AS Mobile App - Questions / Comments / Suggestions
Jun 22, 2024 | 9:09 pm
#91
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,916
Jun 23, 2024 | 5:38 pm
#92
Join Date: Jun 2005
Location: SAN
Programs: AS MVP Gold, Marriott Plat, ICH Plat, HH Gold
Posts: 4,459
I use that kind of language in release notes if I fix something that is hard to explain as it only happens in very specific scenarios, and is irrelevant to 99% of the users. And to be honest in most cases the customer would not be interested in the details unless it was something very obvious (e.g. when making a certain type of booking payment will always fail).
Jun 23, 2024 | 5:42 pm
#93
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,642
Several weeks ago I asked the app folks about being able to use Wallet Funds in the app. They said that they were "working on it." That's the kind of release note blurb I'd like to see.
Cheers.
Cheers.
Sep 7, 2024 | 8:38 am
#96
Join Date: Sep 2019
Location: SAN
Programs: AS Mileage Plan 100k, Bonvoy Titanium
Posts: 1,075
I wonder if they have fixed the check in UI flow if you use an EBT with that update. It still wasn't fixed last night.
When you add bags, then zap your EBT, the next screen says "skip bags and continue" even though you have already added bags. It's extremely bad and confusing UX.
Anyone know how to send them official app suggestions?
When you add bags, then zap your EBT, the next screen says "skip bags and continue" even though you have already added bags. It's extremely bad and confusing UX.
Anyone know how to send them official app suggestions?
Sep 7, 2024 | 10:20 am
#97
Join Date: Jun 2011
Posts: 251
I wonder if they have fixed the check in UI flow if you use an EBT with that update. It still wasn't fixed last night.
When you add bags, then zap your EBT, the next screen says "skip bags and continue" even though you have already added bags. It's extremely bad and confusing UX.
Anyone know how to send them official app suggestions?
When you add bags, then zap your EBT, the next screen says "skip bags and continue" even though you have already added bags. It's extremely bad and confusing UX.
Anyone know how to send them official app suggestions?
[email protected]
There is also an app feedback link in the app under contact us.
The apple app store takes you to the alaska contact web site but it might be different in the app
Sep 12, 2024 | 8:32 am
#99
Join Date: Aug 2022
Programs: A few...
Posts: 54
AS App - Booking UI Updates
Looks like AS has finally introduced the ability to easily select upgradeable fare type in the app, meaning I can finally search for U space on my phone.
However, only the base fare is shown when running a search, similar to American's app you have to touch the base fare for the other fares to display, for both cash and mileage tickets. I think overall this is still a step in the right direction in terms of functionality, now just need to add the ability to access discount codes and use wallet funds in checkout...unless I've been missing that mobile functionality!
However, only the base fare is shown when running a search, similar to American's app you have to touch the base fare for the other fares to display, for both cash and mileage tickets. I think overall this is still a step in the right direction in terms of functionality, now just need to add the ability to access discount codes and use wallet funds in checkout...unless I've been missing that mobile functionality!
Sep 13, 2024 | 7:33 pm
#100
Join Date: Mar 2008
Location: Between BLI & PAE.
Programs: Nada of note these days….
Posts: 1,290
Apple 7S user glitch.
Have been trying all day to check in for my Saturday AM flight. I click on the check in button, it greys out and nothing happens! Grrr.
My guess is the tech geniuses failed to confirm operability with my, admittedly, aging device.
I can use my spouse’s XR but I think this needs a fix.
insights appreciated.
j
My guess is the tech geniuses failed to confirm operability with my, admittedly, aging device.
I can use my spouse’s XR but I think this needs a fix.
insights appreciated.
j
Sep 13, 2024 | 7:43 pm
#101
Join Date: Aug 2015
Location: SFO
Programs: AS 100K (OW), SK Silver (ST), UA (*A), UR, MR
Posts: 3,630
Have been trying all day to check in for my Saturday AM flight. I click on the check in button, it greys out and nothing happens! Grrr.
My guess is the tech geniuses failed to confirm operability with my, admittedly, aging device.
I can use my spouse’s XR but I think this needs a fix.
insights appreciated.
j
My guess is the tech geniuses failed to confirm operability with my, admittedly, aging device.
I can use my spouse’s XR but I think this needs a fix.
insights appreciated.
j
Sep 14, 2024 | 6:57 pm
#102
Join Date: Mar 2008
Location: Between BLI & PAE.
Programs: Nada of note these days….
Posts: 1,290
Sep 25, 2024 | 6:10 pm
#104
Join Date: Sep 2019
Location: SAN
Programs: AS Mileage Plan 100k, Bonvoy Titanium
Posts: 1,075
I love that the release notes say "Keep sending in feedback!" but yet if you want to report a quality issue with the app through the app store, they have the feature disabled.... does anyone know how to reach the dev team or PM that handles this stuff?