FAQ: Discussion re Point/Stay credit for SPG50 or Cash/Points Stays
Apr 11, 2004, 8:57 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,977
FAQ: Discussion re Point/Stay credit for SPG50 or Cash/Points Stays
I just completed a stay using an SPG50 certificate. I received no points for my stay, nor did I receive stay credit. Is this something new? I have received points for the paid portion of the room rate before when using a SPG50. I didnt know stay credit would not count either. It does not say that anywhere on the certificate.
Any thoughts?
Any thoughts?
Apr 11, 2004, 8:58 pm
#2
Join Date: Jan 2004
Location: Irvine, CA; SPG Plat, HH Gold, AS MVP
Posts: 89
It should count. Call customer service.
Apr 11, 2004, 9:02 pm
#3
Join Date: Jun 2000
Location: Wayside, NJ USA
Posts: 311
Yes. The stay counts and points are based on actual charges.
Question to anyone: if using SPG50 can I upgrade using points?
Question to anyone: if using SPG50 can I upgrade using points?
Apr 11, 2004, 9:04 pm
#4
FlyerTalk Evangelist
Original Poster
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,977
I just got off the phone with customer service and they said they dont count. I figured she wasnt aware of what she as talking about as I too have earned credit for both before. I thought the rules may have changed.
Thanks!
Thanks!
Apr 11, 2004, 10:21 pm
#5
Join Date: Aug 2002
Location: SoCal
Posts: 676
Seems like Starwood has started not giving credit for stays in a variety of situations recently. What's going on? Have they published any of their 'new rules' anywhere?
Apr 12, 2004, 4:32 am
#6
Join Date: May 2002
Location: Albany, NY
Programs: AA Gold; US Air Silver; Amtrak Select Plus; Starwood Platinum; UA 1K; Aeroflot Bonus
Posts: 164
At which property did you stay? If it was a Sheraton Vacation Ownership property, that would explain the absence of a stay credit.
Apr 12, 2004, 6:50 am
#7
Suspended
Join Date: Dec 2001
Location: new york, ny, usa
Posts: 13,536
i've gotten credit for these stays on many, many occasions. unless spg posted new rules on the subject, i would fight it. instead of calling, maybe write a letter.
substitute lurker, please advise.
substitute lurker, please advise.
Apr 12, 2004, 8:10 am
#8
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
When staying using an SPG50 certificate on an SPG50 rate, SPG members are eligible to receive Starpoint credit for room charges.
If you will send your missing stay information via the spg web site or fax to 512-836-4002, your stay information will be reviewed and if you stayed at a particpating Starwood Property at the SPG50 rate, you will receive Starpoint credit.
Also, while staying on SPG50 you can upgrade using points (subject to availabililty of course).
No rules have changed regarding the SPG50 rate and certificate. The representative that SkyTeam777 talked to was incorrect...sorry about that.
Regards,
Dave "the back-up Lurker"
Starwood Preferred Guest
If you will send your missing stay information via the spg web site or fax to 512-836-4002, your stay information will be reviewed and if you stayed at a particpating Starwood Property at the SPG50 rate, you will receive Starpoint credit.
Also, while staying on SPG50 you can upgrade using points (subject to availabililty of course).
No rules have changed regarding the SPG50 rate and certificate. The representative that SkyTeam777 talked to was incorrect...sorry about that.
Regards,
Dave "the back-up Lurker"
Starwood Preferred Guest
Apr 12, 2004, 8:14 am
#9
FlyerTalk Evangelist
Original Poster
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,977
When you say room charges does that include the portion of the room rate that I paid. It was a regular Sheraton property, not a Vacation ownership.
Thanks!
Thanks!
Apr 12, 2004, 3:16 pm
#10
Join Date: Jul 2001
Posts: 1,751
Same exact thing happened to me SkyTeam777...
See http://www.flyertalk.com/forum/showt...eferrerid=7180
After Ms Kaedling instructed me to fax in my folio I first phoned SPG Customer Service in an attempt to give them a "heads-up" that I was sending a fax to receive my *points for a SPG50 stay - the phone rep told me that SPG50 stays WERE NOT eligible for earning points for the room rate and furthermore they had never heard of FlyerTalk/William Sanders/Diana Kaedling. I did eventually get my deserved points after faxing in the folio but it's still extremely frustrating to deal with CSR's who have poor job knowledge.
After Ms Kaedling instructed me to fax in my folio I first phoned SPG Customer Service in an attempt to give them a "heads-up" that I was sending a fax to receive my *points for a SPG50 stay - the phone rep told me that SPG50 stays WERE NOT eligible for earning points for the room rate and furthermore they had never heard of FlyerTalk/William Sanders/Diana Kaedling. I did eventually get my deserved points after faxing in the folio but it's still extremely frustrating to deal with CSR's who have poor job knowledge.
Jun 4, 2004, 9:44 am
#11
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Greener Pastures
Posts: 10,515
SPG50 or AX SPG50 - do they earn points?
If I use an SPG50 or an Amex SPG50, do I still earn points on the rate? Also, if I'm getting 2 rooms, can I earn points for both rooms or is it only 1 room?
Thanks!
Thanks!
Jun 4, 2004, 9:57 am
#12
FlyerTalk Evangelist
Join Date: Dec 2000
Location: PHL, NYC
Programs: AA PLT, DL SLV, UA SLV, MR LTT, HH DIA
Posts: 10,069
night credit and points are earned on SPG50 awards.
But strictly speaking by the T&C, you can only get points and stay credit for 1 room per night. Depending on how you set up the folio, and how the hotel handles point accrual, you might get credit by luck. But don't be upset if you don't.
But strictly speaking by the T&C, you can only get points and stay credit for 1 room per night. Depending on how you set up the folio, and how the hotel handles point accrual, you might get credit by luck. But don't be upset if you don't.
Jun 4, 2004, 12:08 pm
#13
Suspended
Join Date: Nov 1999
Posts: 24,153
there were only 2 times that the SPG50 would have meant a slight savings for me. Each time I called the Plat desk to get rate info I was told 'NO POINTS or Stay CREDIT will be earned if I use the cert'.
Jun 4, 2004, 2:35 pm
#14
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by craz
there were only 2 times that the SPG50 would have meant a slight savings for me. Each time I called the Plat desk to get rate info I was told 'NO POINTS or Stay CREDIT will be earned if I use the cert'.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Jun 4, 2004, 3:13 pm
#15
Join Date: Oct 2001
Location: From: PWM
Programs: United GS, Fairmont Platinum,SPG LTPlat, Hilton Diamond, MarriottGold..like the rest of the world
Posts: 4,401
I hope this doesn't upset anyone, but ......
hasn't this issue been covered over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over again?
There is an amazing little thing called the SEARCH button on the top of this screen that will shower an amazing wealth of info on this very topic on you should you opt to utilize it.
The SPG50 thing is so simple, yet there seems to be a world of confusing and mystery shrouding it......dunno why.
hasn't this issue been covered over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over again?
There is an amazing little thing called the SEARCH button on the top of this screen that will shower an amazing wealth of info on this very topic on you should you opt to utilize it.
The SPG50 thing is so simple, yet there seems to be a world of confusing and mystery shrouding it......dunno why.