Question: Feedback on your Rapidair experiences
Oct 8, 2009 | 8:42 am
#106
Join Date: Dec 2008
Location: YOW
Programs: Marriot Silver Elite
Posts: 440
Three weeks later and Air Canada is still advertising fast track access to security in Ottawa which does not exist. If you don't believe me, here is a quote from an email from Ottawa airport authority: "The Ottawa Airport does not have a "fast track" at the security screening area."
Oct 8, 2009 | 2:28 pm
#107
Join Date: Jan 2004
Location: YYR
Programs: AC-2MM & 75K
Posts: 1,355
YOW is my home airport, so I can confirm there is no fast track, but the line is never more than 10 people deep anyway so I don't think there is really any point to having one anyway. They do, however, have this pesky new pilot project where you step on a mat and it tells you whether you have been randomly selected for a pat down. I get lucky and get felt up just about everytime I go through...I wonder if the camera right above it has anything to do with the selection process?
Oct 14, 2009 | 11:09 am
#109
Join Date: Dec 2008
Location: YOW
Programs: Marriot Silver Elite
Posts: 440
I guess all it takes is for someone to let them know now and they work to change it...I got this response less than two hours after sending the email at ~5:00pm.
"Thank you for your correspondence to Mr. Rovinescu. I am pleased to reply on his behalf.
I appreciate the information forwarded regarding our error in advertising a Priority Lane option at the Ottawa Airport. I have spoken with our Customer Service Manager there and he assures me that Air Canada and the Airport Authority are working on this goal however, a time frame could not be given as to when this would be available.
I have forwarded your email to our Web technicians to ensure this error be corrected and I do apologize for the inconvenience this situation caused you."
"Thank you for your correspondence to Mr. Rovinescu. I am pleased to reply on his behalf.
I appreciate the information forwarded regarding our error in advertising a Priority Lane option at the Ottawa Airport. I have spoken with our Customer Service Manager there and he assures me that Air Canada and the Airport Authority are working on this goal however, a time frame could not be given as to when this would be available.
I have forwarded your email to our Web technicians to ensure this error be corrected and I do apologize for the inconvenience this situation caused you."
Oct 23, 2009 | 10:12 pm
#111
Join Date: Jan 2004
Location: YYR
Programs: AC-2MM & 75K
Posts: 1,355
I guess all it takes is for someone to let them know now and they work to change it...I got this response less than two hours after sending the email at ~5:00pm.
"Thank you for your correspondence to Mr. Rovinescu. I am pleased to reply on his behalf.
I appreciate the information forwarded regarding our error in advertising a Priority Lane option at the Ottawa Airport. I have spoken with our Customer Service Manager there and he assures me that Air Canada and the Airport Authority are working on this goal however, a time frame could not be given as to when this would be available.
I have forwarded your email to our Web technicians to ensure this error be corrected and I do apologize for the inconvenience this situation caused you."
"Thank you for your correspondence to Mr. Rovinescu. I am pleased to reply on his behalf.
I appreciate the information forwarded regarding our error in advertising a Priority Lane option at the Ottawa Airport. I have spoken with our Customer Service Manager there and he assures me that Air Canada and the Airport Authority are working on this goal however, a time frame could not be given as to when this would be available.
I have forwarded your email to our Web technicians to ensure this error be corrected and I do apologize for the inconvenience this situation caused you."
Or....maybe not....AC still has this false advertising on their web site!
Oct 29, 2009 | 6:47 pm
#112
Join Date: Jan 2004
Location: YYR
Programs: AC-2MM & 75K
Posts: 1,355
For two months now AC has been falsely advertising priority access to security for Rapidair flights at YOW.
Assuming that it was a mistake (which I doubt), they have apparently know it about it now for several weeks - which would mean they are now knowingly engaged in false advertising?!?!
Assuming that it was a mistake (which I doubt), they have apparently know it about it now for several weeks - which would mean they are now knowingly engaged in false advertising?!?!