LGW Arrivals Lounge
#1
Original Poster
Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,246
LGW Arrivals Lounge
Have done a search, but have not found anything conclusive.
DL's site lists the Arrivals Lounge in the Sofitel as a CRC "location". Does anyone know if this is accurate, e.g. can CRC members use this lounge on arrival? Does this specific facility have showers? If it does have showers, what type of supplies does it have, e.g. soap, shampoo, etc.?
I'm also ElitePlus if that makes any difference, and I will likely be traveling in Y. Any information would be appreciated. I called DL, but I don't think the rep was 100% convinced of access to the facility, amenities, etc. Thanks.
DL's site lists the Arrivals Lounge in the Sofitel as a CRC "location". Does anyone know if this is accurate, e.g. can CRC members use this lounge on arrival? Does this specific facility have showers? If it does have showers, what type of supplies does it have, e.g. soap, shampoo, etc.?
I'm also ElitePlus if that makes any difference, and I will likely be traveling in Y. Any information would be appreciated. I called DL, but I don't think the rep was 100% convinced of access to the facility, amenities, etc. Thanks.
#2
Join Date: Jul 2004
Location: Seat 1A
Programs: DL; AA; UA; CO; LHLX; NZ; QR; EK; BA
Posts: 7,397
Have done a search, but have not found anything conclusive.
DL's site lists the Arrivals Lounge in the Sofitel as a CRC "location". Does anyone know if this is accurate, e.g. can CRC members use this lounge on arrival? Does this specific facility have showers? If it does have showers, what type of supplies does it have, e.g. soap, shampoo, etc.?
I'm also ElitePlus if that makes any difference, and I will likely be traveling in Y. Any information would be appreciated. I called DL, but I don't think the rep was 100% convinced of access to the facility, amenities, etc. Thanks.
DL's site lists the Arrivals Lounge in the Sofitel as a CRC "location". Does anyone know if this is accurate, e.g. can CRC members use this lounge on arrival? Does this specific facility have showers? If it does have showers, what type of supplies does it have, e.g. soap, shampoo, etc.?
I'm also ElitePlus if that makes any difference, and I will likely be traveling in Y. Any information would be appreciated. I called DL, but I don't think the rep was 100% convinced of access to the facility, amenities, etc. Thanks.
#3
Join Date: Aug 2004
Location: Dublin
Programs: Delta SKYMILES SM 1MM, BRITISH AIRWAYS GOLD, HHONOURS DIAMOND, PRIORITY PASS
Posts: 1,048
Have done a search, but have not found anything conclusive.
DL's site lists the Arrivals Lounge in the Sofitel as a CRC "location". Does anyone know if this is accurate, e.g. can CRC members use this lounge on arrival? Does this specific facility have showers? If it does have showers, what type of supplies does it have, e.g. soap, shampoo, etc.?
I'm also ElitePlus if that makes any difference, and I will likely be traveling in Y. Any information would be appreciated. I called DL, but I don't think the rep was 100% convinced of access to the facility, amenities, etc. Thanks.
DL's site lists the Arrivals Lounge in the Sofitel as a CRC "location". Does anyone know if this is accurate, e.g. can CRC members use this lounge on arrival? Does this specific facility have showers? If it does have showers, what type of supplies does it have, e.g. soap, shampoo, etc.?
I'm also ElitePlus if that makes any difference, and I will likely be traveling in Y. Any information would be appreciated. I called DL, but I don't think the rep was 100% convinced of access to the facility, amenities, etc. Thanks.
#4
Join Date: Jun 2006
Location: NYC
Programs: DL PM MM SC; GE; Bonvoy Titanium; IHG Diamond
Posts: 2,306
I used it in March and it was in the Sofitel, and was exactly as ClipperDelta described. But I was in BE; I don't know if you can use it if you're in Y, even as ElitePlus. On my flight, all the BE pax were given passes to use the fasttrack lines for passport control and a card inviting us to use the Sofitel lounge. When I arrived, they asked to see my boarding pass. I had a long connection and hung out in the lounge for about an hour and everyone I noticed entering was asked for their boarding pass; wasn't close enough to the desk to see if anyone just showed their Elite card.
#5
Join Date: Oct 2000
Posts: 1,960
I recall it being in the hotel located in North Terminal. When I first used the facility in the 90s it was the Forte Crest Gatwick Hotel, later it became a Le Meridien, and is now a Sofitel. The Hilton is in South Terminal.
Last time I used it two years ago, I overheard the lounge agent tell the person ahead of me that he was allowed to access the lounge because he was a DL PM. I would presume he was traveling on a Y ticket.
Last time I used it two years ago, I overheard the lounge agent tell the person ahead of me that he was allowed to access the lounge because he was a DL PM. I would presume he was traveling on a Y ticket.
#7
Join Date: Dec 2004
Location: LHR / BHX / MAN / ATL
Programs: DL DM 2MM - IHG Diamond
Posts: 4,050
I have used it several times, most recently in August. As a PM (ST Elite +) on a Y ticket, I was welcomed in. It is on the 2nd floor of the Soffitel (formerly Le Meridian) and as ClipperDelta described, it is sort of a suite of hotel rooms attached together.
I should also note that the host/attendant that has been there every time I have used it is exceptionally gracious and hospitable. When I once had a lost baggage issue and needed to contact AmEx to make a claim, she called around to find the AmEx number for me. By the time we got that taken care of, I had to run, literally, so I could get to the GEX and then to Euston in time for my train. While I hurriedly used the facilities, she packed me a little breakfast to go. When I came back a few months later, she remembered me and asked if I had made my train. (I had). ^ ^
I should also note that the host/attendant that has been there every time I have used it is exceptionally gracious and hospitable. When I once had a lost baggage issue and needed to contact AmEx to make a claim, she called around to find the AmEx number for me. By the time we got that taken care of, I had to run, literally, so I could get to the GEX and then to Euston in time for my train. While I hurriedly used the facilities, she packed me a little breakfast to go. When I came back a few months later, she remembered me and asked if I had made my train. (I had). ^ ^
#8
Join Date: Aug 2004
Location: Dublin
Programs: Delta SKYMILES SM 1MM, BRITISH AIRWAYS GOLD, HHONOURS DIAMOND, PRIORITY PASS
Posts: 1,048
#9
Join Date: Mar 2004
Location: San Francisco, CA
Programs: DL PM/MM, Hilton Silver, SPG+, Hertz PC
Posts: 7,898
I have used it several times, most recently in August. As a PM (ST Elite +) on a Y ticket, I was welcomed in. It is on the 2nd floor of the Soffitel (formerly Le Meridian) and as ClipperDelta described, it is sort of a suite of hotel rooms attached together.
I should also note that the host/attendant that has been there every time I have used it is exceptionally gracious and hospitable....
I should also note that the host/attendant that has been there every time I have used it is exceptionally gracious and hospitable....
My only gripe is that they close at 1pm. If your flight lands late you are out of luck.
#10
Join Date: Mar 2005
Location: West of CLE
Programs: Delta DM/3 MM; Hertz PC; National EE; Amtrak GR; Bonvoy Silver; Via Rail Prfrence
Posts: 5,354
You Can Definitely Use This Lounge on a Y Ticket
if you are a PM or a SkyTeam Elite+.
I was last there on March 17. The manager's name is Christine. She is an extremely nice lady.
The showers have very good water pressure and are cleaned after every use. It is a very good situation to have a shower, change of clothes, tea and a croissant, and get ready to enjoy your day in the UK.
I was last there on March 17. The manager's name is Christine. She is an extremely nice lady.
The showers have very good water pressure and are cleaned after every use. It is a very good situation to have a shower, change of clothes, tea and a croissant, and get ready to enjoy your day in the UK.
#11
Original Poster
Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,246
Thanks everyone. Glad showers are available when necessary. Will have to get used to LGW now that my UA JFK-LHR is gone. Always thought that LGW was not a great airport (based on ignorance...have never set foot in it), but seems just as good as LHR, has a high speed link, etc. And won't miss the chaos of LHR T3.
#12
Join Date: Dec 2004
Location: LHR / BHX / MAN / ATL
Programs: DL DM 2MM - IHG Diamond
Posts: 4,050
I've flown into LGW on DL and LHR on KL, AF & AA. I get totally confused as to which terminal is which at LHR but they have all been equally chaotic to me. LGW is a piece of cake, especially the north terminal that DL uses.
LGW will grow on you. It will be different, but that can be good. Given a choice, I'd pick LGW over LHR any day. The best part is that once you get thru immigration and baggage claim/customs, you can sit down on the train for a relaxing 30 min ride to Victoria without worrying if you will miss your stop.
If you fly the route with any regularity, you should know that the check-in and gate agents are mostly contract employees from ServiceAir. For those times when you need a real DL employee, look to the left of the check-in desk for the separate DL counter. The staff there are generally very helpful.
LGW will grow on you. It will be different, but that can be good. Given a choice, I'd pick LGW over LHR any day. The best part is that once you get thru immigration and baggage claim/customs, you can sit down on the train for a relaxing 30 min ride to Victoria without worrying if you will miss your stop.
If you fly the route with any regularity, you should know that the check-in and gate agents are mostly contract employees from ServiceAir. For those times when you need a real DL employee, look to the left of the check-in desk for the separate DL counter. The staff there are generally very helpful.