Arriving F passenger refused entry to F lounge in FRA
Apr 16, 2007, 9:39 am
#1
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Arriving F passenger refused entry to F lounge in FRA
Yesterday, my friend was flight IAD-FRA on LH in first class, followed by FRA-LHR in J on LH as well.
As far as I understand the rules, passengers arriving in F and continuing on LH have the right to acces the F lounge independently of the COS of the connecting flight. Is that correct?
Should he write a complaint to LH?
What are you guys' experience in this matter?
As far as I understand the rules, passengers arriving in F and continuing on LH have the right to acces the F lounge independently of the COS of the connecting flight. Is that correct?
Should he write a complaint to LH?
What are you guys' experience in this matter?
Apr 16, 2007, 9:54 am
#3
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Was it LH metal or LH code on UA metal? If the latter, no access.
(Sorry to ask this - I don't think you don't know what a code share is, but your friend might not know. My colleague still says that LH has bad service, dirty planes and lost her luggage. The trip was FRA-PHL-DCA, I'll let you guess the actual operating carrier.)
SmilingBoy.
(Sorry to ask this - I don't think you don't know what a code share is, but your friend might not know. My colleague still says that LH has bad service, dirty planes and lost her luggage. The trip was FRA-PHL-DCA, I'll let you guess the actual operating carrier.)
SmilingBoy.
Apr 16, 2007, 10:09 am
#4
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Was it LH metal or LH code on UA metal? If the latter, no access.
(Sorry to ask this - I don't think you don't know what a code share is, but your friend might not know. My colleague still says that LH has bad service, dirty planes and lost her luggage. The trip was FRA-PHL-DCA, I'll let you guess the actual operating carrier.)
SmilingBoy.
(Sorry to ask this - I don't think you don't know what a code share is, but your friend might not know. My colleague still says that LH has bad service, dirty planes and lost her luggage. The trip was FRA-PHL-DCA, I'll let you guess the actual operating carrier.)
SmilingBoy.
Apr 16, 2007, 10:16 am
#5
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If he indeed had the red BP and was not allowed entrance into the FCL by FCL stuff (departure flight doesn't matter in this case) this was a breach of the rules and he should write a letter of complaint.
If he didn't show the red BP or was declined to pass a way to the FCL by FRAport stuff (which can easily happen in FRA), then there is nothing to complain with LH.
In the described situation he could have even used the FCT (departure on LH metal to LHR, COS doesn't matter, LH has no J btw).
Apr 17, 2007, 10:47 am
#6
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Did he show the red 83C BP, or the departure BP only?
If he indeed had the red BP and was not allowed entrance into the FCL by FCL stuff (departure flight doesn't matter in this case) this was a breach of the rules and he should write a letter of complaint.
If he didn't show the red BP or was declined to pass a way to the FCL by FRAport stuff (which can easily happen in FRA), then there is nothing to complain with LH.
In the described situation he could have even used the FCT (departure on LH metal to LHR, COS doesn't matter, LH has no J btw).
If he indeed had the red BP and was not allowed entrance into the FCL by FCL stuff (departure flight doesn't matter in this case) this was a breach of the rules and he should write a letter of complaint.
If he didn't show the red BP or was declined to pass a way to the FCL by FRAport stuff (which can easily happen in FRA), then there is nothing to complain with LH.
In the described situation he could have even used the FCT (departure on LH metal to LHR, COS doesn't matter, LH has no J btw).
Apr 17, 2007, 12:27 pm
#7
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I'd be very surprised if there was an agent who saw the red BP and would deny calling the van for whatever reason. I flat out disbelieve that any of the FCT staff would have denied access if the OP found their way to the FCT on their own.
Apr 17, 2007, 2:42 pm
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Apr 17, 2007, 2:47 pm
#11
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Apr 17, 2007, 2:51 pm
#12
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I don't have my passport case handy, but I believe BJ is right: my "onward" LH-issued BPs after a LH F flight have included "FCI" on them.
Apr 17, 2007, 8:55 pm
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Apr 17, 2007, 9:05 pm
#15
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FCI or FCL
I've seen LH print "IFC" on C-class cxns BP's with a F-class ticket. Whatever, the friend should have shown the whole ticket to the lounge dragon. I would expect LH to offer compensation, if they find themselves at fault.
I've seen LH print "IFC" on C-class cxns BP's with a F-class ticket. Whatever, the friend should have shown the whole ticket to the lounge dragon. I would expect LH to offer compensation, if they find themselves at fault.