Compensation for involuntary downgrade to WTP then rebooked in J next day
Apr 24, 2024, 4:00 pm
#1
Original Poster
Join Date: Mar 2015
Location: SFO, BRU, ADB
Programs: UA Gold, BA Silver, Marriott Titanium, IHG Plat, Hilton Gold
Posts: 707
Compensation for involuntary downgrade to WTP then rebooked in J next day
Hi,
A few months ago, I was flying SFO-JFK-LHR-BRU in paid J. When I got to JFK, I went to the gate of my next flight to get my boarding pass but was informed that the flight was oversold and that I was assigned a seat in WTP. (They were only able to print my BP for the first segment when checking-in in SFO, which initially made me think that was a good sign of a potential op-up to F
).
I inquired about options to be put on a later flight in CW but all flights to Europe on BA / other airlines were sold out in J for the evening. They accepted to rebook me on EWR-BRU on UA the next day in J.
In terms of compensation, do I claim the 600 Euros as I got to my destination a day late? Or the 75% reimbursement for downgrade?
And can I ask a refund for the accommodation of the extra night incurred in NYC? The agent in JFK seemed to think I am NOT eligible as I had the option to take the flight I booked (albeit in a lower class)
On a positive note, the process to get the TPs for original routing was relatively easy using the email template provided here. It just took a while but didn't have to call or follow-up on the request.
A few months ago, I was flying SFO-JFK-LHR-BRU in paid J. When I got to JFK, I went to the gate of my next flight to get my boarding pass but was informed that the flight was oversold and that I was assigned a seat in WTP. (They were only able to print my BP for the first segment when checking-in in SFO, which initially made me think that was a good sign of a potential op-up to F
).I inquired about options to be put on a later flight in CW but all flights to Europe on BA / other airlines were sold out in J for the evening. They accepted to rebook me on EWR-BRU on UA the next day in J.
In terms of compensation, do I claim the 600 Euros as I got to my destination a day late? Or the 75% reimbursement for downgrade?
And can I ask a refund for the accommodation of the extra night incurred in NYC? The agent in JFK seemed to think I am NOT eligible as I had the option to take the flight I booked (albeit in a lower class)
On a positive note, the process to get the TPs for original routing was relatively easy using the email template provided here. It just took a while but didn't have to call or follow-up on the request.
Apr 24, 2024, 4:03 pm
#2
Join Date: Mar 2014
Location: London, UK
Programs: BAEC
Posts: 2,290
Hi,
A few months ago, I was flying SFO-JFK-LHR-BRU in paid J. When I got to JFK, I went to the gate of my next flight to get my boarding pass but was informed that the flight was oversold and that I was assigned a seat in WTP. (They were only able to print my BP for the first segment when checking-in in SFO, which initially made me think that was a good sign of a potential op-up to F).
I inquired about options to be put on a later flight in CW but all flights to Europe on BA / other airlines were sold out in J for the evening. They accepted to rebook me on EWR-BRU on UA the next day in J.
In terms of compensation, do I claim the 600 Euros as I got to my destination a day late? Or the 75% reimbursement for downgrade?
And can I ask a refund for the accommodation of the extra night incurred in NYC? The agent in JFK seemed to think I am NOT eligible as I had the option to take the flight I booked (albeit in a lower class)
On a positive note, the process to get the TPs for original routing was relatively easy using the email template provided here. It just took a while but didn't have to call or follow-up on the request.
A few months ago, I was flying SFO-JFK-LHR-BRU in paid J. When I got to JFK, I went to the gate of my next flight to get my boarding pass but was informed that the flight was oversold and that I was assigned a seat in WTP. (They were only able to print my BP for the first segment when checking-in in SFO, which initially made me think that was a good sign of a potential op-up to F
).I inquired about options to be put on a later flight in CW but all flights to Europe on BA / other airlines were sold out in J for the evening. They accepted to rebook me on EWR-BRU on UA the next day in J.
In terms of compensation, do I claim the 600 Euros as I got to my destination a day late? Or the 75% reimbursement for downgrade?
And can I ask a refund for the accommodation of the extra night incurred in NYC? The agent in JFK seemed to think I am NOT eligible as I had the option to take the flight I booked (albeit in a lower class)
On a positive note, the process to get the TPs for original routing was relatively easy using the email template provided here. It just took a while but didn't have to call or follow-up on the request.
Apr 24, 2024, 5:13 pm
#4
Join Date: Apr 2016
Programs: Bonvoy Titanium, Hilton Diamond, BA Silver, IHG Spire, AMEX Plat
Posts: 619
Pretty sure you’re only due duty of care for the night you stayed in NYC as goodwill, EU261 treats it as voluntary flight change, but in most cases BA will pay if you claim.
You can’t claim for a downgrade as you flew J and as it was a voluntary rebooking you can’t claim EC261 but why not try (but expect to be rejected)
You can’t claim for a downgrade as you flew J and as it was a voluntary rebooking you can’t claim EC261 but why not try (but expect to be rejected)
Apr 24, 2024, 5:33 pm
#5
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,959
Yes, it may be worth a claim, sometimes BA's IT has advantages......
