Sheraton Crescent Hotel

100   Recommended
October 15, 2001 by

 Map | 1 Review | 100% Recommended
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Sheraton Crescent Hotel
 Map | 1 Review | 100% Recommended

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Liked:
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Food
Amenities
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Just got back from a business trip to PHX with a group of employees and we stayed at the Sheraton Crescent. All I can say was that I was absolutely BLOWN AWAY by the staff at this property. They didn't get the Plat amenity right but we got breakfast and appetizer vouchers for the restaurant, as well as some incredible service.

Overall it was a great stay and I would definitely return.

Check In

I was the only SPG Plat in the group yet they upgraded all FOUR of us to the Club floor, which is above and beyond what's required. I should've gotten names but the clerk working the front desk couldn't have been more helpful and friendly when we checked in. She made sure all of us were properly settled in and even inquired about whether we'd gotten our Plat amenity, we said we hadn't and she said she'd make sure we did.

Service

Even out of the ordinary requests were handled with aplomb. I had a fedex delivered First Overnight at 8:00 AM and the front desk staff initially didn't know was there when I went down. One of the bellmen said, "Don't worry, Mr. Kane, I'll just head over to the loading dock and see if it arrived." He sped off and came back 5 minutes later with the package in hand. Lots of times I've stayed in hotels and had thigns delivered where the package was at the FRONT DESK and the staff couldn't be bothered to look down and see it at their feet.

Feat #2 was when I, being perpetually underpacked, needed a clean pair of jeans so that I could change after my LAS-EWR redeye. I went down to the front desk at 8:30 and asked if they could get my jeans laundered and have 'em back by noon. They said no problem. I went back with some trepidation to find that the jeans were done and hanging in my room... AND they didn't even charge me for the service.

The property itself is rather large, with quite a few amenities including a water-slide. My favorite perk of the hotel is their policy of charging a $5 surcharge per day for the room which includes just about EVERYTHING other hotels surcharge for including local phonecalls (up to an hour, I think that's fair), valet service, gym, pool, and other amenity access. I truly think this should be a standard across the Starwood brand, I guarantee it'd bring in a LOT of business. Unfortunately I didn't get to partake in any of the amenities but they LOOKED nice.

Room

The rooms themselves were nondescript but large and very comfy. They all had sofa-sleepers in them in addition to king size beds. The bathroom had been redone in marble and was decently spacious, a standard sized hotel bathroom with combined shower/bath.

The A/C was rather OVEReffective, but I guess in Phoenix it needs to be in order to combat those 117 degree days.

All in all the only thing lacking in the room was high-speed Internet access. As the modem in my laptop died while on this trip, I was dying without broadband access! Thankfully, Voicestream had just inaugurated GPRS service and the V'stream store in the nearby Metro Park mall had one.Not quite 1.5 Mbps but it did the job.

Overall

Overall it was a great stay and I would definitely return.

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