Non-Marriott "Gate Hotel" (formerly Sheraton JFK Airport Hotel), New York
#1
Original Poster
Join Date: Jan 2005
Location: NYC
Posts: 752
Non-Marriott "Gate Hotel" (formerly Sheraton JFK Airport Hotel), New York
the Sheraton JFK is now open and bookable on the site. any reviews?
#2
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
Programs: DL DM & 2MM, SPG/Bonvoid LT Titanium, Hyatt Globalist, $tarbucks Titanium
Posts: 14,403
Stayed at JFK Sheraton
Unforseen circumstances had me calling SPG Platinum Desk to book the Sheraton JFK the other night:
- SPG.bomb only showed paid rates, yet concierge offered me points (cat 3) or cash & points. I took the cash & points and headed to the shuttle. (Shuttle pick-up is from the Federal Circle AirTran stop, but on the return shuttle drops you off at the terminal you need.)
- Driver was super friendly. He explained the hotel had just opened a few days ago. He called ahead to let front desk know I was coming.
- Hotel is brand new. Everything had the new Ralph Lauren-style decor. Lobby was small with a fireplace and some really comfortable leather couches. Behind the lobby was a small restaurant/bar.
- Desk agent was very nice, but unfamiliar with a few procedures related to the points. She gave me both the new Plat Key Jacket plus one that was clearly intended for the hotel to use in pre-blocking/pre-keying. She did not ask for my choice of Plat Amenity, but the person training her mentioned I was upgraded.
- I was put on the top floor, which is the club floor. Club lounge is right off the elevator, therefore open 24 hours. It's really a a few couches and nice flat screen tv, with a lockable counter where they must serve a small breakfast from. There was one computer/printer, but computer wasn't configured properly as it was asking you to pay (website says it's free). Club breakfast is only served Mon-Friday mornings.
- My club room was smaller than other hotels, but still nice enough to move around. Bathroom had double swinging doors, and nice white tile. New Shine by Bliss products. Shower only. Armoire had an interesting door that opened part of the side with the front for easy access to anything you hang. No mini bar, nor fridge! I was only in the room for a few hours, so I didn't see a safe. There was the one cup Starbucks machine with to-go-cups & Tazo tea. 2 bottles of water were in the room. Flat screen TV was nice. This is obviously a new generation of Sheraton hotel, and the rooms were well designed and looked good.
Looking at the floor map, I had a large corner room, but there did not appear to be any suites.
I noticed on the site that it says "Free high speed internet in all guest rooms" but didn't notice that while staying there. I wish the staff had told me or they put a little sign at the work desk.
Overall it was a nice little oasis in the middle of JFK, perfect for an overnight before/after a (or cancelled) flight. But I would NOT suggest this hotel for anyone visiting New York City.
- SPG.bomb only showed paid rates, yet concierge offered me points (cat 3) or cash & points. I took the cash & points and headed to the shuttle. (Shuttle pick-up is from the Federal Circle AirTran stop, but on the return shuttle drops you off at the terminal you need.)
- Driver was super friendly. He explained the hotel had just opened a few days ago. He called ahead to let front desk know I was coming.
- Hotel is brand new. Everything had the new Ralph Lauren-style decor. Lobby was small with a fireplace and some really comfortable leather couches. Behind the lobby was a small restaurant/bar.
- Desk agent was very nice, but unfamiliar with a few procedures related to the points. She gave me both the new Plat Key Jacket plus one that was clearly intended for the hotel to use in pre-blocking/pre-keying. She did not ask for my choice of Plat Amenity, but the person training her mentioned I was upgraded.
- I was put on the top floor, which is the club floor. Club lounge is right off the elevator, therefore open 24 hours. It's really a a few couches and nice flat screen tv, with a lockable counter where they must serve a small breakfast from. There was one computer/printer, but computer wasn't configured properly as it was asking you to pay (website says it's free). Club breakfast is only served Mon-Friday mornings.
- My club room was smaller than other hotels, but still nice enough to move around. Bathroom had double swinging doors, and nice white tile. New Shine by Bliss products. Shower only. Armoire had an interesting door that opened part of the side with the front for easy access to anything you hang. No mini bar, nor fridge! I was only in the room for a few hours, so I didn't see a safe. There was the one cup Starbucks machine with to-go-cups & Tazo tea. 2 bottles of water were in the room. Flat screen TV was nice. This is obviously a new generation of Sheraton hotel, and the rooms were well designed and looked good.
Looking at the floor map, I had a large corner room, but there did not appear to be any suites.
I noticed on the site that it says "Free high speed internet in all guest rooms" but didn't notice that while staying there. I wish the staff had told me or they put a little sign at the work desk.
Overall it was a nice little oasis in the middle of JFK, perfect for an overnight before/after a (or cancelled) flight. But I would NOT suggest this hotel for anyone visiting New York City.
#3
Join Date: Oct 2006
Programs: AA EP 4+ million miles, Ambassador+ Elite
Posts: 267
Sheraton JFK
I stayed there the other night and found the room to be smaller than most (Club Floor room), but nicely decorated; wirelss internet, larger bathroom than most Sheratons, clean as could be, very friendly staff. The parking situation will be a nightmare though when the hotel is full. They have a VERY small lot. The Hilton Garden Inn, next door, has at least 4 times as much parking. It is maybe 3 minutes from JFK and much better than the old Sheraton there.
#4
Join Date: Jun 2008
Programs: BA, LY,TK
Posts: 195
Sheraton JFK
Stayed there two days ago on my way out of the US , service wasn't bad Club Lounge a bit non existent very small and is situated just outside elevator, shuttle to airport not bad, anyone else stayed there,?? I'm still waiting for my 500 points
#5
Join Date: Jan 2008
Location: Orange County and oftentimes London
Programs: Marriott Bonvoy, HH Diamond, AA EXP, VS Gold, BAEC Silver, Global Entry, UK RT
Posts: 539
I have a stay booked there next month coming back from a trip abroad. I will report all details.
#6
Join Date: Apr 2003
Location: TXL/IST -
Programs: QR Gold, LH FTL, AB Silver, BA Silver, OK+Blue,PC Plat, SPG Plat, HH DIA, TK Gold (working on black)
Posts: 163
Was there a two weeks ago on Award stay. 500P posted without problem. It was week end so the lounge had closed; meaning no drink or breakfast, you can not close an area in front of an elevator.
We had breakfast downstairs, only a la carte. It took the chef ages to prepare some pancakes.
Overall friendly staff, rooms ok.
We had breakfast downstairs, only a la carte. It took the chef ages to prepare some pancakes.
Overall friendly staff, rooms ok.
#7
Join Date: May 2005
Location: NY Tri state- but hangs out in nicer weather in west coast
Programs: CO Plat, National VIP, Avis PC,
Posts: 584
Anyone stay in the sheraton at jfk?
Anyone stay in the Sheraton at jfk?
How was it? Were the rooms roomy and who was the shower?
On tripadvisor the 4 ratings for it are terrible.
And I cant find any other reviews.
Thakns
How was it? Were the rooms roomy and who was the shower?
On tripadvisor the 4 ratings for it are terrible.
And I cant find any other reviews.
Thakns
#8
Join Date: Jun 2005
Location: London, UK
Programs: AA 2MM - PLT, BA GGL, SPG Plat, Hilton Diamond
Posts: 6,221
#9
Join Date: Mar 2002
Location: OR
Posts: 1,534
This is my second time stay here. Some random points:
--No sound proof whatsoever. First time got the end unit facing the back, away from highway. Terrible AC, or some machinery noise all night constantly.
This time got one of those center rooms facing the HGI near the elevator, what I got is airplane noise every two minutes. I guess the noise is depend on the plane approach.
--SPG gold upgraded to SPG preferred floor on 6th floor both time. Only one bottle of water.
--4pm late checkout asked for and given during checkin.
--small room but nice decor. bed sheet don't feel comfy though with the polyester mix.
-- sheraton sleeper bed made by Sealy. (For some reasons, I thought they are made by Simmon)
-- The end unit got bathtub but not those center ones
-- Those center rooms with shower only use bifold bathroom door. However, there is a big gap between them. Okay when you are by yourself, but with companies....
-- free HSI is wireless only and speed is decent
-- free business center for internet and printing need
-- pool is very very small. Okay for kids but not for laps
-- free parking but not a lot of spaces
-- staffs are vary. Some good and some need more training
I would not recommend this hotel for anyone seriously looking for some rest between flights and work because its non-existent soundproof.
--No sound proof whatsoever. First time got the end unit facing the back, away from highway. Terrible AC, or some machinery noise all night constantly.
This time got one of those center rooms facing the HGI near the elevator, what I got is airplane noise every two minutes. I guess the noise is depend on the plane approach.
--SPG gold upgraded to SPG preferred floor on 6th floor both time. Only one bottle of water.
--4pm late checkout asked for and given during checkin.
--small room but nice decor. bed sheet don't feel comfy though with the polyester mix.
-- sheraton sleeper bed made by Sealy. (For some reasons, I thought they are made by Simmon)
-- The end unit got bathtub but not those center ones
-- Those center rooms with shower only use bifold bathroom door. However, there is a big gap between them. Okay when you are by yourself, but with companies....
-- free HSI is wireless only and speed is decent
-- free business center for internet and printing need
-- pool is very very small. Okay for kids but not for laps
-- free parking but not a lot of spaces
-- staffs are vary. Some good and some need more training
I would not recommend this hotel for anyone seriously looking for some rest between flights and work because its non-existent soundproof.
#10
Join Date: Jul 2004
Location: London, United Kingdom
Programs: OW/AA, DL, UA; Marriott Titanium
Posts: 4,936
This is my second time stay here. Some random points:
--No sound proof whatsoever. First time got the end unit facing the back, away from highway. Terrible AC, or some machinery noise all night constantly.
This time got one of those center rooms facing the HGI near the elevator, what I got is airplane noise every two minutes. I guess the noise is depend on the plane approach.
--SPG gold upgraded to SPG preferred floor on 6th floor both time. Only one bottle of water.
--4pm late checkout asked for and given during checkin.
--small room but nice decor. bed sheet don't feel comfy though with the polyester mix.
-- sheraton sleeper bed made by Sealy. (For some reasons, I thought they are made by Simmon)
-- The end unit got bathtub but not those center ones
-- Those center rooms with shower only use bifold bathroom door. However, there is a big gap between them. Okay when you are by yourself, but with companies....
-- free HSI is wireless only and speed is decent
-- free business center for internet and printing need
-- pool is very very small. Okay for kids but not for laps
-- free parking but not a lot of spaces
-- staffs are vary. Some good and some need more training
I would not recommend this hotel for anyone seriously looking for some rest between flights and work because its non-existent soundproof.
--No sound proof whatsoever. First time got the end unit facing the back, away from highway. Terrible AC, or some machinery noise all night constantly.
This time got one of those center rooms facing the HGI near the elevator, what I got is airplane noise every two minutes. I guess the noise is depend on the plane approach.
--SPG gold upgraded to SPG preferred floor on 6th floor both time. Only one bottle of water.
--4pm late checkout asked for and given during checkin.
--small room but nice decor. bed sheet don't feel comfy though with the polyester mix.
-- sheraton sleeper bed made by Sealy. (For some reasons, I thought they are made by Simmon)
-- The end unit got bathtub but not those center ones
-- Those center rooms with shower only use bifold bathroom door. However, there is a big gap between them. Okay when you are by yourself, but with companies....
-- free HSI is wireless only and speed is decent
-- free business center for internet and printing need
-- pool is very very small. Okay for kids but not for laps
-- free parking but not a lot of spaces
-- staffs are vary. Some good and some need more training
I would not recommend this hotel for anyone seriously looking for some rest between flights and work because its non-existent soundproof.
Seems like quite a list of "concerns" to go un-mentioned to hotel staff. What was their response? (noting the "staff are vary, some are good/some need training" comment)
The noise issue seems like a valid concern for an airport hotel.
If it's something they are aware of and are improving or planning to work on, that would be good to know.
It would be nice to have an acceptable SPG option at JFK.
#11
Join Date: Feb 2000
Location: NJ
Programs: UA LTG, AA LTG, Bonvoy LTP, IHG Plat, LHW Sterling
Posts: 2,404
Nice hotel, but...
Stayed at Sheraton JFK in November 2008. Amazingly friendly and helpful staff. Was expecting mean and mad at JFK. Room fairly pleasant. I like the shower vs. tub/shower combo. Received a nice comp breakfast as lounge was closed on a Friday morning. They let you apply the price of buffet to menu items which I greatly appreciate. Very pleasant hotel with one MAJOR problem. NOISE, NOISE, NOISE. It is truly inconceivable (ok, not inconceivable, lets say ridiculous) that anyone would put up a hotel next to major freeways AND an airport without ANY consideration for sound proofing.
#12
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
Stayed at Sheraton JFK in November 2008. Amazingly friendly and helpful staff. Was expecting mean and mad at JFK. Room fairly pleasant. I like the shower vs. tub/shower combo. Received a nice comp breakfast as lounge was closed on a Friday morning. They let you apply the price of buffet to menu items which I greatly appreciate. Very pleasant hotel with one MAJOR problem. NOISE, NOISE, NOISE. It is truly inconceivable (ok, not inconceivable, lets say ridiculous) that anyone would put up a hotel next to major freeways AND an airport without ANY consideration for sound proofing.
#13
Join Date: Dec 2003
Location: DC|NYC
Programs: UA GS, DL Plat, Marriott Bonvoy LIfetime Titanium/SPG refugee, Hertz Prez, Amtrak Select
Posts: 3,201
I've stayed here a number of times and while I hear the airplanes while awake (causing me to run to the window like in "The Night Before Christmas" to check out the plane), I have never found the noise enough to keep me up.
You can certainly ask for a room at the end on the far side from the highway although little you can do about the airplanes.
YMMV
You can certainly ask for a room at the end on the far side from the highway although little you can do about the airplanes.
YMMV
#14
Join Date: Feb 2000
Location: NJ
Programs: UA LTG, AA LTG, Bonvoy LTP, IHG Plat, LHW Sterling
Posts: 2,404
I am particularly distracted and annoyed by noise. More so than your average person I’m sure. I’d suggest you have a good pair of ear plugs available and for most people that should do the trick. Unfortunately low frequency noises and vibration from trucks (yes, I noticed that too) are difficult to stop however. FWIW my wife had no problem sleeping without earplugs, but then... she could sleep through a train wreck.
#15
Join Date: Sep 2006
Location: All over
Programs: AA-LTP, HH-DIA, Marriott-LT+AMB, Hyatt-Globalist, Hertz-PC, UA-GS
Posts: 6,828
I am particularly distracted and annoyed by noise. More so than your average person I’m sure. I’d suggest you have a good pair of ear plugs available and for most people that should do the trick. Unfortunately low frequency noises and vibration from trucks (yes, I noticed that too) are difficult to stop however. FWIW my wife had no problem sleeping without earplugs, but then... she could sleep through a train wreck.