Feb 9, 2020, 10:43 pm
Last edit by: IMH
As of 18 December 2020 Accor (finally) has a straightforward policy and a simple form to request a voucher. It may or may not work, however (it didn't work for IMH on 21.12.2020). The details in English are here: https://all.accor.com/event/information.en.shtml
The important part is as follows. I've removed the link to the form, however, as it's an individually generated URL.
The important part is as follows. I've removed the link to the form, however, as it's an individually generated URL.
Originally Posted by Accor
Booked a non-flexible rate directly with Accor and need to cancel?
Guest who planned to stay in one of our hotels prior to and inclusive of 28th February 2021 may modify their reservation for a later date without any modification fees subject to availability and applicable rates and conditions) or request a credit voucher for the full amount of the original booking value for use at a future date, (all at once or over several occasions), at the same hotel within 18 months of the voucher issue date. If the booked hotel is closed at the date of your stay, or if the hotel is not allowed to accommodate the guest based on official orders, you can cancel your reservation free of charge and receive a full refund.
➔ To cancel and get a credit voucher please use the following link
(valid for our hotels in Europe, Middle East, Africa Asia Pacific and Brazil)
Claim a voucher [ -- link removed -- ]
➔ To modify or cancel the dates of your stay, please contact the hotel directly.
Guest who planned to stay in one of our hotels prior to and inclusive of 28th February 2021 may modify their reservation for a later date without any modification fees subject to availability and applicable rates and conditions) or request a credit voucher for the full amount of the original booking value for use at a future date, (all at once or over several occasions), at the same hotel within 18 months of the voucher issue date. If the booked hotel is closed at the date of your stay, or if the hotel is not allowed to accommodate the guest based on official orders, you can cancel your reservation free of charge and receive a full refund.
➔ To cancel and get a credit voucher please use the following link
(valid for our hotels in Europe, Middle East, Africa Asia Pacific and Brazil)
Claim a voucher [ -- link removed -- ]
➔ To modify or cancel the dates of your stay, please contact the hotel directly.
Accor Coronavirus Policy (bookings, status etc.)
Apr 2, 2020, 7:25 pm
#511
Join Date: Oct 2016
Programs: Accor, Qantas Frequent Flyer, Virgin Velocity
Posts: 570
Just a guess - I dont have any evidence to say it with certainty.
Apr 3, 2020, 1:49 am
#512
Join Date: May 2010
Location: Global Again
Programs: OWS IHG Diamond + Accor Plat, Scandic Top Level
Posts: 768
Cancellation Policy Extended
Global Policy for Existing reservations for upcoming travel through May 31, 2020:
• Guests who booked a non-flexible rate with Accor for travel prior to May 31,2020 may modify their reservation for future travel through May 31, 2021 without any modification fees by contacting the hotel directly. For a list of hotels, please refer to https://all.accor.com/gb/world/hotels-accor-monde.shtml
Note: changes to existing reservations will be subject to availability and any rate differences
In regions affected by government-issued travel restrictions, the following applies:
For hotels in North and Central America, Europe (Except France and Italy), the United Kingdom, Middle East, Africa and Asia Pacific:
• For a stay between March 17th, 2020 May 1st, 2020, may modify their reservation for a future date to May 31st, 2021 without any modification fees (subject to availability and applicable rates and conditions) or cancel their reservation and be refunded without penalty. To cancel or modify your reservation, please contact the hotel directly.
Found on the ALL home page CV19 tab
• Guests who booked a non-flexible rate with Accor for travel prior to May 31,2020 may modify their reservation for future travel through May 31, 2021 without any modification fees by contacting the hotel directly. For a list of hotels, please refer to https://all.accor.com/gb/world/hotels-accor-monde.shtml
Note: changes to existing reservations will be subject to availability and any rate differences
In regions affected by government-issued travel restrictions, the following applies:
For hotels in North and Central America, Europe (Except France and Italy), the United Kingdom, Middle East, Africa and Asia Pacific:
• For a stay between March 17th, 2020 May 1st, 2020, may modify their reservation for a future date to May 31st, 2021 without any modification fees (subject to availability and applicable rates and conditions) or cancel their reservation and be refunded without penalty. To cancel or modify your reservation, please contact the hotel directly.
Found on the ALL home page CV19 tab
Apr 3, 2020, 2:20 am
#513
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,690
Well we are getting there. Accor still seems to have a problem calling it a global waiver but I guess "North and Central America, Europe (Except France and Italy), the United Kingdom, Middle East, Africa and Asia Pacific" is almost global now. South America is the last hold out for reasons known only to Accor. 
All of this after weeks of missteps and dragging them kicking and screaming into reality. An early, clear and decisive waiver decision would have done wonders for the reputation. A reputation which is now very tarnished in my view.
All of this after weeks of missteps and dragging them kicking and screaming into reality. An early, clear and decisive waiver decision would have done wonders for the reputation. A reputation which is now very tarnished in my view.
Apr 3, 2020, 7:41 am
#515
Join Date: Apr 2009
Location: Vienna
Programs: BAEC Gold, TK E+, LH Sen, Accor Plat, Base level: AF, AS, DL, Hilton, IHG
Posts: 194
Shuttle
Apr 3, 2020, 9:30 am
#517
Join Date: Mar 2020
Programs: Accor ALL, IHG, Miles & More; FlyingBlue
Posts: 7
Why? Why not? It's the Accor way! Doing things differently across different geographies, demographics, brands, dates, zodiac signs, or whatever else they can use for segmentation... is what Accor does. Accor is consistently inconsistent.
But if you don't like the policy, just wait a couple of days. I'm sure they'll change it again to something else you won't like, but hopefully you'll dislike it just a little bit less than the previous iteration.
But if you don't like the policy, just wait a couple of days. I'm sure they'll change it again to something else you won't like, but hopefully you'll dislike it just a little bit less than the previous iteration.
Apr 3, 2020, 6:23 pm
#518
Join Date: Jan 2005
Location: SIN 5 days out of 7
Programs: BD*G, A3*G, BA-S, Accor Gold, IHG Amb
Posts: 5,505
I would expect most bookings to become cancel able very soon as Accor plan to close 2/3 of their hotels:
http://www.thejakartapost.com/amp/tr...ronavirus.html
edit: Sorry just saw an earlier post about this.
Addon:
if it helps anyone who is trying to cancel their bookings in Thailand but can’t claim on insurance - this morning Thailand banned all arriving International Passenger flights which might give a new avenue under trip cancellation insurance.
http://www.thejakartapost.com/amp/tr...ronavirus.html
edit: Sorry just saw an earlier post about this.
Addon:
if it helps anyone who is trying to cancel their bookings in Thailand but can’t claim on insurance - this morning Thailand banned all arriving International Passenger flights which might give a new avenue under trip cancellation insurance.
Last edited by jbfield; Apr 3, 2020 at 6:36 pm
Apr 4, 2020, 10:36 am
#520
Join Date: Apr 2020
Posts: 1
We have a group booking for over EUR 3000 in Poland, in April. The hotel is refusing to refund, seemingly on the basis of "All group bookings, including for meetings and events, our global sales teams are working closely with hotels to provide the maximum flexibility possible, in assessing case by case the need to cancel or postpone events.". and saying that the text at the top of the page ("may ... cancel their reservation and be refunded without penalty") only applies to individual bookings. Obviously the hotel wants to keep its money...
How do I make contact with the relevant "global sales team" to try to get this sorted out?
How do I make contact with the relevant "global sales team" to try to get this sorted out?
Apr 4, 2020, 10:54 am
#521
Original Poster
Join Date: Jul 2014
Location: Saint Brieuc
Programs: HHonors, Accorhotel Platinium, Nordic Choice Platinium
Posts: 983
Special membership status extensions for 2020 for Greater China
Special membership status extensions for 2020
- ALL Silver, Gold, Platinum and Diamond members whose status expires on 31 December 2020, will have their membership status extended until 31 December 2021. Your individual status extension will be reflected in your member profile by 30 May 2020, and is accessible via all.accor.com or on the All app.
- Any member of ALL whose Rewards points have an expiry between 1 February 2020 and 31 January 2021 will have the points expiry paused, and any expired points will be reinstated. Rewards points are valid for 365 consecutive days from the date of the most recent eligible expenditure. Your renewed individual points balance will be reflected in your member profile by 30 May 2020, and is accessible via all.accor.com or on the All app.
- For ALL Platinum and Diamond members’ Suite Night Upgrade benefit not used before 31 December 2020, the validity of the upgrade will be extended until 31 December 2021, and will align with the extended membership annual status validity date. Your extended Suite Night Upgrade benefit will be reflected in your member profile by 30 May 2020, and is accessible via all.accor.com or on the All app.
Apr 4, 2020, 11:03 am
#522
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 1,201
Special membership status extensions for 2020
- ALL Silver, Gold, Platinum and Diamond members whose status expires on 31 December 2020, will have their membership status extended until 31 December 2021. Your individual status extension will be reflected in your member profile by 30 May 2020, and is accessible via all.accor.com or on the All app.
- Any member of ALL whose Rewards points have an expiry between 1 February 2020 and 31 January 2021 will have the points expiry paused, and any expired points will be reinstated. Rewards points are valid for 365 consecutive days from the date of the most recent eligible expenditure. Your renewed individual points balance will be reflected in your member profile by 30 May 2020, and is accessible via all.accor.com or on the All app.
- For ALL Platinum and Diamond members’ Suite Night Upgrade benefit not used before 31 December 2020, the validity of the upgrade will be extended until 31 December 2021, and will align with the extended membership annual status validity date. Your extended Suite Night Upgrade benefit will be reflected in your member profile by 30 May 2020, and is accessible via all.accor.com or on the All app.
This is good news for Mainland China etc, but is still the drip drip drip.
Accor : EVERYONE needs this, do it now. Also extend the Accor Plus by a year as well, or you will not get many renewals on this ....
Apr 4, 2020, 11:07 am
#523
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 1,201
We have a group booking for over EUR 3000 in Poland, in April. The hotel is refusing to refund, seemingly on the basis of "All group bookings, including for meetings and events, our global sales teams are working closely with hotels to provide the maximum flexibility possible, in assessing case by case the need to cancel or postpone events.". and saying that the text at the top of the page ("may ... cancel their reservation and be refunded without penalty") only applies to individual bookings. Obviously the hotel wants to keep its money...
How do I make contact with the relevant "global sales team" to try to get this sorted out?
How do I make contact with the relevant "global sales team" to try to get this sorted out?
Apr 4, 2020, 11:08 am
#524
Join Date: Oct 2010
Location: Belgium
Programs: ALL Black Limitless | Hilton Diamond | Hyatt Globalist | Marriott Ambassador | Avis President's Club
Posts: 212
Special membership status extensions for 2020
- ALL Silver, Gold, Platinum and Diamond members whose status expires on 31 December 2020, will have their membership status extended until 31 December 2021. Your individual status extension will be reflected in your member profile by 30 May 2020, and is accessible via all.accor.com or on the All app.
- Any member of ALL whose Rewards points have an expiry between 1 February 2020 and 31 January 2021 will have the points expiry paused, and any expired points will be reinstated. Rewards points are valid for 365 consecutive days from the date of the most recent eligible expenditure. Your renewed individual points balance will be reflected in your member profile by 30 May 2020, and is accessible via all.accor.com or on the All app.
- For ALL Platinum and Diamond members’ Suite Night Upgrade benefit not used before 31 December 2020, the validity of the upgrade will be extended until 31 December 2021, and will align with the extended membership annual status validity date. Your extended Suite Night Upgrade benefit will be reflected in your member profile by 30 May 2020, and is accessible via all.accor.com or on the All app.
Apr 4, 2020, 12:17 pm
#525
Join Date: Dec 2014
Programs: Accor ALL Platinum
Posts: 1,111
Special membership status extensions for 2020
- ALL Silver, Gold, Platinum and Diamond members whose status expires on 31 December 2020, will have their membership status extended until 31 December 2021. Your individual status extension will be reflected in your member profile by 30 May 2020, and is accessible via all.accor.com or on the All app.
- Any member of ALL whose Rewards points have an expiry between 1 February 2020 and 31 January 2021 will have the points expiry paused, and any expired points will be reinstated. Rewards points are valid for 365 consecutive days from the date of the most recent eligible expenditure. Your renewed individual points balance will be reflected in your member profile by 30 May 2020, and is accessible via all.accor.com or on the All app.
- For ALL Platinum and Diamond members’ Suite Night Upgrade benefit not used before 31 December 2020, the validity of the upgrade will be extended until 31 December 2021, and will align with the extended membership annual status validity date. Your extended Suite Night Upgrade benefit will be reflected in your member profile by 30 May 2020, and is accessible via all.accor.com or on the All app.