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Pre order meals no longer available?

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Old Nov 4, 2022, 5:53 pm
  #16  
 
Join Date: Jan 2002
Location: Phoenix/Columbus
Programs: Delta Silver Medallion, United Gold, US Airways silver
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Not getting a selection option for AA93 tomorrow either. I did pick a meal on AA92 on the way over and the menu choices on board were entirely different than the pre-flight on-line menu. Maybe it does not matter! Anyone had a recent daytime flight (e.g., TATL) that can share (recall) the lunch choices?
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Old Nov 5, 2022, 2:42 am
  #17  
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Seems to be back up & running, certainly for my JFK-LHR at start of Dec
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Old Nov 5, 2022, 3:08 am
  #18  
 
Join Date: May 2014
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Still not working for a mid November trip while using "My Trip" without logging, since I don't have an AA account.

"Our system is having trouble. Please try again or come back later."

PS
Sorry for the OT, but there has always been a top of the page banner saying "Name Surname - thank you for being a valued member? or is a new thing?
As I said, I have no AAdvantage account.
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Old Nov 5, 2022, 9:16 am
  #19  
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Old Nov 5, 2022, 11:44 am
  #20  
 
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Are we sure this is an IT issue? I was thinking it might be a supply chain issue with their caterers. When I flew ORD-ATH this summer I preordered my meal and when we were in the air the purser came over to be an apologized that what I ordered wasn't catered on the flight and asked me to select another option. I do like the pre-order option so I can eat in the terminal before departure if I don't particularly care for the meals being offered.
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Old Nov 5, 2022, 11:46 am
  #21  
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Originally Posted by SOBE ER DOC
Are we sure this is an IT issue?
Yes.
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Old Nov 5, 2022, 12:20 pm
  #22  
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Old Nov 5, 2022, 12:31 pm
  #23  
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The hamster that runs AA's IT has to take breaks some times people.
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Old Nov 5, 2022, 5:55 pm
  #24  
 
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Originally Posted by wrp96
the hamster that runs aa's it has to take breaks some times people.
😂 💀
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Old Nov 6, 2022, 6:54 am
  #25  
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I ping'ed AA Twitter about the issue. Not long after, I start seeing reports on FT that it's working again. You're all welcome. <sarcasm end>
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Old Nov 6, 2022, 7:28 am
  #26  
 
Join Date: May 2014
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Still down for me. But I'm not going to create an AA account to test if it works when logged in.
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Old Nov 6, 2022, 1:11 pm
  #27  
 
Join Date: Aug 2010
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Originally Posted by SOBE ER DOC
Are we sure this is an IT issue? I was thinking it might be a supply chain issue with their caterers. When I flew ORD-ATH this summer I preordered my meal and when we were in the air the purser came over to be an apologized that what I ordered wasn't catered on the flight and asked me to select another option. I do like the pre-order option so I can eat in the terminal before departure if I don't particularly care for the meals being offered.
Originally Posted by BlooJoo
Yes.
Flew ORD-LHR and CDG-ORD in the last week. The pre-order button was there, but it wasn't accurately recording the choice of meals, and defaulting to display the last option no matter what was chosen. We called AA, who could see the choice we had made which was not the same that was being presented to us on aa.com, so yes I believe it is/was an IT issue. Choices were properly recorded in the system and available to FA ... Im guessing this did lead to unecessary calls to AA, so hopefully it gets fixed.
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Old Nov 7, 2022, 7:05 am
  #28  
 
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Originally Posted by ryanbriar
Likely the former. Putting aside the fact that DL has pre order options (not sure about UA), I don’t see how it is a positive to remove the option. If anything, I’d think that AA would want it to align catering with actual demand.
Not only does UA have it, but they also regularly provide several more options on-line then they do on board. Also, portion sizes are much bigger!
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Old Nov 19, 2022, 12:07 am
  #29  
 
Join Date: Apr 2019
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Flying LHR > BOS next month and I was able to preselect from four different options via the AA app.
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Old Feb 1, 2023, 4:49 pm
  #30  
 
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Not able to preorder for an upcoming eyw-ord flight. Getting the same error as mentioned above.
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