Award tickets no longer refundable directly to mileage account?
#16
Join Date: Nov 2015
Location: PDX
Programs: AS MVPG 75K, BA Silver, AC, AF/KL, AV, VS | Hilton, Hyatt
Posts: 481
This is still happening and there's even a problem with cancelling cash/credit fares as well now. I tried earlier this morning to cancel both types online but because they involved a partner and experienced several schedule changes, the dreaded "This reservation is not eligible for online changes. Please call..." pop up appeared. I talked to an agent and first we tackled the award. The trip is now gone from my list but neither the miles nor the taxes (I used wallet funds for those, minus the $12.50 partner charge) have returned to my account, 9 hours later. The cash/credit fare was also canceled but the agent noticed something odd on his screen and said that it's telling him that it will take 5-7 days for the ticket value to be sent to me in an email. He thought that was odd and wondered why it didn't just automatically go to my wallet. I'll keep monitoring my account for changes.
#17
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 57,623
I just canceled an award on the website this afternoon. Was offered the usual choice of options and points are back in my account.
#18
Join Date: Aug 2000
Location: Seattle, WA
Programs: Alaska 100K - MM, defender of shoes on the carpeted bulkhead 4ever, AA LT PLT, Hyatt Glob, HH Dia
Posts: 7,490
Cancelled international award earlier today and miles went directly back into account. Cancelled another domestic award and won't even process. I hope AS' IT feels better soon.
#19
Join Date: Nov 2015
Location: PDX
Programs: AS MVPG 75K, BA Silver, AC, AF/KL, AV, VS | Hilton, Hyatt
Posts: 481
This is still happening and there's even a problem with cancelling cash/credit fares as well now. I tried earlier this morning to cancel both types online but because they involved a partner and experienced several schedule changes, the dreaded "This reservation is not eligible for online changes. Please call..." pop up appeared. I talked to an agent and first we tackled the award. The trip is now gone from my list but neither the miles nor the taxes (I used wallet funds for those, minus the $12.50 partner charge) have returned to my account, 9 hours later. The cash/credit fare was also canceled but the agent noticed something odd on his screen and said that it's telling him that it will take 5-7 days for the ticket value to be sent to me in an email. He thought that was odd and wondered why it didn't just automatically go to my wallet. I'll keep monitoring my account for changes.
#20
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,252
![Frown](https://www.flyertalk.com/forum/images/smilies/frown.gif)
Last edited by philemer; Jul 16, 2024 at 8:40 am
#21
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,252
#22
Join Date: Feb 2019
Programs: AS MVP Gold
Posts: 219
I called in today and asked the agent if she could check out why my refund was taking so long (4+ days). After a few minutes she came back and said the reason for the delay is b/c the original flt was booked, at least partially, with Wallet funds. And when you cancel this type of ticket it requires manual handling & could take up to 7 days. She said my refund was in a queue awaiting processing. Nothing to do but be patient.
#23
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,252
[Edit: Took 5 1/2 days for wallet funds to be returned.]
Last edited by philemer; Jul 19, 2024 at 11:31 am Reason: add a DP
#24
Join Date: Nov 2015
Location: PDX
Programs: AS MVPG 75K, BA Silver, AC, AF/KL, AV, VS | Hilton, Hyatt
Posts: 481
Okay, so I received a "credit certificate" overnight and I successfully deposited it into my wallet. I did have reservation changes, it involved a partner, and I may have used a combo of wallet funds and "new" funds... but it's been resolved! Whew.
#25
Join Date: Feb 2019
Programs: AS MVP Gold
Posts: 219
Also running into the issue cancelling an award booking. I only get the option of getting the certificate in the email, and the website simply errors out when I click "confirm".
Will contact reservations when I get a chance probably during the week.
Will contact reservations when I get a chance probably during the week.
#26
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,397
Miles & Taxes back into my account within 3 days.
#27
Join Date: Feb 2019
Programs: AS MVP Gold
Posts: 219
The chat agent processed it instantly and miles already posted back on my account.
#28
Join Date: Oct 2005
Location: Seattle
Posts: 341
I went to cancel a December Malaysia award ticket and received this option to cancel
:
![EEK!](https://www.flyertalk.com/forum/images/smilies/eek.gif)
Details and restrictions
- Your canceled ticket value of 15,000 miles and $240,000.00 USD will be sent to the email address provided within 7 business days.
- Book and complete your travel by December 11, 2025.
- You may apply your canceled ticket value toward a codeshare flight operated by a partner airline.
#29
Join Date: Feb 2019
Programs: AS MVP Gold
Posts: 219
![Talking](https://www.flyertalk.com/forum/images/icons/icon10.gif)
I went to cancel a December Malaysia award ticket and received this option to cancel
:
![EEK!](https://www.flyertalk.com/forum/images/smilies/eek.gif)
Details and restrictions
- Your canceled ticket value of 15,000 miles and $240,000.00 USD will be sent to the email address provided within 7 business days.
- Book and complete your travel by December 11, 2025.
- You may apply your canceled ticket value toward a codeshare flight operated by a partner airline.
#30
Join Date: Nov 2015
Location: PDX
Programs: AS MVPG 75K, BA Silver, AC, AF/KL, AV, VS | Hilton, Hyatt
Posts: 481
I went to cancel a December Malaysia award ticket and received this option to cancel
:
![EEK!](https://www.flyertalk.com/forum/images/smilies/eek.gif)
Details and restrictions
- Your canceled ticket value of 15,000 miles and $240,000.00 USD will be sent to the email address provided within 7 business days.
- Book and complete your travel by December 11, 2025.
- You may apply your canceled ticket value toward a codeshare flight operated by a partner airline.
![](https://cimg6.ibsrv.net/gimg/www.flyertalk.com-vbulletin/1802x374/screenshot_2024_07_30_at_6_44_27_pm_76cfd03c387ea7748cdc60ef9605c6236eba0d20.png)