"Please Accept Our Apology" (Online Replacement for Skykit) Thread [Merged]
Dec 29, 2007, 10:42 pm
#1
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"Please Accept Our Apology" (Online Replacement for Skykit) Thread [Merged]
On my flight today (SFO-OGG 37) we had inoperable video displays. At the end of the flight, the purser announced that we could all visit www.united.com/appreciation and fill in our information. It looks similar to what I would expect a skykit to be like (based on what I've read on FT). After submitting, it says you will receive a response within 7-10 days via email. This might actually be a benefit, as opposed to an "enhancement"
Dec 29, 2007, 10:45 pm
#2
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Hmm, very interesting, although not sure if I totally understand. This seems like a site where the whole plane should be compensated, for example inoperable IFE for everyone, a huge delay, etc. A skykit is usually for issues with individuals as opposed to the whole plane, so I think this makes a lot of sense, rather than handing out 300 skykits to passengers. I am guessing someone at UA would report this to whoever is in charge of this part of the site so they know whether that flight is "worthy" of compensation.
Dec 29, 2007, 10:48 pm
#3
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Hmm, very interesting, although not sure if I totally understand. This seems like a site where the whole plane should be compensated, for example inoperable IFE for everyone, a huge delay, etc. A skykit is usually for issues with individuals as opposed to the whole plane, so I think this makes a lot of sense, rather than handing out 300 skykits to passengers. I am guessing someone at UA would report this to whoever is in charge of this part of the site so they know whether that flight is "worthy" of compensation.
Dec 29, 2007, 10:54 pm
#4
Join Date: Jan 2000
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WOW!
I was on UA 934 LAX-LHR a few days ago that was diverted to JFK. Out of curiosity I put in the flight info and my details, and here come 17,500 MP Miles as compensation.
Yeah!:^:
I also got a little love note:
Thank you lilpisher for sharing this nugget.
I was on UA 934 LAX-LHR a few days ago that was diverted to JFK. Out of curiosity I put in the flight info and my details, and here come 17,500 MP Miles as compensation.
Yeah!:^:
I also got a little love note:
Dear Prof Droneklax,
On behalf of United Airlines, I want to express my sincere apologies for the inconvenience or disappointment you were caused with the diversion and ultimate cancellation of Flight 934.
Our management team advised our office of the circumstances surrounding your flight from LAX on December 18, 2007. We know we cannot replace time lost while waiting and regret any frustration associated with this disruption to your travel plans. Although our goal is to handle these types of situations in a pleasant, quick and organized manner, we're truly sorry if we did not provide the quality of service that you expect and deserve from United. Thank you for your patience and cooperation as we made preparations to get you safely on your way.
Please let me assure you that we are thoroughly evaluating our recovery efforts in order to improve coordination of services for our customers on future flights. Again, your satisfaction and business mean a great deal to United. We will look forward to the privilege of serving you better.
Sincerely,
Pamela A. Coslet
Senior Manager
Customer Relations
On behalf of United Airlines, I want to express my sincere apologies for the inconvenience or disappointment you were caused with the diversion and ultimate cancellation of Flight 934.
Our management team advised our office of the circumstances surrounding your flight from LAX on December 18, 2007. We know we cannot replace time lost while waiting and regret any frustration associated with this disruption to your travel plans. Although our goal is to handle these types of situations in a pleasant, quick and organized manner, we're truly sorry if we did not provide the quality of service that you expect and deserve from United. Thank you for your patience and cooperation as we made preparations to get you safely on your way.
Please let me assure you that we are thoroughly evaluating our recovery efforts in order to improve coordination of services for our customers on future flights. Again, your satisfaction and business mean a great deal to United. We will look forward to the privilege of serving you better.
Sincerely,
Pamela A. Coslet
Senior Manager
Customer Relations
Dec 29, 2007, 11:01 pm
#5
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That is really quick turn-around.
Dec 29, 2007, 11:02 pm
#6
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WOW, VERY impressive!^
Dec 29, 2007, 11:07 pm
#7
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I am impressed.
lilpisher, you get a cookie AND a medal.
Last edited by Droneklax; Dec 29, 2007 at 11:40 pm
Dec 30, 2007, 12:10 am
#8
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So, would this work for individual inconveniences, rather than entire planeloads? On our recent IAD-SFO, the audio jack was flaky (required holding the plug at all times), and we received a skykit. If we can do this online rather than mailing, it would be even easier... though I might prefer a paper voucher over an e-cert.
Dec 30, 2007, 7:49 am
#9
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So, would this work for individual inconveniences, rather than entire planeloads? On our recent IAD-SFO, the audio jack was flaky (required holding the plug at all times), and we received a skykit. If we can do this online rather than mailing, it would be even easier... though I might prefer a paper voucher over an e-cert.
Dec 30, 2007, 9:59 am
#10
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Our plane had the issue on an international flight with the lights staying on for a 14 hour international flight, we all received the blue skykits upon leaving the plane. An alternative is to call customer relations, as they can assist you with issues from a flight, so make sure you have the flight info and date handy.
Dec 30, 2007, 11:37 am
#11
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Dec 30, 2007, 11:39 am
#12
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So, would this work for individual inconveniences, rather than entire planeloads? On our recent IAD-SFO, the audio jack was flaky (required holding the plug at all times), and we received a skykit. If we can do this online rather than mailing, it would be even easier... though I might prefer a paper voucher over an e-cert.
Dec 30, 2007, 2:21 pm
#13
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There's no specific "code" on the skykit; the employee fills out the top portion, which includes name, file number, aircraft type, and the problem (chosen from checkboxes). The bottom part is for the passenger info, so there's no specific code anywhere.
Dec 30, 2007, 2:26 pm
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Craig
Dec 30, 2007, 5:37 pm
#15
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I guess that answers that. I've never received a Skykit - so that was my only logical explanation for, as Craig pointed out, the optional code.