VX: Getting tired of having no details yet about their FF program
Oct 28, 2007, 10:48 am
#1
Moderator: Luxury Hotels and FlyerTalk Evangelist
Original Poster
Join Date: Sep 2002
Location: Palo Alto, California,USA
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VX: Getting tired of having no details yet about their FF program
Obviously, being a member of FT, the existence and form of a frequent flyer program is important to me in deciding whether to patronize VX in the future, now that I have tried them out.
There may be many things to do when starting an airline, but keeping customers informed on their FF plans should not take much effort. Lack of information leads me to the conclusion that they have done nothing and don't intend to change that anytime soon.
It's getting tiresome to see a list of my flights taken as the only evidence that there is any record. I showed faith in their promises that they would have a good program, now it's time for them to live up to their word.
Purple-tinted lighting on board is cute, but it doesn't replace a good frequent flyer program!
OK, I've said my piece, let the apologists hold forth.
There may be many things to do when starting an airline, but keeping customers informed on their FF plans should not take much effort. Lack of information leads me to the conclusion that they have done nothing and don't intend to change that anytime soon.
It's getting tiresome to see a list of my flights taken as the only evidence that there is any record. I showed faith in their promises that they would have a good program, now it's time for them to live up to their word.
Purple-tinted lighting on board is cute, but it doesn't replace a good frequent flyer program!
OK, I've said my piece, let the apologists hold forth.
Oct 30, 2007, 4:43 pm
#3
Join Date: Sep 2000
Location: Burlingame, CA
Programs: TK Miles & Smiles, CM ConnectMiles, AA Advantage
Posts: 2,129
It is said that good things come to those who wait. Yes, the waiting can be a bit frustrating but it seems that they are working on it. A partnership with VS could be a possibility. They offer a very good product and their F/C between SFO and LAX is unbeatable.
Oct 30, 2007, 4:54 pm
#4
Join Date: Sep 2007
Location: DCA/IAD
Programs: Deciding Which Airline to Fly in 2012
Posts: 420
While a lot of their PR has focused on Red, they also have some of the nicest, and most attentive F/As in the business. Also, JetBlue took awhile to come up with TrueBlue, and it wasn't worth the wait.
Oct 30, 2007, 6:20 pm
#5
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Portland
Posts: 11,572
You can say that again. I'm not even going to try them until I know what the FF program will be. I'd hate to get my hopes up about a new airline from SFO only to have them dashed with a B6 (or even WN) style FF program.
Oct 30, 2007, 11:01 pm
#6
Join Date: Dec 2004
Programs: Hyatt Globalist, Marriott Titanium, UA Silver, Hilton Gold, Hertz Pres Circle
Posts: 1,509
I would expect to wait until after the new year. I believe the only reason elevate was even rolled out for launch was to give folks the opportunity to being accumulating points, even though the program was nowhere near fully developed.
Oct 31, 2007, 8:35 am
#7
Join Date: Apr 1999
Location: San Francisco, CA, USA
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Posts: 3,401
I do think they are actively working on it. I have taken one flight with them JFK-SFO in F and I am a "founding member" of elevate - whatever that means, besides the fact that I just got invited to the Victoria's Secret flight - so not interested in that let me tell you. Anyway I did receive a survey from the which was all related to a FF program. It asked me to rank the importance of certain awards. These included concert tickets, theater events, VIP events etc. I pretty much gave all the non-traditional awards a thumbs down, I'm not big on going to concerts, etc and if I do want to go I'll just use $ to buy the tickets. I gave all the traditional items a thumbs up. I believe they also asked how important international award travel was - which I gave the highest importance possible.
I, too, am shying away from buying anymore VX tickets until details of the program are released. Which is sad because I do really like there product and hope to use them as my secondary airline. I'll do 150K eqm on UA this year and would be willing to only do 100K on UA and put the rest on VX. Especially when I shelled out $380 the other day for a SFO-LAX r/t on UA in Y and I could have spent $80 less and flown on VX in First. Only reason I did was for the fly 4 r/t for 20,000 bonus miles promo.
I, too, am shying away from buying anymore VX tickets until details of the program are released. Which is sad because I do really like there product and hope to use them as my secondary airline. I'll do 150K eqm on UA this year and would be willing to only do 100K on UA and put the rest on VX. Especially when I shelled out $380 the other day for a SFO-LAX r/t on UA in Y and I could have spent $80 less and flown on VX in First. Only reason I did was for the fly 4 r/t for 20,000 bonus miles promo.
Oct 31, 2007, 12:14 pm
#8
Join Date: Aug 2007
Programs: VX, UA 2P
Posts: 968
No real new info, but this article (posted a couple days ago) is about eleVAte: http://www.smartertravel.com/blogs/u...tml?id=2454755
Dec 5, 2007, 12:33 pm
#9
Moderator: Luxury Hotels and FlyerTalk Evangelist
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Join Date: Sep 2002
Location: Palo Alto, California,USA
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I posted a comment to VX about this program still being non-existent from their web page. It is unclear if comments go through unless you log into your account, which I didn't do. If not, then I guess I didn't post a comment, and furthermore, it would suck to have to have an account in order to send them a comment!
Dec 29, 2007, 12:41 pm
#11
Join Date: Jun 2002
Location: Scotland
Programs: AA Exec PLT; BA Silver
Posts: 273
Elevate Program
This says their program will be based on $ spend and not on miles flown!
http://www.virginamerica.com/va/what...wwhatIseleVAte
http://www.virginamerica.com/va/what...wwhatIseleVAte
Dec 29, 2007, 3:06 pm
#12
Join Date: Sep 2000
Location: Denver, CO
Programs: UA 1K 25 years/2MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,755
This isn't new information though. Since its inception, that page has been up and explained that it was spend not mileage that accrues for redemption. I think in Q1-2008 we'll get the rest of the details.
Dec 29, 2007, 11:43 pm
#14
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Portland
Posts: 11,572
I'd expect it to operate very similar to DJ (Virgin Blue)'s Velocity Rewards. For more info check out this link.
Dec 30, 2007, 7:55 pm
#15
Join Date: Aug 2007
Location: IAD
Programs: United GS; Hyatt Diamond; Hilton Gold; Hertz President's Circle; FlyClear
Posts: 8
I, too, am shying away from buying anymore VX tickets until details of the program are released. Which is sad because I do really like there product and hope to use them as my secondary airline. I'll do 150K eqm on UA this year and would be willing to only do 100K on UA and put the rest on VX.