aloft Chicago O'Hare, ORD, IL [Master Thread]
Jul 11, 2008, 10:08 am
#1
In memoriam
Original Poster
Join Date: Feb 2002
Location: Chicago, IL (ORD), Phoenix AZ (PHX)
Programs: UA 1K 1.9MM, Starwood Platinum, a nothing in several others
Posts: 5,176
aloft Chicago O'Hare, ORD, IL [Master Thread]
The aloft Chicago O'Hare is scheduled to open July 31, 2008 so I thought I would get a thread started for it. Some pics online here.
I had 2 reservations booked in August and September which have disappeared from the "My Stays" page. They do not show up either on the upcoming or canceled stays page. I called the platinum line and they could not locate it either by date or confirmation number. I was told to call the hotel directly ((847) 671-4444), but the person a that number does not have access to reservations system and told me to call (877 GO ALOFT). They cannot locate it either. Both reservations were booked on spg.com.
I was hoping to write a review for FT after my stay but it looks like this property does not want me. [This was resolved a few days later.]
Here are links to my extensive review. This was correct at the time of posting but there have been a few changes (e.g. parking fee rates) since then so you should also read the later postings.
I had 2 reservations booked in August and September which have disappeared from the "My Stays" page. They do not show up either on the upcoming or canceled stays page. I called the platinum line and they could not locate it either by date or confirmation number. I was told to call the hotel directly ((847) 671-4444), but the person a that number does not have access to reservations system and told me to call (877 GO ALOFT). They cannot locate it either. Both reservations were booked on spg.com.
I was hoping to write a review for FT after my stay but it looks like this property does not want me. [This was resolved a few days later.]
Here are links to my extensive review. This was correct at the time of posting but there have been a few changes (e.g. parking fee rates) since then so you should also read the later postings.
Last edited by gfowler-ord-1k; Sep 11, 2011 at 2:15 pm Reason: Add index to the reviews
Jul 11, 2008, 10:16 am
#2
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Los Angeles & Orange County, CA
Programs: Wouldn't you like to know?!
Posts: 23,822
It sounds like they have changed their reservation system. Call Platinum Concierge again, and tell them to search by guest name for that property.
Jul 11, 2008, 11:41 am
#3
In memoriam
Original Poster
Join Date: Feb 2002
Location: Chicago, IL (ORD), Phoenix AZ (PHX)
Programs: UA 1K 1.9MM, Starwood Platinum, a nothing in several others
Posts: 5,176
Starwood corporate services is investigating it now. I was told the search for the reservation was by "every method I know" (name, date, confirmation number). Nothing shows up.
Jul 12, 2008, 10:05 am
#4
Join Date: Sep 2004
Location: SAN
Programs: UA-GS,1.95MM, Hilton Diamond, Marriott Titanium, Hyatt Explorer
Posts: 423
Saw it
I was out for a walk by the Chicago (ORD) airport last night and saw a huge sign for Aloft on the side of the building. I wasn't aware one was opening, or else I would have walked down and got a closer look. Its in a pretty convneient location, about a 5 min ride from the airport via shuttle and about a 3 block walk to the train. Even pretty convenient to the convention center with about a block walk.
Jul 13, 2008, 11:51 pm
#5
Join Date: Sep 2007
Location: Louisville
Programs: Northwest, Starwood, Hilton, National Car
Posts: 24
Staying opening night...
I am booked to stay at the aloft O'Hare July 31st - August 3rd. I will give a full report from the hotel, this will be my first aloft stay.
Chris
NWA Platinum
SPG Platinum
HHonors Diamond
National Executive Elite
Chris
NWA Platinum
SPG Platinum
HHonors Diamond
National Executive Elite
Jul 15, 2008, 8:03 am
#6
In memoriam
Original Poster
Join Date: Feb 2002
Location: Chicago, IL (ORD), Phoenix AZ (PHX)
Programs: UA 1K 1.9MM, Starwood Platinum, a nothing in several others
Posts: 5,176
Looking forward to hearing your report kosair. I just received a call from the GM who told me that the reservation system is in transition and they should be viewable again on July 16th.
Jul 15, 2008, 8:11 am
#7
Join Date: Jan 2005
Location: SMF
Programs: Bonvoy Titanium, SPG LTP
Posts: 1,526
The aloft Chicago O'Hare is scheduled to open July 31, 2008 so I thought I would get a thread started for it.
I had 2 reservations booked in August and September which have disappeared from the "My Stays" page. They do not show up either on the upcoming or canceled stays page. I called the platinum line and they could not locate it either by date or confirmation number. I was told to call the hotel directly ((847) 671-4444), but the person a that number does not have access to reservations system and told me to call (877 GO ALOFT). They cannot locate it either. Both reservations were booked on spg.com.
I was hoping to write a review for FT after my stay but it looks like this property does not want me.
I had 2 reservations booked in August and September which have disappeared from the "My Stays" page. They do not show up either on the upcoming or canceled stays page. I called the platinum line and they could not locate it either by date or confirmation number. I was told to call the hotel directly ((847) 671-4444), but the person a that number does not have access to reservations system and told me to call (877 GO ALOFT). They cannot locate it either. Both reservations were booked on spg.com.
I was hoping to write a review for FT after my stay but it looks like this property does not want me.
Jul 16, 2008, 11:14 am
#8
In memoriam
Original Poster
Join Date: Feb 2002
Location: Chicago, IL (ORD), Phoenix AZ (PHX)
Programs: UA 1K 1.9MM, Starwood Platinum, a nothing in several others
Posts: 5,176
kosair, my advice is to recheck your reservation to make sure everything is in order. I am a little tolerant because I realize most properties have startup problems but this one has cost me about 2 hours of my time getting it taken care of.
Jul 20, 2008, 5:18 pm
#9
Join Date: Jul 2005
Location: Quebec, Canada
Programs: Marriott Bonvoy,IHG Rewards, Aeroplan
Posts: 62
Opening August 24th?
In English, Starwood's web site indicates "Now accepting reservations for arrival on or after July 24, 2008".
In French, it shows ""Accepting reservations for arrival on or after July 31, 2008".
The hotel's phone number is directed to a message stating that the hotel is opening on July 17th (today is the 20th).
Confused? A call to 1-877-GO-ALOFT confirms opening on the 24th.
Weekend rates start at $109 with the 3rd night free.
Aloha!
In French, it shows ""Accepting reservations for arrival on or after July 31, 2008".
The hotel's phone number is directed to a message stating that the hotel is opening on July 17th (today is the 20th).
Confused? A call to 1-877-GO-ALOFT confirms opening on the 24th.Weekend rates start at $109 with the 3rd night free.
Aloha!
Jul 21, 2008, 1:45 am
#10
Company Representative - Starwood
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
In English, Starwood's web site indicates "Now accepting reservations for arrival on or after July 24, 2008".
In French, it shows ""Accepting reservations for arrival on or after July 31, 2008".
The hotel's phone number is directed to a message stating that the hotel is opening on July 17th (today is the 20th).
Confused? A call to 1-877-GO-ALOFT confirms opening on the 24th.
Weekend rates start at $109 with the 3rd night free.
Aloha!
In French, it shows ""Accepting reservations for arrival on or after July 31, 2008".
The hotel's phone number is directed to a message stating that the hotel is opening on July 17th (today is the 20th).
Confused? A call to 1-877-GO-ALOFT confirms opening on the 24th.Weekend rates start at $109 with the 3rd night free.
Aloha!
The opening date should be 24th July according to the details provided.
[email protected]
Jul 21, 2008, 7:59 am
#11
Join Date: Sep 2007
Location: Louisville
Programs: Northwest, Starwood, Hilton, National Car
Posts: 24
Reservation system back working
I just checked and my reservation is fine. Thanks for alerting me to the reservation system problems.
I hope to have a great stay at aloft Chicago O'Hare and I will post about my stay from the hotel.
Chris
I hope to have a great stay at aloft Chicago O'Hare and I will post about my stay from the hotel.
Chris
Jul 21, 2008, 2:03 pm
#12
Join Date: Nov 2000
Location: Boston, MA
Programs: UA 1K 3MM Lifetime, AA PlatPro,Marriott Titanium Elite Lifetime, Hyatt Globalist
Posts: 741
Ouch! 
Our Corporate SET rate doesn't apply at this hotel. It shows as 'Gp NonComm Default'. The rate is nearly double what I can get at the nearby Westin O'Hare so it's out of policy to stay here.
Maybe they haven't loaded corporate discounts yet.
Our Corporate SET rate doesn't apply at this hotel. It shows as 'Gp NonComm Default'. The rate is nearly double what I can get at the nearby Westin O'Hare so it's out of policy to stay here.
Maybe they haven't loaded corporate discounts yet.
Jul 22, 2008, 11:19 am
#13
In memoriam
Original Poster
Join Date: Feb 2002
Location: Chicago, IL (ORD), Phoenix AZ (PHX)
Programs: UA 1K 1.9MM, Starwood Platinum, a nothing in several others
Posts: 5,176
Jul 23, 2008, 1:32 pm
#14
Join Date: May 2001
Location: IAD
Posts: 6,146
I would love to hear from one of the early visitors about this hotel. One thing I can't figure out from the website is whether parking is free or not; it seems to indicate that valet parking is $28/night. Presently I've booked a package that includes free parking which would imply that it usually costs money but am still curious what the reality is.
Jul 23, 2008, 1:36 pm
#15
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
I would love to hear from one of the early visitors about this hotel. One thing I can't figure out from the website is whether parking is free or not; it seems to indicate that valet parking is $28/night. Presently I've booked a package that includes free parking which would imply that it usually costs money but am still curious what the reality is.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]