Some chanches for the CPH/BKK flights spring/summer 07. http://www.sassalesinfo.com/sassi/0,...%253D2,00.html
Do they miss some aircrafts to have the schedules going? And note: Reprotection Agreement with Lufthansa (LH) will put Y in Economy at LH. Economy Extra class (Y) passengers shall be rerouted in economy class. Is this the new strategy???

From the page linked above:

One would think that they would offer to rebook into a booking class permitting at least the same flexibility as the booking originally paid for. If I had paid a premium to get, for example, a changeable or extendable ticket and were involuntarily re-routed losing the flexibility I would not be very happy...

These changes have affected my flight back from BKK - CPH in C. SAS have automatically moved us a day earlier as per the notice on the link.

This is no good for us as we are unable to connect back 24 hours earlier as we are elsewhere in Asia. Speaking to the travel agent who booked us, SAS will not refund the tickets, nor will they let us transfer over to the TG flight that operates to CPH an hour later.

Can this possibly be correct or is the travel agent (who is very good and we have used for years) mistaken? Even Ryanair and Easyjet offer a refund if a flight is cancelled, so I just find this incredible that SAS won't be more flexible.

I believe your TA is mistaken.

2. Reprotection Agreement with Thai Airways (TG)
Passengers originally booked on the cancelled SK-flights with SK/117-tickets issued until 16FEB07 may be involuntary rerouted to TG-operating flights in lowest available booking class in same service class as originally booked.
Economy Extra class (Y) passengers may be rerouted to TG Premium Economy class (U-class).

Reissued E-tickets and paper tickets shall be marked "INVOL RTNG 735D"

Insert an OSI-line with the following information:
INVOL REROUTE DUE TO CNCLD SK FLIGHT SK…/DATE

Hmm... is this to refit the remaining 343 with new C or is this freeing capacity to run ARN-PEK or CPH-EWR???

And only yesterday they talked about more service orientation. As I have stated elsewhere I would believe that when I see it. It took 24 hours to prove they were wrong.

You pay 16k+ for a Y ticket and get LH economy.....

Just another proof of Lars Lindgren's lack of competence.

Have a great weekend

While I do agree with you it becomes very clear that the class is called economy extra...

SK has done a very smart move by actually using the top two booking classes for Economy (Y and S) to be seated in a separated cabin with better service etc. They allow booking in any GDS (compare BA in whose case you can only book WT+ using ba.com or a TA).

The Y-class price for LH on that route is the same as SK (more or less) so why should you be placed in Business class?

BUT, SK needs to be very careful in those cases as they have lured a bunch of customers to their own metal having this Economy Extra class. The lack of airplanes causing havoc to the schedules all the times will eventually lead to lost trust from the customers who has bought Y or S tickets specifically and they should at least offer some sort of upgrade option for a small fee to LH C class.

Regardless of which you should be able tom claim the original 150% points + tier bonus wether they put you on LH or TG.

I think that if SAS cannot deliver the sold Economy Extra product and involuntary routes the passenger to ordinary Economy in some other carrier then SAS has actually violated the contract and needs to refund some of the costs of the ticket - no matter if the LH Y would be priced the same as SK Y.

SK promotes their Economy Extra and promotes the service - it is clear that some of the passengers choose to fly because of the service and will be disappointed about the product if SAS does not deliver the promised service.

This kind of partial refund shouldn't be a problem but a standard procedure - it is then another question whether SAS could perform partial refund as points or vouchers.

well maybe I should know the answer or are just to lazy to find out just now, but:
Silver member booked in V on CPH-BKK-CPH, 100 miles+15%, rerouted on Thai in V,= no miles?

Because you paid for something that SK markets as better than regular Economy. If they can not provide what they sold they should offer an alternative that is equivalent or better, which on LH would be Business class.

Yes, these passengers will be disappointed AND SK should compensate in my opinion. But I am unfortunately rather sure that the CoC actually contains information that rerouting to another carrier will take place in Economy class unless Premium Economy is available.

I wonder if SK would reroute a passenger in Y+ on SEA-CPH to BA WT+ or WT? I think they would reroute to WT.

Regarding miles: if you have been invol rerouted you could/should always claim the original points from SK including EBS/EBG bonus.

Of course they are creating badwill - and I would be mad as hell if I was affected by this. But according to the fare rules this is what is said about a Y fare on SK (YTRI) on ARN/CPH-BKK:

RULE - 004/ASK6 UNLESS OTHERWISE SPECIFIED LH/OS/SK/TG ECONOMY EXTRA FARE SCANDINAVIA - SOUTH EAST ASIA APPLICATION AREA THESE FARES APPLY FROM SCANDINAVIA TO AREA 3. CLASS OF SERVICE THESE FARES APPLY FOR ECONOMY CLASS SERVICE. TYPES OF TRANSPORTATION FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE ROUND-TRIP/CIRCLE-TRIP/OPEN-JAW JOURNEYS. FARES ONLY APPLY IF PURCHASED BEFORE DEPARTURE. EXCEPTION- MAY BE USED FOR EN-ROUTE UPGRADING FROM A LOWER FARE PROVIDED ALL CONDITIONS OF THESE FARES ARE MET. OTHER CONDITIONS PASSENGER EXPENSES NOT PERMITTED WITHIN EUROPE SEATING IN ECONOMY CLASS. ---------------------------------- FOR TRAVEL PASS CORPORATE MAXIMUM STAY IS LIMITED ACCORDING TO INVOICING DAY.

I find it more strange that SK doesn't offer a full refund so that you can do whatever you want, including rebooking to another carrier.

So, a downgrade from Economy Extra to regular Economy on SK without compensation would also be within the rules?

And that is what should happen because not many other airlines have Premium Economy product available and of course SK must have a possibility to choose what other airlines they use.

But in that case they reroute the passenger in Economy instead of Premium Economy, I think they should give something back in exchange of failing to deliver the product they sold. It could be directly some portion of the fare, voucher, points or something similar.

It shouldn't be difficult for an airline to figure out a way to keep passengers satisfied - especially for airlines who are promoting that they are service-oriented airlines who want to think their passengers first. It would be totally different story with LCCs.

Somehow I guess so (especially if the aircraft they operate does not feature Economy Extra) - but that would be a PR disaster for SK and it doesn't cost SK any real money to upgrade you on their own flight. I am not sure how EU rules considers Economy Extra as a service class in case of overbooking.

Say, for example, that SK would short term lease an aircraft with only C and Y. I think they could get away (technically) with offer Y+ passengers a Y seat without compensation. How was this done when SK had two aircrafts in for service at the same time two summers ago due to technical mishappenings?

In the case SK transfer you to another carrier due to overbooking you get the compensation and SK usually tries to put you in C but if not possible you don't get anything extra as compensation. Just a "be happy that we can get you to your final destination" and maybe a "sorry"...

Compare a Business class ticket CPH-SEA. If you get unlucky and rerouted thorugh ORD I think you will only be offered a seat in Y on ORD-SEA since UA does not offer C-class only F. If you have Y+ you will guaranteed be offered a Y seat in domestic US.