Travellin_man

I stayed in Amman last December. All of the hotels were empty and very cheap. The Sheraton is rather tired. I moved after 1 night to Le Royal which was VERY nice, presumably because very new. Like many places, nice hotels seem to get built in Amman but they are either built cheaply or not well maintained and they fade quickly.

Swanhunter

Just back from 2 stays at the Amman Sheraton. Overall, I was very, very impressed and would happily go back.

We were upgraded to a junior suite on the Towers Floor both times (Plat member) and the new European amenity was offered without fuss. Should anyone be interested, the local gift is a pack of Dead Sea treatments. The junior suites are nicely set up - not super luxurious but very comfortable. The Towers lounge offers a decent breakfast buffet with hot and cold choices, along with a drinks from 5.30-7.30. Not bad for USD85 per night.

The staff are very friendly in the best traditions of Middle Eastern hospitality though things can get a little bit chaotic when busy - also in line with Middle Eastern tradition. The hotel was surprisingly busy - mostly with Americans enroute to or from Baghdad. The location is pretty good for the upmarket areas of Sheimeishani and Abdoun. It is a bit further into Downtown but taxis are super cheap - no more than USD3.

SkyTeam777

Can anyone comment on the Towers lounge at the Sheraton Amman? What are the food presentations like? Are they open on weekends?

Can the hotel arrange airport transportation?

How are the Towers Level rooms?

Swanhunter

The food presentations are OK - snack food i.e spring rolls etc. Nothing special, but when are lounge presentations anything else? Waiter service for booze which is nice

Yes, for about USD25 if memory is working. We got picked up in a truly hilarious white stretch Mercedes. Call the hotel to sort the pick up out - the staff speak excellent English, and will ensure Hertz get someone there to meet you.

Our suite was classically decorated, but in good repair and very comfortable. The photo on spg.com is a good representation.

mecabq

I recently completed three nights each at these properties, which are both very nice. In a city with generally mediocre service, these two hotels stand out for being the best (better, indeed, than my limited experience at the Four Seasons and Grand Hyatt). Some observations:

-- Sheraton: I was upgraded, as a Platinum, to a beautiful two-room suite with very elegant design, gorgeous bathrooms (2), and huge balcony. The lounge is among the best in Amman, with pretty comprehensive breakfast and typical evening snacks and alcohol. The service was very friendly and responsive, including dedicated check-in for Platinum/club guests off of the lobby. Location, on the Fifth Circle, is central, but not within immediate walking distance of much.

-- Le Meridien: Also given a two-room suite, not as nice as Sheraton, but very comfortable. Again the service was very responsive -- every time I called for assistance, they were amazingly prompt. The structure is not as impressive as the Sheraton (LeM must be older), but the lobby is more elegant. The lounge is a step below the Sheraton in terms of size and amenities, but has free computer/internet, which the Sheraton does not if I recall correctly. Restaurants are, on balance, the best in any hotel in Amman, with Chinese (at which I ate -- food was so-so, as expected, but service was outstanding), Benihana (I know, not what you'd want if you were visiting Amman), and excellent-looking Arabic and Steak restaurants, plus a lobby bar and Italian restaurant. Breakfast is also probably the best (better than Four Seasons and Hyatt, comparable to InterContinental) of the typical Arabic/international buffets that all hotels offer. There's also full-service Starbucks outlet connected to the lobby. Location is Shmeisani, within walking distance to a neighborhood with fun local restaurants and nightlife venues. One strange aspect is that there are no personal items (e.g., toiletries) available at the gift shop -- you have to leave the hotel for this, although right outside across the street there are a few shops. I found the "hotel taxis" outside to be especially good -- they charge the usual premium, but are clean and with English-speaking drivers.

I have now stayed at most five-star hotels in Amman, and I would assign the following rankings, taking into account physical space, location, service, and restaurants:

Top tier:
Le Royal (haven't stayed)
Le Meridien
Sheraton
Four Seasons
Grand Hyatt

Mid tier:
Intercontinental
Kempinski (haven't stayed)

Bottom tier:
Marriott
Crowne Plaza

NittanyFlyer

Thanks for the report. Very helpful since I'll likely be booking one of these for mid-August.

mecabq

Actually, I stand corrected. The Sheraton does have free computers off of the executive lounge. At a subsequent stay, the service was even better, and I got one of about a dozen rooms with huge terraces -- as big as the rooms -- on the high floors of the corner of the property.

TomT

Greetings:

Any suggestions on the "best" Starwwod in AMM? We will staying three nights.

Thanks to all.......................

Tak

We plan to go Amman this coming March.
Does anyone suggest me which room is better:
Tower room (230 jod) or Regular Jr. Suite (240 jod)
According to the web, tower room seems spacious with tower lounge access.
Jr. Suite is just regular floor without lounge access.
The jr. suite is much larger than tower room?

I am the platinum so the hotel may upgrade me to the better room with lounge access.
But my friend is not a platinum so I want to make sure he gets a good room.

By the way, amman is now quite expensive with 25 % tax and service charge on top of above rate

banzani

Just completed my 4th stay at the Sheraton Amman. On all stays I have been upgraded to Exec Suites, which are two rooms combined, one as a living room. It is a good hotel with nice facilities and good service.

Only two negative points are that there are no walk-in showers (sticky curtains), and the fitness facility and pool can become crowded from local members.

rives21

I will be headed back to Amman later this month and I will post my thoughts on the Sheraton. I stayed last time at the Intercon and while the hotel itself was fine, I do have two notes to make:

1. There seemed to be a wedding reception scheduled every night in the courtyard. The music could be heard from my room.

2. The attached Mexican restaurant was the suspected source of some bad food leading to stomach illness.

Other than that, the Intercon was great. But I'm really looking forward to trying the Sheraton...

studio253

The best service I have ever received anywhere was at the Marriott in Amman. I was blown away by the courtesy of the staff. My former boss was in a wheelchair and they bent over backwards to help us every step of the way as far as accessibility. I handled our travel throughout the world and I have to say that this was the easiest hotel I've ever dealt with and the staff was just amazing to us when we were there.

Q Shoe Guy

Enjoyed stay at sheraton Amman. My only complaint would be the extremely small beds in the twin rooms!

sfozrhfco

Just returned from a stay at the Le Meridien Amman and have to say that the staff was fantastic. I got a great upgrade and everybody working at the hotel with whom I came in contact was extremely personable and professional. One of the days I was there happened to be my birthday and the front desk staff sent me up a birthday cake. The two people working at the Al Mukhtar restaurant were also very helpful and friendly. It really was a great stay!

aa767flyer

Rates are the same between SPG and Marriott properties. Im MR Plat and SPG Gold. Not really counting on upgrades as I never seem to get them maybe just a late check-out.

Of these properties which would you suggest?