CO Mastercard 5% discount not working?
Jan 24, 2008 | 2:39 pm
#1
Original Poster
Join Date: Oct 2000
Location: College Station, Texas
Programs: UA GOld, HHonors Diamond, Marriott Platinum
Posts: 114
CO Mastercard 5% discount not working?
I have had this card for 3-4 months and used it for the 5% discount several times. Now when I sign in and put the code on the reservation sheet, nothing happens. I call the Electronic Support desk, and got this very unhelpful woman who refused to listen to the problem and did nothing to fix it. I have a ton of reservations I need to make.
Anybody else having this problem?
Anybody else having this problem?
Jan 24, 2008 | 3:14 pm
#2
Join Date: Apr 2006
Posts: 3,540
I get it to pop up on some B-fare international reservations but a Q or V fare domestic wasn't eligible interestingly enough.
I hope this is not a new enhancement and just a short-term website bug.
I hope this is not a new enhancement and just a short-term website bug.
Jan 24, 2008 | 3:58 pm
#3
Join Date: Nov 2006
Location: Bahamas
Programs: AA Plat
Posts: 959
it would not work also. I will try later and see if the bug is fixed.
Jan 24, 2008 | 4:31 pm
#4
Company Representative, United Airlines
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
I have had this card for 3-4 months and used it for the 5% discount several times. Now when I sign in and put the code on the reservation sheet, nothing happens. I call the Electronic Support desk, and got this very unhelpful woman who refused to listen to the problem and did nothing to fix it. I have a ton of reservations I need to make.
Anybody else having this problem?
Anybody else having this problem?
I'm sorry we weren't more accommodating when you called our electronic support desk. Please try contacting us again at 800-300-1547.
Jan 24, 2008 | 4:40 pm
#5
Join Date: Mar 2004
Location: SEA (previous locations: DTW, TLV, EWR, BOS)
Programs: AS: 75K; DL/NW: Plat; DL SC: Lifetime; Hyatt: Diamond; HH: Gold; SPG: Plat;
Posts: 3,401
As long as you're checking on ONEPASS 5% issues, can you please investigate the following?
Whenever I fly on a rez I booked using the 5% code (for which I had to be logged in under my Onepass number), I get skipped over the EUA despite being a NWA Plat.
This has happened to me three times, and I am convinced that for whatever reason, the system only looks at my CO OP number, even though my NWA Plat number is in the reservation, and does not put me in que for the upgrades.
Come to think of it, I guess it's not really a 5% ONEPASS issue, but then again, the only time I log in using my OP # is when using the discount code.
Thanks for the help!
Bostonbali
Whenever I fly on a rez I booked using the 5% code (for which I had to be logged in under my Onepass number), I get skipped over the EUA despite being a NWA Plat.
This has happened to me three times, and I am convinced that for whatever reason, the system only looks at my CO OP number, even though my NWA Plat number is in the reservation, and does not put me in que for the upgrades.
Come to think of it, I guess it's not really a 5% ONEPASS issue, but then again, the only time I log in using my OP # is when using the discount code.
Thanks for the help!
Bostonbali
Jan 24, 2008 | 5:01 pm
#6
Join Date: Nov 2006
Location: Bahamas
Programs: AA Plat
Posts: 959
As long as you're checking on ONEPASS 5% issues, can you please investigate the following?
Whenever I fly on a rez I booked using the 5% code (for which I had to be logged in under my Onepass number), I get skipped over the EUA despite being a NWA Plat.
This has happened to me three times, and I am convinced that for whatever reason, the system only looks at my CO OP number, even though my NWA Plat number is in the reservation, and does not put me in que for the upgrades.
Come to think of it, I guess it's not really a 5% ONEPASS issue, but then again, the only time I log in using my OP # is when using the discount code.
Thanks for the help!
Bostonbali
Whenever I fly on a rez I booked using the 5% code (for which I had to be logged in under my Onepass number), I get skipped over the EUA despite being a NWA Plat.
This has happened to me three times, and I am convinced that for whatever reason, the system only looks at my CO OP number, even though my NWA Plat number is in the reservation, and does not put me in que for the upgrades.
Come to think of it, I guess it's not really a 5% ONEPASS issue, but then again, the only time I log in using my OP # is when using the discount code.
Thanks for the help!
Bostonbali
Jan 24, 2008 | 5:09 pm
#7
Original Poster
Join Date: Oct 2000
Location: College Station, Texas
Programs: UA GOld, HHonors Diamond, Marriott Platinum
Posts: 114
I can confirm that I have been EUA'd previously on flights that I purchased with the 5% discount, so I don't think that's a problem.
The 5% discount still does not work. It doesn't matter what dates, cities, or fares I pull up. Nada.
Thanks, Insider, for looking into this. The ESD said they turned in a report, but didn't act like they thought it was any big deal. Wanted me to book all my tickets, then call and have them 'fixed' them after the fact. I said NO, I just won't buy any tickets until its fixed. Sitting on the phone with them for 30-45 minutes is just not my idea of a good time or a good use of my time.
The 5% discount still does not work. It doesn't matter what dates, cities, or fares I pull up. Nada.
Thanks, Insider, for looking into this. The ESD said they turned in a report, but didn't act like they thought it was any big deal. Wanted me to book all my tickets, then call and have them 'fixed' them after the fact. I said NO, I just won't buy any tickets until its fixed. Sitting on the phone with them for 30-45 minutes is just not my idea of a good time or a good use of my time.
Jan 24, 2008 | 5:33 pm
#8
Join Date: Nov 2006
Location: Bahamas
Programs: AA Plat
Posts: 959
I can confirm that I have been EUA'd previously on flights that I purchased with the 5% discount, so I don't think that's a problem.
The 5% discount still does not work. It doesn't matter what dates, cities, or fares I pull up. Nada.
Thanks, Insider, for looking into this. The ESD said they turned in a report, but didn't act like they thought it was any big deal. Wanted me to book all my tickets, then call and have them 'fixed' them after the fact. I said NO, I just won't buy any tickets until its fixed. Sitting on the phone with them for 30-45 minutes is just not my idea of a good time or a good use of my time.
The 5% discount still does not work. It doesn't matter what dates, cities, or fares I pull up. Nada.
Thanks, Insider, for looking into this. The ESD said they turned in a report, but didn't act like they thought it was any big deal. Wanted me to book all my tickets, then call and have them 'fixed' them after the fact. I said NO, I just won't buy any tickets until its fixed. Sitting on the phone with them for 30-45 minutes is just not my idea of a good time or a good use of my time.
bookings with the same lack of success.
Jan 24, 2008 | 5:55 pm
#9
FlyerTalk Evangelist
Join Date: Feb 2001
Location: IAH
Programs: La Ministreuse de Surréalisme, CO Plat, MR Plat, SPG Plat
Posts: 11,358
I hope it gets fixed - I have 9 reservations to make and don't want to go through calling on each one (which I did before). Sigh
And why oh why is it impossible to book Y with the 5% without calling Co support?
And why oh why is it impossible to book Y with the 5% without calling Co support?
Jan 24, 2008 | 10:28 pm
#10
Join Date: Mar 2006
Location: SFO, OAK
Programs: US SP
Posts: 219
Still not working 
Jan 25, 2008 | 5:15 am
#11
Join Date: Dec 2007
Location: Cleveland, Ohio. I answer any question about Cleveland
Programs: I'm nobody
Posts: 276
Did you call
888-795-0576
Chase MC Customer Service?
Chase MC Customer Service?
Jan 25, 2008 | 11:47 am
#12
A FlyerTalk Posting Legend
Join Date: Oct 2007
Location: Cleveland, OH
Programs: UA Priemier Gold
Posts: 70,483
5% discount seems to be working for me while trying to book CLE-EDI just now for june
((although neither $1067 nor the drop to $1028 are making me smile ......guess I got spoiled doing all my tatl travel Jan-March the last year or two))
but it /is/ working
((although neither $1067 nor the drop to $1028 are making me smile
......guess I got spoiled doing all my tatl travel Jan-March the last year or two))but it /is/ working
Last edited by dergon darkhelm; Jan 25, 2008 at 11:57 am
Jan 25, 2008 | 12:14 pm
#13
Original Poster
Join Date: Oct 2000
Location: College Station, Texas
Programs: UA GOld, HHonors Diamond, Marriott Platinum
Posts: 114
Not working on any domestic itineraries. Seems to work selectively on Intl. itineraries. EWR-EDI works, but not IAH-EDI, for instance.
WHEN IS SOMEBODY GOING TO FIX THIS????????????????
WHEN IS SOMEBODY GOING TO FIX THIS????????????????
Last edited by Hog Heaven; Jan 25, 2008 at 2:09 pm
Jan 25, 2008 | 4:56 pm
#14
Join Date: May 2005
Location: various cities in the USofA: NYC, BWI, IAH, ORD, CVG, NYC
Programs: Former UA 1K, National Exec. Elite
Posts: 5,487
Still not working.
Trying IAH-NYC flights. It does mention the discount, but none of the fares are marked with the blue star.
Argh! Is this going to be fixed soon, or will I have to call? I hate calling to buy things...
Trying IAH-NYC flights. It does mention the discount, but none of the fares are marked with the blue star.
Argh! Is this going to be fixed soon, or will I have to call? I hate calling to buy things...
Jan 25, 2008 | 8:32 pm
#15
FlyerTalk Evangelist
Join Date: Feb 2001
Location: IAH
Programs: La Ministreuse de Surréalisme, CO Plat, MR Plat, SPG Plat
Posts: 11,358
Frustrating! Had to book 3 tix tonight - will wait to book the remaining until this is straightened out. The woman at co.com thought I was a total moron - told me how to book a tix; then told me my offer was expired (I've had the card four months). Sigh.
So I called back to do 2 more. The woman again asked me when I opened the account, then told me how to put the code on the front. I said I had done that and that there were issues with this. She said she couldn't help me because her systems were down. I asked if they had gone down within the past 5 minutes and she said she'd transfer me to another agent but I went back to her. She told me to just book it and she'd adjust it manually. I'm done for tonight.
So I called back to do 2 more. The woman again asked me when I opened the account, then told me how to put the code on the front. I said I had done that and that there were issues with this. She said she couldn't help me because her systems were down. I asked if they had gone down within the past 5 minutes and she said she'd transfer me to another agent but I went back to her. She told me to just book it and she'd adjust it manually. I'm done for tonight.
Last edited by baglady; Jan 25, 2008 at 8:45 pm Reason: more info