My Int'l fare has gone down...refund?
Sep 6, 2007 | 8:01 pm
#1
Original Poster
Join Date: Oct 2002
Location: Leawood, KS, USA
Programs: NWA Silver
Posts: 14
My Int'l fare has gone down...refund?
I purchased a ticket on NWA for travel in Nov. to LGW. Looked online tonight and airfare has gone down $117. Called the silver elite line, agent told me that I dont get a refund or voucher because the change fee is $200. Does this sound right? I thought they would give a refund for most of it. Thx
Sep 6, 2007 | 8:10 pm
#2
Join Date: Jul 2002
Location: TPA, PHL
Programs: NW: SE & WC
Posts: 2,136
I purchased a ticket on NWA for travel in Nov. to LGW. Looked online tonight and airfare has gone down $117. Called the silver elite line, agent told me that I dont get a refund or voucher because the change fee is $200. Does this sound right? I thought they would give a refund for most of it. Thx
EDIT: Change fees can be found in the rules for the fare ticketed.
Sep 6, 2007 | 8:44 pm
#3
Original Member
Join Date: May 1998
Location: Highland PArk,IL,USA -- AA Lifetime Platinum, IHG Plat, UA Silver, Hilton Gold, Radisson Gold, Marriott Lifetime Titanium
Posts: 2,367
I thought the rule was if the fare went down a voucher could be requested. If the fare goes down over the change fee amount a credit back to the original purchase could be received minus the change fee or a voucher for the entire difference.
If the rule is quoted as above the airline is doing nothing; they really do not have to. You can always use an unsed ticket for payment of another ticket. In this case you are just rebuying your own ticket routing.
If the rule is quoted as above the airline is doing nothing; they really do not have to. You can always use an unsed ticket for payment of another ticket. In this case you are just rebuying your own ticket routing.
Sep 6, 2007 | 10:14 pm
#4
Join Date: May 2002
Location: Portland, OR
Programs: DL MM Plat, PC&HH Gold
Posts: 2,602
Isn't the fee for repricing tickets (with no other changes) that dropped in price $50?
Sep 6, 2007 | 10:19 pm
#5
Join Date: Jul 2002
Location: TPA, PHL
Programs: NW: SE & WC
Posts: 2,136
I think that's changed, and more internationally than domestically. The rules for the specific fare should be checked by anyone who has had the fare drop, that should be the best info.
Sep 6, 2007 | 10:21 pm
#6
Join Date: Jan 2005
Posts: 8,884
The rules...
Originally Posted by NW Contract of Carriage
B) NONREFUNDABLE TICKETS
1) IF, AFTER A NONREFUNDABLE TICKET/NONREFUNDABLE UNTICKETED
PREPAID TICKET ADVICE (PTA) HAS BEEN ISSUED AND BEFORE ANY
PORTION HAS BEEN USED, A DECREASE IN THE FARES OR CHARGES
APPLICABLE TO THE TRANSPORTATION COVERED BY THE TICKET (SAME
ORIGIN, DESTINATION, AND STOPOVER POINT (S) BECOMES EFFECTIVE
OR A NEW FARE FOR WHICH THE PASSENGER CAN QUALIFY BECOMES
EFFECTIVE THE PASSENGER WILL RECEIVE THE DIFFERENCE IN FARES
IN THE FORM OF AN MCO/TRAVEL CREDIT VOUCHER AFTER SUBTRACTING A
USD50.00 ADMINISTRATIVE SERVICE FEE.
ONCE A DECREASE IN THE FARES/CHARGES AND/OR THE ADDITION OF A NEW
FARE HAVE BECOME EFFECTIVE, THE ORIGINAL TICKET MUST BE REISSUED
AND ALL CONDITIONS OF THE DECREASED FARES/CHARGES OF THE NEW FARE
MUST BE MET INCLUDING ADVANCE RESERVATION/BOOKING CODE/TICKETING
REQUIREMENT.
NOTE: 1. AN MCO IS NONTRANSFERABLE.
2. MCOS MAY BE USED AS PAYMENT FOR AIR TRAVEL OR TRAVEL
RELATED SEVICES ON NWA.
3 .MCOS REDEEMED FOR TRAVEL OR TRAVEL RELATED SERVICES
MUST BE REDEEMED OR EXCHANGED FOR A TICKET WITHIN
ONE YEAR OF THE MCO ISSUE DATE.
4. PARTIALLY USED MCOS WILL NOT HAVE RESIDUAL VALUE.
1) IF, AFTER A NONREFUNDABLE TICKET/NONREFUNDABLE UNTICKETED
PREPAID TICKET ADVICE (PTA) HAS BEEN ISSUED AND BEFORE ANY
PORTION HAS BEEN USED, A DECREASE IN THE FARES OR CHARGES
APPLICABLE TO THE TRANSPORTATION COVERED BY THE TICKET (SAME
ORIGIN, DESTINATION, AND STOPOVER POINT (S) BECOMES EFFECTIVE
OR A NEW FARE FOR WHICH THE PASSENGER CAN QUALIFY BECOMES
EFFECTIVE THE PASSENGER WILL RECEIVE THE DIFFERENCE IN FARES
IN THE FORM OF AN MCO/TRAVEL CREDIT VOUCHER AFTER SUBTRACTING A
USD50.00 ADMINISTRATIVE SERVICE FEE.
ONCE A DECREASE IN THE FARES/CHARGES AND/OR THE ADDITION OF A NEW
FARE HAVE BECOME EFFECTIVE, THE ORIGINAL TICKET MUST BE REISSUED
AND ALL CONDITIONS OF THE DECREASED FARES/CHARGES OF THE NEW FARE
MUST BE MET INCLUDING ADVANCE RESERVATION/BOOKING CODE/TICKETING
REQUIREMENT.
NOTE: 1. AN MCO IS NONTRANSFERABLE.
2. MCOS MAY BE USED AS PAYMENT FOR AIR TRAVEL OR TRAVEL
RELATED SEVICES ON NWA.
3 .MCOS REDEEMED FOR TRAVEL OR TRAVEL RELATED SERVICES
MUST BE REDEEMED OR EXCHANGED FOR A TICKET WITHIN
ONE YEAR OF THE MCO ISSUE DATE.
4. PARTIALLY USED MCOS WILL NOT HAVE RESIDUAL VALUE.
Sep 6, 2007 | 10:22 pm
#7
Join Date: Mar 2006
Location: DTW
Posts: 70
You do not have to pay the change fee if it is the exact same flight/ class, etc. There is a $50 administration fee. The remainder you will get as an MCO. Keep calling back until you get the answer you want. 
I just went through this a couple of weeks ago.
Also, look at this thread.
http://www.flyertalk.com/forum/showthread.php?t=653648
I just went through this a couple of weeks ago.Also, look at this thread.
http://www.flyertalk.com/forum/showthread.php?t=653648
Sep 6, 2007 | 10:22 pm
#8
FlyerTalk Evangelist
Join Date: Jul 2003
Location: KARB
Programs: DL 2MM
Posts: 26,977
For International, the fare rules generally apply the entire change fee (usually $200) before issuing an MCO on a fare drop. For domestic, the fare rules often specify a separate $50 administrative charge when issuing an MCO on a fare drop which is less than the change fee (usually $100, but sometimes less depending on the competition. I.e., the change fee for DTW-FLL flights is $70 due to Spirit competition).
Sep 6, 2007 | 10:25 pm
#9
FlyerTalk Evangelist
Join Date: Jul 2003
Location: KARB
Programs: DL 2MM
Posts: 26,977
You do not have to pay the change fee if it is the exact same flight/ class, etc. There is a $50 administration fee. The remainder you will get as an MCO. Keep calling back until you get the answer you want. I just went through this a couple of weeks ago.
Also, look at this thread.
http://www.flyertalk.com/forum/showthread.php?t=653648
I just went through this a couple of weeks ago.Also, look at this thread.
http://www.flyertalk.com/forum/showthread.php?t=653648
Sep 6, 2007 | 10:32 pm
#11
FlyerTalk Evangelist
Join Date: Jul 2003
Location: KARB
Programs: DL 2MM
Posts: 26,977
Last edited by xliioper; Sep 6, 2007 at 10:38 pm
Sep 6, 2007 | 10:34 pm
#12
Join Date: May 2002
Location: Portland, OR
Programs: DL MM Plat, PC&HH Gold
Posts: 2,602
NW scoop -- if this is true -- can you please explain why there isn't the same $50 admin fee for international NW tickets?
Sep 6, 2007 | 10:35 pm
#13
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Join Date: Jul 2003
Location: KARB
Programs: DL 2MM
Posts: 26,977
Sep 6, 2007 | 10:39 pm
#14
Join Date: Mar 2006
Location: DTW
Posts: 70
Maybe, but it was the first person I talked to. So I would definatley try again if I got denied.
I couldn't find anything for "international" contract of carriage, either. The only mention of the fee was in the "domestic" for $50.