Diverted flight and Aeroplan posting of partner flights
Mar 14, 2017 | 12:06 pm
#1
Original Poster
Join Date: Jun 2011
Location: Montreal
Posts: 221
Diverted flight and Aeroplan posting of partner flights
Flew with LH 2 weeks ago BCN-FRA on a Z class fare, tickets booked on 014 stock along with 2 AC flights. Received my miles for both AC flights, but nothing for the LH flight.
Flight was diverted from FRA to NUE due to bad weather and lighting strike on the plane.
Tried to claim missing miles from the AE website, got an answer that the demand wasnt approved by Partner.
Does that mean that:
1- this is still pending and it simply wasnt an automatic approval?
2- LH is refusing to credit miles (is this due to diversion?)
What can I/should I do?
Flight was diverted from FRA to NUE due to bad weather and lighting strike on the plane.
Tried to claim missing miles from the AE website, got an answer that the demand wasnt approved by Partner.
Does that mean that:
1- this is still pending and it simply wasnt an automatic approval?
2- LH is refusing to credit miles (is this due to diversion?)
What can I/should I do?
Mar 14, 2017 | 1:56 pm
#2
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 24,078
Flew with LH 2 weeks ago BCN-FRA on a Z class fare, tickets booked on 014 stock along with 2 AC flights. Received my miles for both AC flights, but nothing for the LH flight.
Flight was diverted from FRA to NUE due to bad weather and lighting strike on the plane.
Tried to claim missing miles from the AE website, got an answer that the demand wasnt approved by Partner.
Does that mean that:
1- this is still pending and it simply wasnt an automatic approval?
2- LH is refusing to credit miles (is this due to diversion?)
Flight was diverted from FRA to NUE due to bad weather and lighting strike on the plane.
Tried to claim missing miles from the AE website, got an answer that the demand wasnt approved by Partner.
Does that mean that:
1- this is still pending and it simply wasnt an automatic approval?
2- LH is refusing to credit miles (is this due to diversion?)
What can I/should I do?
Small claims court for those not faint of heart and with too much time on their hands.
Mar 14, 2017 | 3:43 pm
#3
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Join Date: Mar 2013
Location: YVR
Programs: AC SE*2MM. SPG Plat life
Posts: 4,644
Mar 14, 2017 | 3:59 pm
#4
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 24,078
^ Someone is channeling Alexis Carrington.
Mar 14, 2017 | 7:42 pm
#6
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Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Mar 16, 2017 | 2:05 pm
#7
Original Poster
Join Date: Jun 2011
Location: Montreal
Posts: 221
Don't have any status, so no SE concierge to contact.
Instead of calling AE and wait for a long time to argue with them and no result, I tried to credit it online to my miles and more account, and got the points instantly. I will probably lose them in 2 years time when they expire, but at least I got them for the moment (and it's 1250pts for such booking class intra europe flights with M&M)
Instead of calling AE and wait for a long time to argue with them and no result, I tried to credit it online to my miles and more account, and got the points instantly. I will probably lose them in 2 years time when they expire, but at least I got them for the moment (and it's 1250pts for such booking class intra europe flights with M&M)
Mar 16, 2017 | 2:23 pm
#8
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 24,078
Indeed that should always be the first step. Somehow I assumed you had tried and been denied, as it happened to me.