Jun 1, 2021, 8:52 am
Last edit by: jmd001
For the most current information on Guest Upgrades, go to the "Complimentary Upgrades" web page. Under "Guest Upgrades" expand "How do I apply guest upgrades to a reservation?" and "Guest upgrade rules" for more details.
Using (MVP Gold) Guest Upgrade (GGU) Certificates
Jun 16, 2024, 7:44 pm
#752
Join Date: Jun 2006
Location: PNW
Programs: AS 100K
Posts: 1,575
Used my companion cert, I booked SEA MCO SAN SEA. There was upgrade space on the return but not the SEA MCO redye. Of course, in order for them to apply GGU, they had to remove me from the upgrade list.
Turns out, I cannot be re-added to list on SEA MCO...like W T H?! Both twitter and text agents have said that the remaining legs in an itinerary cannot be added to the list since I used a GGU on the inbound. WOW!
Turns out, I cannot be re-added to list on SEA MCO...like W T H?! Both twitter and text agents have said that the remaining legs in an itinerary cannot be added to the list since I used a GGU on the inbound. WOW!
Jun 16, 2024, 7:52 pm
#753
Join Date: Jun 2005
Location: SAN
Programs: AS MVP Gold, Marriott Plat, ICH Plat, HH Gold
Posts: 4,450
That's nonsense (assuming things did not suddenly change, but feels very unlikely to me). Try calling in again tomorrow?
Jun 16, 2024, 7:55 pm
#754
Join Date: Jan 2009
Location: Fort Worth TX
Programs: AS MVP Gold 75K, Marriott Titanium
Posts: 483
Jun 16, 2024, 7:59 pm
#755
Join Date: Jun 2006
Location: PNW
Programs: AS 100K
Posts: 1,575
I'll try calling later, when I get a chance.
Jun 16, 2024, 10:25 pm
#756
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,303
Used my companion cert, I booked SEA MCO SAN SEA. There was upgrade space on the return but not the SEA MCO redye. Of course, in order for them to apply GGU, they had to remove me from the upgrade list.
Turns out, I cannot be re-added to list on SEA MCO...like W T H?! Both twitter and text agents have said that the remaining legs in an itinerary cannot be added to the list since I used a GGU on the inbound. WOW!
Turns out, I cannot be re-added to list on SEA MCO...like W T H?! Both twitter and text agents have said that the remaining legs in an itinerary cannot be added to the list since I used a GGU on the inbound. WOW!
🤙🏻🥃
Jun 17, 2024, 12:03 am
#758
Join Date: Jun 2006
Location: PNW
Programs: AS 100K
Posts: 1,575
Jun 17, 2024, 8:59 am
#759
Join Date: Nov 2013
Programs: AS Gold, Hyatt Diamond, Starriott LTPP
Posts: 349
This is strange. Just last month, I confirmed a companion reservation with GGUs for part of the ticket but not another part. The other part still shows waitlisted.
twitter agent said that the system, currently, only allows one to either be on the list or not. So I guess since I cannot be on the list of the upgraded inbound, I cannot be on the list on the outbound...Makes no sense. But then, this is AS IT after all.
I'll try calling later, when I get a chance.
I'll try calling later, when I get a chance.
Used my companion cert, I booked SEA MCO SAN SEA. There was upgrade space on the return but not the SEA MCO redye. Of course, in order for them to apply GGU, they had to remove me from the upgrade list.
Turns out, I cannot be re-added to list on SEA MCO...like W T H?! Both twitter and text agents have said that the remaining legs in an itinerary cannot be added to the list since I used a GGU on the inbound. WOW!
Turns out, I cannot be re-added to list on SEA MCO...like W T H?! Both twitter and text agents have said that the remaining legs in an itinerary cannot be added to the list since I used a GGU on the inbound. WOW!
Jun 17, 2024, 9:07 am
#760
Join Date: Feb 2019
Programs: AS MVP Gold
Posts: 219
I asked to be pulled from the waitlist to make sure that I could sit with family on separate tickets. I was shown as waitlisted the whole time when I pulled out the reservation both in app and on the website. But I never appeared on the actual waitlist when the flight happened.
Jun 17, 2024, 11:07 am
#761
Join Date: Nov 2013
Programs: AS Gold, Hyatt Diamond, Starriott LTPP
Posts: 349
As a relatively naive and uninformed customer, I applied the GGUs online (just after booking) for the first leg when the U space was showing. The website didn't mention anything about needing to be removed from all waitlists on the reservation. Does this mean that I won't be on the upgrade list for remaining leg(s), even though the website still says waitlisted? Or is that only if an agent manually does it?
Showing waitlisted doesn't mean you are actually on it.
I asked to be pulled from the waitlist to make sure that I could sit with family on separate tickets. I was shown as waitlisted the whole time when I pulled out the reservation both in app and on the website. But I never appeared on the actual waitlist when the flight happened.
I asked to be pulled from the waitlist to make sure that I could sit with family on separate tickets. I was shown as waitlisted the whole time when I pulled out the reservation both in app and on the website. But I never appeared on the actual waitlist when the flight happened.
Jul 9, 2024, 11:09 am
#762
Join Date: Oct 2010
Location: San Diego, Ca
Programs: AA 2MM LT PLT; AS MVP Gold75k; HHonors Diamond; IHG PLT
Posts: 3,709
Removing upgrade requests
Received EF notification this morning that 2 upgrades became available on a SAN-BOS redeye on early August - just under one month out. I booked N tickets, but requested to be placed on the upgrade list, so it was not possible to apply GGUs. I called AS, agent removed the upgrade request but still no love, She check with support, was told that it was necessary to remove all upgrade references from the record. No idea if this was an issue of an inexperienced agent or another upgrade professor enhancement.
Jul 9, 2024, 3:39 pm
#763
Join Date: Dec 2008
Programs: Alaska MVP Gold, Hilton Diamond
Posts: 679
I’ve had bad luck in recent years redeeming GGU’s (years ago often had good luck using to Hawaii). In any case I just booked a trip SEA-JFK that happened to have availability both ways which is awesome!
Jul 9, 2024, 8:36 pm
#764
Join Date: Jan 2006
Location: SFO, CLT
Programs: AA Bonsai EXP (2.9 MM), AS MVPG
Posts: 1,404
GGU availabilty is awesome SFO-SEA or SFO-LAX. SFO-East Coast is very hard to find – not impossible, but nearly so to the point that I find GGU to be a mostly unusable/low value benefit.