![]() |
Confirmation Calls for Miles Spent
Is it standard practice to receive calls the (first working) day after you make reward bookings?
I made 3 short haul reward bookings over the weekend on DL and AF as paid prices were absolutely obscene, however I received 3 separate calls from "PLATINUM ELITE COST CONTROL" who had all my details and wanted to confirm that I had, indeed, booked the flights intentionally. It happens every time I make a reward booking -- is this normal? And if I've already gone to the pain of 2FA log-in and multiple pages to confirm that I'm spending the points for a specific itinerary, is this step really necessary? And, why can't I confirm all 3 bookings at the same time -- why did 3 separate agents have to call me regarding 1 itinerary each ? Mondays ... |
Originally Posted by BA Humbug
(Post 36279557)
Is it standard practice to receive calls the (first working) day after you make reward bookings?
I've never once been contacted by phone (or by any other means) under such circumstances.
Originally Posted by BA Humbug
(Post 36279557)
I made 3 short haul reward bookings over the weekend on DL and AF as paid prices were absolutely obscene
Originally Posted by BA Humbug
(Post 36279557)
It happens every time I make a reward booking -- is this normal?
Another thought - are these bookings made for you, or for other named travellers? |
Originally Posted by irishguy28
(Post 36279561)
No, it's not.
I've never once been contacted by phone (or by any other means) under such circumstances. I suspect that this also means that the mileage prices were pretty "obscene", hence there may be an element of checking that someone hadn't raided your account here... No, it isn't. Another thought - are these bookings made for you, or for other named travellers? The flights have always been for myself, with taxes for a card in my name, registered to the same address in my FB profile. Utterly bizzare :confused: Edit: My turn for a thought, could this be UAE-specific? |
Originally Posted by BA Humbug
(Post 36279602)
Edit: My turn for a thought, could this be UAE-specific?
You must be on a watchlist! 😉 |
Different markets have different anti-fraud measures, as well as different service level standards (You could consider this confirmation as a positive service as well, being an extra layer of security). So yes, that would make a lot of sense if you are based in UAE.
|
Did your miles happen to come from CC spending?
If there is a change in fraud measures from just cancelling the booking to confirming via phone, it's certainly an improvement. |
Originally Posted by Xandrios
(Post 36279805)
Different markets have different anti-fraud measures, as well as different service level standards (You could consider this confirmation as a positive service as well, being an extra layer of security). So yes, that would make a lot of sense if you are based in UAE.
Originally Posted by Fabo.sk
(Post 36281553)
Did your miles happen to come from CC spending?
If there is a change in fraud measures from just cancelling the booking to confirming via phone, it's certainly an improvement. |
Originally Posted by BA Humbug
(Post 36295547)
I seem to vaguely recall tickets getting cancelled a few years ago, so perhaps you're right -- however all of the miles are from hotel stays / flights, so it is truly baffling to feel it could be flagged for fraud. I suspect they confirm all flight redemptions happening to UAE-registered accounts ...
We know that Flying Blue mistrusts accounts that never fly (have you ever earned any miles from flying? Have all your miles been transfers?) It's far more likely that they are calling you because of the manner in which your miles were earned rather than because they call everyone making any kind of redemption with an account registered in a particular country. Maybe if you take just one XP-earning flight you'll find that this "problem" goes away
Originally Posted by BA Humbug
(Post 36295547)
I understand that, but 3 separate phone calls back-to-back for the same person to verify different bookings is also somewhat excessive ...
If your bank or credit card noticed a suspicious transaction, presumably you wouldn't want them to wait 12 to 36 hours in case other suspicious transactions pop up in that timeframe, just so that both you, and the agent, have the "convenience" of only undergoing a single phone call for as many suspicious activities as can be collected in a certain period of time.... |
Originally Posted by BA Humbug
(Post 36279602)
Ironically, the DL flights were at 7500 points each whereas the paid rate was reaching $250 for a <1 hr flight -- which is why I jumped on them.
Originally Posted by BA Humbug
(Post 36295547)
I understand that, but 3 separate phone calls back-to-back for the same person to verify different bookings is also somewhat excessive ...
I seem to vaguely recall tickets getting cancelled a few years ago, so perhaps you're right -- however all of the miles are from hotel stays / flights, so it is truly baffling to feel it could be flagged for fraud. I suspect they confirm all flight redemptions happening to UAE-registered accounts ... |
All times are GMT -6. The time now is 5:11 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.