Revised OP-Up Priority
Revised OP-Up Priority
Aug 2, 2007, 6:21 am
#8
Join Date: Dec 2006
Location: HKG
Programs: CXDM, SQ Gold, SPG, HHonors and Shangri-La
Posts: 551
I think there could be another interpretation to 4 and 5. Often staff travellers have in their hands a Y ticket and a J ticket and they refund which ever one is not used (after wait-listing). I think they don't get "op-up'ed" but rather, if there is a need to op-up pax on a flight then they will get priority over CX Silvers etc.
For this group of people who don't even get lounge access, I would be very surprised if they are placed so high up in the pecking order.
Or maybe, CX is treating this as a bonus to their staff in compensation for the dismal bonuses paid to them over the past years.
For this group of people who don't even get lounge access, I would be very surprised if they are placed so high up in the pecking order.
Or maybe, CX is treating this as a bonus to their staff in compensation for the dismal bonuses paid to them over the past years.
Aug 2, 2007, 6:59 am
#9
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
Or maybe the details in the original post is a rumour being deliberately spread by CX to make their pax think they are being treated well, but the actual way of allocation of op-ups is different? I remember some rumours previously that some complex rating system was developed by CX to work out which pax were contributing the most to the bottom line and they would get more benefits?
Aug 2, 2007, 8:54 am
#13
Join Date: Apr 2001
Location: Austin
Posts: 4,629
Aug 2, 2007, 9:22 am
#14
Suspended
Join Date: Jun 2002
Location: Hong Kong
Programs: None any more
Posts: 11,017
No - if business class was that important to you you could buy ID90 J tickets.
The CX people I know actually buy full revenue tickets because on ID90s they are (or were) the first to be bounced off full flights. But if I understand this change correctly in the event of an over-booked Y the situation has changed from - boot the ID90s off to put the ID90s in J. That is a HUGE change to the detriment of the paying customer and a huge perk for CX staff. They go from "standby Y" to "sure to get on and very high on the list for op-ups".
The CX people I know actually buy full revenue tickets because on ID90s they are (or were) the first to be bounced off full flights. But if I understand this change correctly in the event of an over-booked Y the situation has changed from - boot the ID90s off to put the ID90s in J. That is a HUGE change to the detriment of the paying customer and a huge perk for CX staff. They go from "standby Y" to "sure to get on and very high on the list for op-ups".
Aug 2, 2007, 9:31 am
#15
Suspended
Join Date: Nov 2004
Location: 80 countries across the world
Programs: some, * alliance, OW, ISIC,
Posts: 1,336
How many staff/CX Diamond members are on a typical flight? if less than 5, i don't see how much effect this has. The staff do take care of customers and not just do the talk but actually take the action to really mean sincerity and genuine customer service.These are not your United party folks.