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SQx, Aeroplan totals, and status benefits may be incorrect for some members

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SQx, Aeroplan totals, and status benefits may be incorrect for some members

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Old Oct 24, 2024 | 3:23 pm
  #31  
formerly known as DeltaNYC
1M40 Countries Visited20 Years on Site
 
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And today my worldwide companion passes doubled in number from 2 to 4. This keeps getting better!
Far Siren is offline  
Old Oct 24, 2024 | 5:00 pm
  #32  
 
Join Date: May 2021
Location: YYZ
Programs: AC Super Elite, Hilton Diamond
Posts: 26
I am sitting (for now) on 40,000 extra SQM and 2 extra priority passes. However I have not been given an option for choosing my 300k threshold bonus.
timeout58 is offline  
Old Oct 24, 2024 | 5:12 pm
  #33  
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Originally Posted by Far Siren
And today my worldwide companion passes doubled in number from 2 to 4. This keeps getting better!
I tried to make a booking thinking I had actually earned another one, and received an error at the very last step (something along the lines of "no available priority awards"). My credit card was even authorized for the associated taxes & fees - but the booking didn't go through.
ysbyvr is offline  
Old Oct 24, 2024 | 9:12 pm
  #34  
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Join Date: Oct 2018
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Point transfer - total not updated

Have an (unusual to me) issue with Aeroplan account.
1. Transferred points from Capital One card. Activity page in the account shows incoming points transaction, but not added to the total.
2. Tried a small transfer from Amex - same issue, shows in the incoming transactions, not added to the total.
It's been half a day since the transactions appeared. Previously total was updated instantly, as soon as the transfers posted.

Need to book a flight asap, so any help would be greatly appreciated!
tr3k is online now  
Old Oct 25, 2024 | 5:23 am
  #35  
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Join Date: Apr 2012
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Originally Posted by tr3k
Have an (unusual to me) issue with Aeroplan account.
1. Transferred points from Capital One card. Activity page in the account shows incoming points transaction, but not added to the total.
2. Tried a small transfer from Amex - same issue, shows in the incoming transactions, not added to the total.
It's been half a day since the transactions appeared. Previously total was updated instantly, as soon as the transfers posted.

Need to book a flight asap, so any help would be greatly appreciated!
My balance was frozen like you for 2 days, but it fixed itself yesterday...

​​​​​​
tr3k likes this.
Leyland1989 is offline  
Old Oct 25, 2024 | 6:32 am
  #36  
Original Member
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Originally Posted by TheCanuckian
Has anyone selected benefits again just to see what happens?
Yup -- select 2024 benefits which I did way back when. Tried -- selected same 2 and got an error message, so something still wonky (I did not expect to get anything and didn't so at least that part worked, but I shouldn't have got the invite). At least I am getting my double SQD SQM promo posting now (taking about 2 weeks)
BlondeBomber is offline  
Old Oct 25, 2024 | 9:42 am
  #37  
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SQM Bump

I had an almost 40000 point SQM bump this morning and I cant figure out why.

Did the summer credit card bonus also include SQM?
EdmFlyBoi is offline  
Old Oct 25, 2024 | 11:21 am
  #38  
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Join Date: Nov 2018
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I have an extra 12,999 SQM today. Not expecting that
SPG_Fan is offline  
Old Oct 25, 2024 | 11:28 am
  #39  
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Join Date: Jan 2024
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Posts: 165
Yesterday I had 4000 SQM, 4 SQS show in Activity thanks to credit card spend. But these figures aren't showing in my SQM/SQS totals. However SQM/SQS from flights I took on Monday are now showing in my totals despite posting later in Activity.
DrNest is offline  
Old Oct 25, 2024 | 11:31 am
  #40  
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My SQM numbers are also wrong in the dashboard.

What's weird is that I also pulled underlying data (a JSON object you can pull from the browser), and I've previously written some code to interpret that and then print it to a CSV file. The JSON data (from the exact same web page) shows the correct SQM total for me ... so it's only the UI dashboard that is wrong, not the underlying data.

I swear, AC comes up with more new & innovative ways to mess up their web site than I could have imagined.
canopus27 is online now  
Old Oct 25, 2024 | 12:18 pm
  #41  
1M40 Nights40 Countries Visited5 Years on Site
 
Join Date: Nov 2018
Location: Vancouver
Programs: AC SE100K 1MM, FB Platinum, Bonvoy Platinum Elite, IHG Gold Elite, Hilton Gold
Posts: 1,698
Originally Posted by canopus27
My SQM numbers are also wrong in the dashboard.

What's weird is that I also pulled underlying data (a JSON object you can pull from the browser), and I've previously written some code to interpret that and then print it to a CSV file. The JSON data (from the exact same web page) shows the correct SQM total for me ... so it's only the UI dashboard that is wrong, not the underlying data.

I swear, AC comes up with more new & innovative ways to mess up their web site than I could have imagined.
I think the analogy would like building a brand new house on a 100 year old foundation and expecting no issues. The underlying IT is old and a patchwork so its no wonder they have nonstop issues with their systems.
DrNest likes this.
EdmFlyBoi is offline  
Old Oct 26, 2024 | 5:25 pm
  #42  
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I thought I had not been affected.

Then this afternoon, my SQM jumped up by 130,000. Over the $4000 gift card figure. Which I was going to hit sooner rather than later anyway, before the end of the year. But still, no option to pick between miles and gift card yet.
Stranger is offline  
Old Oct 26, 2024 | 7:07 pm
  #43  
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Originally Posted by Stranger
I thought I had not been affected.

Then this afternoon, my SQM jumped up by 130,000. Over the $4000 gift card figure. Which I was going to hit sooner rather than later anyway, before the end of the year. But still, no option to pick between miles and gift card yet.
Way below your numbers, but the app shows that I passed the 80k eup threshold and the 90k "5k rollover". I didn't get either . What I would much prefer as an error is to have those 20k miles show up as LQM!

As posted here (https://www.flyertalk.com/forum/36623598-post40.html), the error seems to be in the UI, but the UI seems to be doing some massively wrong math that it shouldn't even be trying to do!

Unless we all have bonus miles and the announcement will come out tomorrow .
painintheuk is offline  
Old Oct 27, 2024 | 5:58 am
  #44  
20 Countries Visited100k15 Years on Site
 
Join Date: Nov 2004
Location: YYZ
Programs: AC 35K
Posts: 77
I joined the club as well.
The issue resolved itself 2 days ago (within 1 day when it first appeared), and then came back yesterday.
My status bonus tripled, and have 9 companion passes shown as opposed to just one.
wangyangs is offline  
Old Oct 27, 2024 | 11:32 am
  #45  
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Join Date: Sep 2010
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Programs: AC*SE MM, Marriott Lifetime Titanium
Posts: 4,625
Originally Posted by wangyangs
I joined the club as well.
The issue resolved itself 2 days ago (within 1 day when it first appeared), and then came back yesterday.
Same here, I had it resolved and then it came back again on Friday.
yvr76 is offline  


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