JustHereToFly

Does someone know what information from ITA Matrix I need to provide over the phone to Delta to get a fare that shows available on ITA Matrix to be pulled up successfully by the Delta agent on the phone?
I tried with multiple agents yesterday and the reply I got was that the fare was not available even though it shows as available yesterday and today on ITA Matrix and I'm able to pull up the fare on delta.com using ITA Matrix Powertools.

Some background: I am trying to change an existing reservation (I don't think I can use ITA Matrix to make a change online?) and trying to change it to KL and AF flights and fares since it is almost half the price of the very same metal flights on DL flights and DL fares. The fare shows as available on the AF website and ITA Matrix. I just started using ITA Matrix recently and am loving it, but still figuring some things out. I realize this is complicated by trying to get KL and AF flight numbers on Delta stock.

Apologies if this information is somewhere else and I wasn't able to find it with my searches. Thank you!!

xliioper

Be careful with ITA if using multi-city as it does not check married segment availability. You can potentially bring up AF/KL fares from ITA on delta.com with ITA Matrix Powertools browser extension, but it won't let you exchange an existing DL fare. Not sure how much luck you will have with DL agent.

JustHereToFly

Thanks for the insight xliioper, I'll keep that in mind for multi-city fares. In this specific case it is a round-trip fare going outbound on KL and returning on AF.

Are there different limitations on fare availability for exchanges compared to new tickets? I assumed the paid amount for an existing ticket could be applied to an exchange for all tickets?

Thanks.

aacar

Why not just cancel your existing reservation and apply the eCredit when booking online?

findark

Segments and booking codes are all that should be necessary, unless you are pricing something other than the lowest available in your booking code.

No. Generally, using the value of an existing unflown ticket toward the value of a new ticket at today's prices should always be an option. If you post the exact itinerary, people here might be able to help point out any issues.

sydneyracquelle

As long as it’s not BE.

findark

You should functionally be able to "change" a BE ticket too, although it's technically cancel -> eCredit -> ticket and you'd pay the change fee.

JustHereToFly

it’s not a BE ticket. The issue the phone agent said was they couldn’t get the new itinerary to price.

I should also say that I am able to pull up this itinerary and price (same as ITA Matrix) on the Air France site.

JustHereToFly

thanks findark

Is the booking code the same as the Fare class/code? I just googled it and found conflicting explanations.

Perhaps that is what I did wrong? I only gave the fare code and segments? when I call again should I give the entire fare codes instead?

findark

It is the single letter occurring after the class of service, such as Delta One (I) would be in I class.

DLTERM and other command-line systems should be set up to auto-price based on an input like "date orig dest flight rbd" for each segment, e.g. "05-May-24 MSP CDG DL152 I". If an agent wants the information in that order, it's a good sign they're not just using the same website you are.

If the new itinerary doesn't price, perhaps there is a valid reason for that.