If you reach the entry in Wikipedia for "EXPEDIA" you will find (sometimes) a section about "customer Feedback" that says :
"As is common with large internet travel agencies, some customers have been unsatisfied with various aspects of Expedia.com products and services. Customer complaints include lost reservations, erroneous hotel accommodations, poor customer service, and failure to post negative reviews online at Expedia.com ......'

What is very interesting is that if you check another day the same entry, the section about "customer feedback" will eventually (misteriously) dissapear. That means that someone is helping EXPEDIA to delete their negative aspects from wikipedia.
I had been following that entry for few days and I noticed that someone (I swear it wasn't me) write that section in Wikipedia and someone else erase from there. That happened few times in the last week.

What is more interesting is that the entry for orbitz (although contains a negative section called "controversies" ) was not erased during the same period of time.

This is another reason people should be aware of EXPEDIA. THey have so many complaints

At least they "get Net2.0, FWIW.

Having my first Expedia trip this week - keeping my fingers crossed, I am sure!

I've got to jump in here for Expedia's defense. They have never let me down, and I've bought many a ticket through them.

Just take Expedia for what it is at face value---an online travel agency.

I'll chime in with a thumbs down for Expedia. I won't use them again ever. Their customer service (or lack thereof) PO'ed me too many times. There are too many better online booking agencies www.octopustravel.com for example.

Interesting; the disappearance of the comments is probably a bad sign!

That is interesting.

If you have an Expedia booking or a booking made through any third party, always confirm with the hotel or airline that the booking exists as you have made it. I do lots of third-party reservations, but I always confirm that the communication between the third party and the service provider has actually happened.

Nice thread title.

It already happened, you can track the history : As you can see the "customer feedback" was erased a couple of times (last one on dec-21-2006) and a "business relationships" section is missing in the current article.

I've used expedia a lot, I have had no complaints. I did have to use customer service once and they were very helpful. I do double check my reservations before I leave though...I do this regardless of who booked the trip.

The issue here isn't whether expedia has given good customer service. It is whether they, or people acting on their behalf, are censoring the info about them on wikipedia.

Right. That would be another dirty tactic from EXPEDIA to cheat customers. it would be also very deletereous for wikipedia if people cannot trust them because of very unethical business practice from bad companies.

Indeed, People are acting on their behalf: this is today's (latest) entry. Compare with this previous one

As you might notice, the "Customer feedback" section was deleted today by someone.

How exactly does altering an entry on a website that is essentially the product of the collective imagination of the online world consist of "cheating customers"?

The netblock that the user who is removing the entry is posting from is owned by Expedia. I've brought this up on the article's talk page.

That is pretty damning proof.

Somebody needs to send this off to the media! Conduct like this is unethical and entirely unacceptable.