98pct

Getting back to traveling, and hopeful that upgrades are more likely in short terms. I am AA EXP, so plenty of experience with this stuff. For those of you familar with BXP1 upgrades they are limited programmatically to not fare codes BNOQS. I booked in G and was told not eligible

I called ahead to confirm that upgrade space was available on my itinerary MIA->BOS, and confirmed that at that moment more than 2 were available. I also confirmed that the cheapest ticket that would not be excluded was in "G" Fare Class (which is not "B, N, O, Q, or S.")

Once I booked and ticketed thru my Travel Agent ("Reservations may be made and tickets purchased from any authorized Travel Agency or American Airlines.") which is American Express
confirmed in G Class.

I called to apply the certificate and was told that since the ticket was bought thru an OTA or "consolidator" it wasn't eligible. I have done this tens if not hundreds of times before.
I will be calling Business Extra desk today to discuss.

Has anyone dealt with this before? In this case i plan to cancel the ticket and rebook via AA, as upgrading to first on this first post pandemic trip with my wife is too important to mess around. I am very unhappy with this potential change.

any other experiences?


https://www.businessextra.com/awards...dId=10&catKey=

Award Code: BXP1

Point Value: 650

Description: Within North America or between North America and Hawaii or the Caribbean. One-Segment Cabin Upgrade (excludes tickets booked in Basic Economy and fare basis codes starting with B, N, O, Q or S).

Terms and Conditions

Single-use award valid for a one-segment upgrade to next class of service only. Not valid on tickets booked in Basic Economy or fare basis codes starting with B, N, O, Q, or S.

Valid on flights marketed and operated by American Airlines or American Eagle, ticketed on American Airlines ticket stock (AA001). Not valid on flights operated by other airlines under a codeshare agreement, including codeshare flights marketed as American Airlines.

Valid for travel to American Airlines destinations within North America or between North America and Hawaii or the Caribbean. For all award options, North America is defined as Continental United States, Alaska, Canada, Mexico, US Virgin Islands, and Puerto Rico.

Reservations may be made and tickets purchased from any authorized Travel Agency or American Airlines.

Tickets must be issued prior to requesting upgrade.

platbrownguy

Did you try just upgrading on the business extra website yourself? No need to call anymore...

njvandy

Yes, these are redeemable online now at business.aa.com once ticketed.

If that doesn't work, a call to Meeting Services should clear things up.

donotblink

Is there C inventory? Btw, not all c inventory is upgrade inventory anymore.

enviroian

what? So C7 means if I call AA to redeem a SWU they can tell me to pound sand?

donotblink

yes, there’s a separate section in expert flyer for upgrades that can help you identify if the “right” c inventory is available. C is now a revenue bucket too.

enviroian

There is? I just checked--same options as always.


Class(es):
(limit 9) First - AAnytime Award (for 3-cabin flights only) (F)
First - MileSAAver Award (for 3-cabin flights only) (Z)
First - Upgrade (for 3-cabin flights only) (A)
Business - AAnytime Award (Including 2-cabin Domestic First) (J)
Business - MileSAAver Award (Including 2-cabin Domestic First) (U)
Business - Upgrade (Including 2-Cabin Domestic First) (C)
Premium Economy - AAnytime Award (W)
Premium Economy - MileSAAver Award (X)
Coach - AAnytime Award (Y)
Coach - Employee Travel and Confirmed Flight Changes (E)
Coach - MileSAAver Award (T)

Other Fare Class:
Other Fare Class:
Other Fare Class:

donotblink

What I said is correct but concise, if you'd like to read in more detail, please see this thread: AA changes the confirmed upgrade (C and A ) process [EF now updated]

mvoight

What does it say when you select the question mark next to C?
I don't know, but I am curious

platbrownguy

As long as you're just searching one segment at a time on EF, the upgrade C space will now show up by default.

enviroian

Yes C7 in this case my query was dfw-hnl tomorrow morning. Both nonstops show C7. I'm using this as a barometer for the flight I'm taking on March 11th (dfw-lax-hnl) to see that at only 24 hours out they are releasing C availability.

I didn't understand the work around offered in the thread about this so I sent a PM to the EF contact for clarification.

jona970318

Have you tried HUCA? I've been able to apply BXP1 to consolidator fare as recently as last December

cardinalkid1891

Has anyone been able to do this recently?

AKS123

Hello Jona,
Could you please share the name of the consolidator ?
Thanks,
AKS123