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Expired e-500s: new policy or outdated page?

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Old Jan 2, 2007, 7:29 pm
  #1  
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Expired e-500s: new policy or outdated page?

I was just perusing united.com, and came upon this page Upgrades overview. There's a very interesting section here, and I'm not sure if it's very new or very old. (Emphasis added.)
500-mile E-upgrades expire after 1 year. Expired 500-mile E-upgrades that were purchased will automatically be converted into miles (mile for mile) in your account upon expiration. Complimentary 500-mile E-upgrades expire with no mileage conversion.
Did anyone have e-500s expire in the past month or so? Did you get miles for them?
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Old Jan 2, 2007, 7:30 pm
  #2  
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UH OH! I have a feeling this is a new rule!

If so, !
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Old Jan 2, 2007, 7:35 pm
  #3  
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Another United enhancement or united.bomb bug?
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Old Jan 2, 2007, 7:39 pm
  #4  
 
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Wow. Terrible news. I just recently applied a CR1 because I had bunches of both CR1s and 500s and I figured the 500s would expire and turn to miles. This stinks. Can I call and change from CR1s to 500s?
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Old Jan 2, 2007, 7:40 pm
  #5  
 
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Angry Bah Humbug

This is new. I was just looking for my 1,500 miles for expired certs 12/31, and I was wondering where the miles were? Now I understand ... thanks United!

And as I try to use my certs, they are going to deduct the purchased ones first from my account, right? So the next three I won't be able to use by 1/31 are going to be from the complimentary, and the three I will use from the purchased account?

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Old Jan 2, 2007, 7:42 pm
  #6  
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that just stinks!

guess i'll have to start trying to use them for upgrades...i rather enjoyed having them add to my total miles...
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Old Jan 2, 2007, 7:43 pm
  #7  
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Originally Posted by UA840
Wow. Terrible news. I just recently applied a CR1 because I had bunches of both CR1s and 500s and I figured the 500s would expire and turn to miles. This stinks. Can I call and change from CR1s to 500s?
i think you can, but you'll lose your confirmed seat since you can't confirm an upgrade with your 500s until (since you're a 1k) 100 hours before the flight.
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Old Jan 2, 2007, 7:58 pm
  #8  
 
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Originally Posted by mahasamatman
Did anyone have e-500s expire in the past month or so? Did you get miles for them?
I just got this on my statement.

Jan 02, 2007 ...... AUTO CREDIT OF EXPIRED UPGRADES ..... 4,500

I also called MP, and the fairly clever agent knew nothing about any change.
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Old Jan 2, 2007, 8:02 pm
  #9  
 
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I just talked to MP BUT did not know there was an issue. She said something about getting miles for the 500's but not the regionals. I guess it is time to ask for a supervisor. Down and down we go....
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Old Jan 2, 2007, 8:07 pm
  #10  
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Originally Posted by IADdutch
And as I try to use my certs, they are going to deduct the purchased ones first from my account, right?
No, they should always deduct them in order of expiration date. And if they do make a mistake, you can always call to have them re-adjust.
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Old Jan 2, 2007, 8:10 pm
  #11  
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Originally Posted by joelacpa
I just got this on my statement.

Jan 02, 2007 ...... AUTO CREDIT OF EXPIRED UPGRADES ..... 4,500

I also called MP, and the fairly clever agent knew nothing about any change.
Good! I hope that there is infact not a change!^
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Old Jan 2, 2007, 8:15 pm
  #12  
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Checked my statement at work ~ 5:00 p.m. Chicago time - Zippo.
Checked my statement 2 minutes ago after reading this thread - 4,000 miles for my 8 upgrades has posted.
iluv2fly is online now  
Old Jan 2, 2007, 8:49 pm
  #13  
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Originally Posted by iluv2fly
Checked my statement 2 minutes ago after reading this thread - 4,000 miles for my 8 upgrades has posted.
It's good to hear that the 2006 upgrades seem to be converting OK. But we should keep our eyes open on February 1...
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Old Jan 2, 2007, 10:37 pm
  #14  
 
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Originally Posted by mahasamatman
I was just perusing united.com, and came upon this page Upgrades overview. There's a very interesting section here, and I'm not sure if it's very new or very old. (Emphasis added.)
This may only apply to GMs. The first sentence states:

General Mileage Plus members who want to upgrade to the next of service have the following options: ...

For now, under Mileage Plus > Elite members, the policy still states that:

"Expired 500-mile E-Upgrades will automatically be converted into miles (mile for mile) in your account upon expiration."

Premiers
http://www.united.com/page/article/0,6722,1162,00.html

Premier Execs
http://www.united.com/page/article/0,6722,1166,00.html

1Ks
http://www.united.com/page/article/0,6722,1170,00.html
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Old Jan 6, 2007, 11:59 am
  #15  
 
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8,000 miles credited 1/2/2007 end of day ... the 16 upgrades were taken out of my account morning of 1/1/2007, so I was worried but I guess the delay may have had something to do with the change in policy.
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