for the 5th time this year, I asked the FA to replace my meal with a coach offering (which has always been better than F) or a crew meal. So to the surprise of others in the F cabin that didn't think of asking the same (although probably wished they did), they delivered me my F soup with my Y meal (which today was a delicious cheese pizza.)
CO gets high marks from me for providing complimentary meals at mealtimes. However, those high marks are beginning to wear out just as quickly as their menu items are. If CO can offer innovative items in their crew or coach offerings, surely they can do the same in F.
Have you ever asked your F meal to be replaced with another meal on-board? Or did you simply refuse all food service and explain you were doing so because you weren't happy with the selection? And is there a mechanism in place for FA's to report to HQ the level of satisfaction among fliers with regards to food ....or is the only way to show satisfaction or lack thereof with the Comment Cards and the We-Care Hotline?
I flew today and was again not pleased with the F choices. (I especially dread the "philly cheesesteak", "cheeseburger", and "Rueben" offerings.) They do switch around their soups often ...so I have no complaints about that. While they do have a few flavors, there seems to be enough rotation where I don't mind the limited selection. With hot sandwiches though, they need to mix things up much more and/or introduce newer items.
So for the 5th time this year, I asked the FA to replace my meal with a coach offering (which has always been better than F) or a crew meal. So to the surprise of others in the F cabin that didn't think of asking the same (although probably wished they did), they delivered me my F soup with my Y meal (which today was a delicious cheese pizza.)
CO gets high marks from me for providing complimentary meals at mealtimes. However, those high marks are beginning to wear out just as quickly as their menu items are. If CO can offer innovative items in their crew or coach offerings, surely they can do the same in F.
Have you ever asked your F meal to be replaced with another meal on-board? Or did you simply refuse all food service and explain you were doing so because you weren't happy with the selection? And is there a mechanism in place for FA's to report to HQ the level of satisfaction among fliers with regards to food ....or is the only way to show satisfaction or lack thereof with the Comment Cards and the We-Care Hotline?
#2
Join Date: Jun 2005
Location: Bloomfield, NJ
Programs: UA Gold, Million Miler, Marriott platinum, lifetime platinum
Posts: 974
I would donate my time to help them find more innovative offerings. I am a past elite of many years, and have only flown first once this year, and the food was ridiculous. What they offer is something you would pay $5 at Denny's, and that's first class. Its a joke, and I can't believe it cannot be made better at a small cost. Especially since it seems most domestic seats are being sold instead of upgrades.
People seem to tolerate it, and don't make enough of an uprising against it to have it changed. I thinking calling domestic first class service a misnomer - it should be called "marginally enhanced economy". I'd rather fly JetBlue coach, and expect nothing, and get TV.
People seem to tolerate it, and don't make enough of an uprising against it to have it changed. I thinking calling domestic first class service a misnomer - it should be called "marginally enhanced economy". I'd rather fly JetBlue coach, and expect nothing, and get TV.
#3
Suspended
Join Date: Dec 2001
Location: new york, ny, usa
Posts: 13,536
is there a crew meal? a friend of mine is an FA on United and they don't cater crew meals for domestic flights. the crew is forced to pack their own grub or eat leftovers.
#4
formerly FrequentFlyKid
Join Date: Nov 2002
Location: Cleveland, Ohio
Programs: United Global Services, Marriott Bonvoy Ambassador, National Executive Elite
Posts: 981
Last month I flew IAH-PDX in first class seat in row 4. By the time the FA got to me all that was left was salmon salad. I definetely passed. He brought me two cheese pizzas from coach and the rest of the first class meal. I shared my second pizza with my companion seated next to me.
#5
Join Date: Oct 2004
Programs: UA-1K MM+, HH Gold, Marriott Platinum
Posts: 290
I have requested the main cabin meal in place of the First offering twice in the last month but was unable to get it both times because they didn't have extras. The main cabin was completely full and the attendant explained that they were obligated to serve all passengers in the main cabin first but if there were extras once they completed their rounds, they would accommodate the switch. It turned out that in one of the instances there were a total of 3 of us in first that had a request and there was only two extra meals available. I was seated in the last row of first so I didnt get it. In the second instance, I was told there was no extras available.
#6
Join Date: Jan 2004
Location: Phoenix, Arizona
Posts: 3,169
Last month I flew IAH-PDX in first class seat in row 4. By the time the FA got to me all that was left was salmon salad. I definetely passed. He brought me two cheese pizzas from coach and the rest of the first class meal. I shared my second pizza with my companion seated next to me.
i dont think anyone ate theirs. i have asked many times for a Y meal, but its usually just the mini sandwhich. in the salmon case, Y was not catered.
i have also brought food on board and simply asked for the linen, cutlery and dessert with an empty plate. that usually works out best for me.
#7
Join Date: Mar 2005
Location: EWR-N.Haledon NJ
Programs: CO Platinum
Posts: 1,134
I will often skip their meals in first if I have already eaten. Three weeks ago I think it was EWR-IAH I passed on the omelette and french toast and asked them to bring a cereal from coach.
The food service isn't what really attracts me about FC. In my opinion in most cases it's not really any better than the tastiest or most nutritous meal you can find in a food court in a mall.
The food service isn't what really attracts me about FC. In my opinion in most cases it's not really any better than the tastiest or most nutritous meal you can find in a food court in a mall.
#8
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Bonvoy LT Titan, Avis PC, Hilton Gold
Posts: 9,658
I think the soup and salad works best for the lunch offering. For dinner though I prefer the older style dinners - small salad with a hot entre with vegetables. Kind of like a TV dinner. Choices were baked salmon, shrimp scampi, baked chicken, steak, etc. along with a vegetable and potato.
#9
Join Date: Sep 2003
Location: Dilligaf
Posts: 474
Domestically, we do not receive crew meals. I sure do miss that vacuumed packed tuna and chopped up iceberg lettuce...
#10
FlyerTalk Evangelist
Join Date: Dec 2004
Location: Grazie Gold Lounge
Programs: UA-2MM; GalacticXpress-Irridium
Posts: 10,332
Fortunately, I don't fly enough during mealtime for this to become an issue with me though I do sometimes just have the soup and tell the FA to surprise me with whatever they have left, as long as it is not the salmon salad, and pick at the entree.
#11
FlyerTalk Evangelist
Join Date: Jun 2003
Location: DEN
Programs: UA MM Plat; AA MM Gold; HHonors Diamond
Posts: 15,866
I think the soup and salad works best for the lunch offering. For dinner though I prefer the older style dinners - small salad with a hot entre with vegetables. Kind of like a TV dinner. Choices were baked salmon, shrimp scampi, baked chicken, steak, etc. along with a vegetable and potato.
#12
Join Date: Nov 2004
Location: Somewhere today, somewhere tomorrow!
Programs: Delta DM
Posts: 6,768
But think of all those starving folks in back! Get your meal and peace meal it out to those in the exit rows, then to the bulk head, then whatever is left to those from the front to back on the even # flights, and those from the back to the front on odd # flights.
#13
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Bonvoy LT Titan, Avis PC, Hilton Gold
Posts: 9,658
Of course the difference in domestic F is that this meal is served on a plate instead of the baking dish in International coach. But that is just presentation.
While BF is great - I tend to over eat and drink - I feel better when I arrive on international coach.
#14
Join Date: Jun 2006
Location: NYC
Programs: CO - silver, dl plat, spg plat, Marriot plat
Posts: 470
Why don't you try to mix it up again yourself. Try special ordering kosher/veg/halal/low sodium/children's/etc. I have also noticed that since many times the special meals are standard, you can get a better and larger meal with a special meal than with a standard one.
#15
FlyerTalk Evangelist
Join Date: Jun 2003
Location: DEN
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Posts: 15,866