Finally, an SPG property in Asheville, NC. It re-opened 2 weekend ago as Four Points (Cat 2).

I redeemed a one-night stay this weekend to check it out. Here are my initial thoughts and observations:

- rooms are clean but small. Furniture/fixtures are new.

- good location (across Rennaissance) and within walking distance of bars and restaurants.

- Free parking.

- As a Plat, I was given a room in SPG floor. But no real upgrade because I was told that all rooms are the same.

- one free bottle of water in the room.

- no free breakfast certificate (I asked).

- ice machine is only available at lobby level and you need your room key to operate the darn thing.

- Wifi was not working during my stay. When I told one of the staff that wifi wasn't working, he kept insisting that it should be working. When I said, "nope, it isn't working", he said, "must be broken or something". No real offer to fix or restart the router, instead, he pointed me to the lobby computer and told me to use that one.

- Staff needs some SPG training. I asked for a 4PM checkout and was initially denied and was told that the latest they could accommodate me was 1PM. I told them that it is a Plat benefit and she had to go to 2 people for confirmation.

- I checked my credit card this morning and found that this property charged $34.99 to my card. I have no idea was this is for as I did not receive a folio in the morning. I called the Plat line and got confirmation that it can't be tax. The Plat Concierge called the hotel but the person at the hotel couldn't even pull my folio and the Plat Concierge had to leave a message to the revenue manager. I can't wait to find out what that charge is for.

I called the hotel this morning to find out what that $34.99 charge on my credit card and spoke with the GM, Samantha. She said she'll call me back within the hour as she research it. Hours passed and no call. I called again and was told no longer works there. I told the person on the line that I just spoke with her a few hours ago, and she said, she couldn't talk about it. Oki doki.

Therefore, this newly minted SPG property is currently operating without a GM. The person in charge is the Guest Services Manager (or something like that).

Anyway, I was erroneously charged $34.99 instead of the SPG program. Apparently, that is the amount that this Cat-2 property will be reimbursed for my reward stay.

Wow.

The property was a Sheraton waaaaaaayyyy back in the day. Then it became a Best Western.

I was walked from the Renn over to the BW a year or so back and left the property because it was so bad. I went back over to the Renn and complained rather loudly and mysteriously they found a room for me and a suite at that.

They must have done a helluva refurb on the Best Western to make it even close to an acceptable property.

As we say here in the deep south.....you can put lipstick on a pig but the thing is still a pig at heart.

This property took a month to post the amenity points. And only with the help of the Plat Concierge after I got tired of dealing with the hotel manager who I would call every monday to remind her of her promise to post the points.

Yesterday, amenity points posted, plus a 1000 goodwill points. Additionally, the Concierge Plat was kind enough to give me 3,000 extra points for the trouble. ^

What about the mystery charge on your CC ?

This property erroneously charged me instead of the SPG Program for my award stay. Apparently, $34.99 is what SPG owes this property for my one night stay using points. I think it took them 2-3 weeks to reverse the charge on my CC.

Can anyone report on the state of the rooms and service at the 4 Points Sheraton Asheville?
Thanks!

Meant to post this several weeks ago. I posted a review on TA...

Not sure what happened to others on Trip Advisor but we had a pleasant experience. Free parking and front desk was prompt and spot on. Gave us a walking map and highlighted the stores we wanted to visit. Room was spacious, clean, and comfortable. Free drinks in the lobby every morning.

Upon checkout the morning staff was great! The hotel location to stores, restaurants, shopping, etc is outstanding!
There is a neat little beer store 1 block down on the left with 100s of beers. Nice employees as well.

TWO CONS - No ice machine on 5th floor and elevators are SLOW. We had a good time and would return.

Stayed over the weekend. Overpriced, but that's standard in Asheville.

As someone said above, it's an older hotel that has changed brands and been renovated countless times. So the hallways, elevators, etc., feel older, but the furnishings are in good shape. The rooms are find, standard. Nice, large flat-screen TV. Beds seem to be the regular 4-point bed. Bathrooms standard bathrooms with standard stuff.

Location is both good and bad. As far as access to downtown, it's great. Awesome restaurants and bars all over the place south of the hotel, and easily walkable.

It is, however, right next to the interstate, so there is a lot of traffic noise.

Staff seemed nice and competent.

to add a recent review...stayed there (twice, once for one night, once for two) about a month ago. location is terrific, you can walk to most anyplace downtown. parking and internet are free. staff at the desk is good, but the rest is so-so. asked for an extra pillow both stays, front desk staff called to make sure it arrived. first stay i thought that was a nice touch, but second stay pillow never arrived, and i realized they had to follow up w/housekeeping to be sure they were doing their job.

there were two glasses on the floor of the hallway for the duration of our two-day stay. guess the housekeeping staff figured it wasn't their job to remove them.

soundproofing is virtually nonexistant in the hotel. doors slamming all hours. housekeeper chatting LOUDLY in the halls when they start work, and they ignored the 'do not disturb' sign on check-out day. only platinum 'upgrade' is to a room on the top floor on the non-highway side.

they did, however, give us a 4p late checkout with no problems.

next time we'll stay at the holiday inn express, which gives a pc plat a terrific suite upgrade and occasionally has very cheap rooms (if you book a cancellable rate and check a day or two before you plan to arrive). ^

I spent Thursday night here on a Starpicks rate of $80. It was just a short stop to sleep during my drive home from TN.

My last visit to this hotel was when some friends were staying here about 9 years ago when it was a dumpy Best Western (but good price in very good location). It's much improved, but could've been done better. I thought that my room was nicely renovated, but it appears that they kept the cheap metal doors and have not done anything to eliminate the noise from the highway on one side. I don't understand why many renovating hotels do not get new well-insulated doors to reduce noise from the hall. @:-)

Rooms
All rooms are the same size. No suites. The odd-numbered rooms are on the highway side, so I would think that the even-numbered rooms would not have highway noise.

Towels were scratchy. Shower faucet control was awkward.

Wireless HSIA worked well for me. Parking is free. Location near downtown bars and restaurants is excellent. Room and hotel seemed clean and maintained.

IIUC, ice machines are on the 2nd (lobby level) and 4th floors. So there's not an ice machine on the SPG floor (5th). I was told that the SPG floor has upgraded amenities, but I didn't ask for specifics. Does this mean that the lower floors don't get a bottle of Scope?

The hotel staff was friendly at check-in and check-out. The hotel sells tickets to Biltmore, and those tickets are good for 2 days. For many, this would probably be a good reason to buy tickets there rather than buy online directly from Biltmore.

I didn't eat at the hotel, but they advertised a $2.99 breakfast special (2 eggs, etc.) in their restaurant for M-F until 11am.

Award reservations: Cat3. The hotel currently offers C&P rates for Sun - Thurs for now through the end of Oct 2010. Weekends are typically the peak days in Asheville. But C&P awards are available 7 days/week from Nov 2010 - Nov 2011! Even though cash rates have not been loaded for 2011, C&P awards can be locked in now for weekends throughout 2011! I don't expect this C&P weekends option to last. (For music festival fans, Bele Chere is always the last FULL weekend in July. But there are lots of great weekends to visit Asheville from spring through fall.)

I stayed here a week or so ago. The place is pretty rough to be honest. I'm not sure when they remodeled last but it needs it again. Common areas are beaten up. The handrail in the elevator looks what you'd expect in a cargo elevator. Bathrooms were substandard. At least the location is good.

I've stayed at some nice 4 Points (Tallahassee, several in NYC). This property is not one of them. Think more like 1980 hotel with a cosmetic refresh a couple of years ago.

Stayed at the 4 Points Asheville for a night last week. This was my first stay at a 4 Pts and I had read the reviews here before staying, so I had an idea what to expect.

The lobby, hall, and elevators did indeed feel a bit rough. Not quite the quality expected. The room itself was a very nice surprise. The furniture was nicely updated and the bathroom fixtures felt brand-new. The room vs other common areas felt like two entirely different hotels. The bed was quite comfortable and free wifi was nice. The room I had was also very quiet, I heard no other noises from other rooms, something I definitely appreciate. The hotel is also a five minute walk from the main downtown streets.

The receptionist at check in was also very pleasant. If I find myself in Asheville again, I wouldn't have a problem staying here again.

Recently stayed here for a night. A nice, lower-cost option for Asheville:

- Sort of on the edge of downtown, but close enough to walk to everything.

- Free parking; nice large lot.

- Very friendly, helpful front desk manager during the day.

- Sauna-like hallways, as previously noted.

- Room was clean and well equipped. Only problem was with the free wi-fi, which wasn't working properly because of some snafu by the 3rd party provider.

- Didn't hear a lot of noise, maybe because I was at the end of a hallway AND I'm pretty sure no one was in the adjoining room. But be aware that most of the rooms have connecting doors. IMO, there's nothing worse for noise than cutting a hole in a perfectly fine wall. This could explain why some people have noise issues with their neighbors.