Dec 18, 2015, 12:53 pm
Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
AA Concierge Key / ConciergeKey / CK members lounge (master thread)
Sep 11, 2024, 6:19 pm
#4171
formerly wchinchen
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, BA Gold, Hyatt Globalist
Posts: 1,640
Group 1 via BA Gold and soon to be Gold Guest List….
Sep 11, 2024, 6:23 pm
#4172
Join Date: Oct 2006
Location: Madison WI
Programs: AA Lifetime PLT - 2.9MM, Lifetime AC, HHonors Gold, Marriott Gold, IHG Plat Amb, Hertz Precs Crcl
Posts: 2,269
(So, you can't still use your status even crediting to BA? LIke FL lounge on domestic flights? - I realize you were referring to boarding though, and you'd get the FL access via BA Gold, not to mention GGL)EDIT: I guess what I'm asking is when they call CK, just GO - the heck with your BP. If you have the status, don't you have the right?
Last edited by Madison Guy; Sep 11, 2024 at 6:31 pm
Sep 11, 2024, 6:39 pm
#4173
formerly wchinchen
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, BA Gold, Hyatt Globalist
Posts: 1,640
Glad to hear that! I guess I don't have to feel sorry after all! lol (So, you can't still use your status even crediting to BA? LIke FL lounge on domestic flights? - I realize you were referring to boarding though, and you'd get the FL access via BA Gold, not to mention GGL)
EDIT: I guess what I'm asking is when they call CK, just GO - the heck with your BP. If you have the status, don't you have the right?
(So, you can't still use your status even crediting to BA? LIke FL lounge on domestic flights? - I realize you were referring to boarding though, and you'd get the FL access via BA Gold, not to mention GGL)EDIT: I guess what I'm asking is when they call CK, just GO - the heck with your BP. If you have the status, don't you have the right?
But some people credit to AA, and show their BA silver/gold card to access FLL while flying domestic since AA still allows that.
For high cost tickets, I’ll credit to AA.
Sep 12, 2024, 6:56 am
#4174
Join Date: Nov 2006
Location: San Diego
Posts: 2,833
Why don’t you just flash your CK card when you’re boarding?
Sep 12, 2024, 9:55 am
#4175
formerly wchinchen
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, BA Gold, Hyatt Globalist
Posts: 1,640
The split second time difference isn’t worth the walk of shame if the GA denies it…….plus I don’t fight the boarding crowds anymore in group 1 as overhead space is never an issue for FC; I just board last in group 1……
What I am saying is, CK boarding doesn’t really matter anymore, and being last in group 1 is perfectly fine….
What I am saying is, CK boarding doesn’t really matter anymore, and being last in group 1 is perfectly fine….
Sep 12, 2024, 10:40 am
#4176
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 431
Sep 12, 2024, 5:26 pm
#4177
Join Date: Nov 2006
Location: San Diego
Posts: 2,833
Sep 12, 2024, 6:15 pm
#4178
formerly wchinchen
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, BA Gold, Hyatt Globalist
Posts: 1,640
Sep 13, 2024, 7:21 am
#4179
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 431
Sep 14, 2024, 8:34 am
#4180
Join Date: Nov 2011
Location: Boston, MA
Programs: AA 1MM CK, DL Plat, Hilton Diamond, Bonvoy Ambassador (RIP SPG), BAEC Gold
Posts: 1,438
The split second time difference isn’t worth the walk of shame if the GA denies it…….plus I don’t fight the boarding crowds anymore in group 1 as overhead space is never an issue for FC; I just board last in group 1……
What I am saying is, CK boarding doesn’t really matter anymore, and being last in group 1 is perfectly fine….
What I am saying is, CK boarding doesn’t really matter anymore, and being last in group 1 is perfectly fine….
Sep 15, 2024, 3:27 pm
#4181
Join Date: Apr 2023
Location: DFW
Programs: AA CK, 4 MM Miler, Hyatt Globalist, Hilton Diamond, Marriott Platinum Elite, Avis President's Club
Posts: 54
Just had a unique experience boarding in LAX. Our CK host (Yumi) was walking us up to the gate agent to get our tickets scanned to board. She turned around to all the gate lice behind us and asked them if they were CK, and if not, they should back off.
It was great! Kudos to Yumi!
It was great! Kudos to Yumi!
Sep 16, 2024, 12:20 am
#4182
Join Date: Nov 2011
Location: Boston, MA
Programs: AA 1MM CK, DL Plat, Hilton Diamond, Bonvoy Ambassador (RIP SPG), BAEC Gold
Posts: 1,438
Generally solid CK experiences this past week when they were needed across the various hubs.
BOS (3x) - agent at the gate (standard practices and always appreciated).
DCA - nothing, but also had a three hour connection and nothing was at risk so that was fine. DCA seems to be pretty good at monitoring for delays based on experience.
PHL- F to B/C club transfer on a 70 minute connection. That was a great perk and saved a brisk walk. It would be nice if they obtained some carts for C to A etc.
DFW - nothing on a 55 minute high A to mid C connection. A cart would have been nice, but the 15 minute walk was fine.
PHX (2x) - met up with the rep on both visits. Very proactive as well when one of my flights started slipping!
LAX - text upon arrival and was met at the outbound gate (T5-T4 with a stopover at QF F for dinner leveraging my soon-to-be-extinct BAEC Gold).
BOS (3x) - agent at the gate (standard practices and always appreciated).
DCA - nothing, but also had a three hour connection and nothing was at risk so that was fine. DCA seems to be pretty good at monitoring for delays based on experience.
PHL- F to B/C club transfer on a 70 minute connection. That was a great perk and saved a brisk walk. It would be nice if they obtained some carts for C to A etc.
DFW - nothing on a 55 minute high A to mid C connection. A cart would have been nice, but the 15 minute walk was fine.
PHX (2x) - met up with the rep on both visits. Very proactive as well when one of my flights started slipping!
LAX - text upon arrival and was met at the outbound gate (T5-T4 with a stopover at QF F for dinner leveraging my soon-to-be-extinct BAEC Gold).