AC Website (aircanada.com) Experiences/Complaints/Issues (Nov 2020 onwards)
Jun 18, 2024, 8:12 am
#2103
Join Date: Sep 2023
Posts: 546
Jun 19, 2024, 6:56 am
#2106
Join Date: Apr 2012
Location: Western Kentucky
Programs: AA, UA, Chase, Amex
Posts: 14
Flight Times Not Accurate
Flying family of 5 next week. NBO-CAI-IST. Booked on EgyptAir via AirCanada.
Last communication from AirCanada was 2 months ago. On EgyptAir discovered today our flight departure/arrival is 1 hour later than what is on AirCanada website. How can this be so inaccurate?
Last communication from AirCanada was 2 months ago. On EgyptAir discovered today our flight departure/arrival is 1 hour later than what is on AirCanada website. How can this be so inaccurate?
Jun 19, 2024, 8:26 am
#2107
Join Date: Jan 2024
Location: YYZ
Programs: AC 75K, FB Gold, BW Diamond Select
Posts: 138
Flight times change very regularly for a number of reasons. You should receive notification when it does. Often this gets sent to the Junk mail folder.
I've also seen in the past websites not taking into account the change for daylight savings hours.
I've also seen in the past websites not taking into account the change for daylight savings hours.
Jun 19, 2024, 9:33 am
#2109
Formerly known as newbie elite
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, Accor Platinum, AC50K
Posts: 3,005
If I had AC 014 tickets flying on another carrier, I would a) find my booking on the operating carrier website for the correct information and b) activate flight notifications there. Would not rely on information on AC website for other airlines (and vice-versa)
Jun 19, 2024, 9:34 am
#2110
Join Date: Apr 2016
Posts: 653
I think it's a bug with daylight savings time. I've seen it come up as a discrepancy immediately after booking and there's been issues reported in this thread.
Last edited by Adam Smith; Jun 19, 2024 at 9:41 am Reason: Edit to reflect thread move
Jun 19, 2024, 9:58 am
#2111
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 6,029
Jun 19, 2024, 2:07 pm
#2112
Join Date: Jan 2024
Location: YYZ
Programs: AC 75K, FB Gold, BW Diamond Select
Posts: 138
For the past couple of months I've been experience a problem when trying to check in for multi segment trips. It doesn't matter whether I'm using the app or browser on a phone or computer, every time I go to check in, it will only allow me to check in for the one segment that is within 24hrs.
For example, tomorrow I'm flying YYZ-YYC-YVR-YYD. Returning YYD-YVR-YYZ.
I first got notification to check in for the flight to Calgary, then later, to Vancouver, and then to Smithers. In the app and in My Bookings my trip is listed as to Smithers.
Then once the 24 hrs was up for the return flight leaving Smithers, I got an email saying to check in for my trip to Toronto. I go to check in, and it will only process the flight from Smithers to Vancouver. Not onwards to Toronto.
Is there something I need to do to permit check in for connection flights? Or am I just having bad luck with AC's IT?
For example, tomorrow I'm flying YYZ-YYC-YVR-YYD. Returning YYD-YVR-YYZ.
I first got notification to check in for the flight to Calgary, then later, to Vancouver, and then to Smithers. In the app and in My Bookings my trip is listed as to Smithers.
Then once the 24 hrs was up for the return flight leaving Smithers, I got an email saying to check in for my trip to Toronto. I go to check in, and it will only process the flight from Smithers to Vancouver. Not onwards to Toronto.
Is there something I need to do to permit check in for connection flights? Or am I just having bad luck with AC's IT?
On mileage run flights like this, where all the travel is done in one day, without significant (approx. > 6hr) connection times, the IT system cannot tell where one journey starts and ends, and the next begins.
This means that it doesn't know which flights it can add for check-in purposes as a connection, and which flights belong to the return journey.
Even though the app and website have it broken down into flights to destination XXX and return back to ZZZ, the check-in system cannot recognise that.
I was informed that this has been escalated to the programming team, and hopefully a resolution should be found that will fix this issue.
Last edited by DrNest; Jun 19, 2024 at 8:34 pm Reason: Typo
Jun 19, 2024, 8:15 pm
#2113
Join Date: Sep 2015
Posts: 1,331
The website used to remember my most recent searches, but for a while now it always thinks I'm searching SFO-YYZ.
The origin and destination fields used to select the text when you click into the fields - if you are searching for a new city, you just have to click into the field and type the new city.
So now many of my searches are from "San FranciscoYVR".
The origin and destination fields used to select the text when you click into the fields - if you are searching for a new city, you just have to click into the field and type the new city.
So now many of my searches are from "San FranciscoYVR".
Jun 19, 2024, 8:50 pm
#2114
Join Date: May 2012
Location: Calgary
Programs: Air Canada Aeroplan, Alaska MileagePlan, IHG Rewards
Posts: 706
I posted this a little while ago, and just had a call from Air Canada to explain:
On mileage run flights like this, where all the travel is done in one day, without significant (approx. > 6hr) connection times, the IT system cannot tell where one journey starts and ends, and the next begins.
This means that it doesn't know which flights it can add for check-in purposes as a connection, and which flights belong to the return journey.
Even though the app and website have it broken down into flights to destination XXX and return back to ZZZ, the check-in system cannot recognise that.
I was informed that this has been escalated to the programming team, and hopefully a resolution should be found that will fix this issue.
On mileage run flights like this, where all the travel is done in one day, without significant (approx. > 6hr) connection times, the IT system cannot tell where one journey starts and ends, and the next begins.
This means that it doesn't know which flights it can add for check-in purposes as a connection, and which flights belong to the return journey.
Even though the app and website have it broken down into flights to destination XXX and return back to ZZZ, the check-in system cannot recognise that.
I was informed that this has been escalated to the programming team, and hopefully a resolution should be found that will fix this issue.
